BIS doesn't like my email server settings
I'm trying to configure a Blackberry to retrieve mail from a hosted account, but it continually reports that the details I've provided are incorrect - even though the exact same details work perfectly when I use them in a desktop mail client like Thunderbird.
The RIM Blackberry Internet Service site says it wants just four things to set up access:
my User name (e.g. jdoe, though I have also tried username @ domain.com),
Password,
Email server (e.g. mail.domain.com)
and Email address (e.g. username @ domain.com).
However, regardless of what I supply, I get a pop-up saying the information is incorrect.
Yet this same info works for sending and retrieving mail through my T-bird client.
(I have no trouble setting up BIS to retrieve mail from a google account - so that should eliminate some lines of troubleshooting.)
I rang my (T-mobile) phone service tech support - and the fellow there said it was likely to be an issue with my hosting provider.
I contacted the hosting provider, who said their server settings are:
SMTP/POP3/IMAP server: yourdomain.com
Username: valid_email @ yourdomain.com
Password: the password for the above email address
SMTP port: 25 or 2525
POP3 port: 110
IMAP: 143
SMTP authentication: on
SSL authentication: off
This correlates with what the BIS server wants -- insofar as there are no facilities for specifying port numbers and SSL -- so there should be no problem negotiating access.Yet the problem persists.
So now I want to hear from someone at RIM.
Unless someone here can help first!
Any thoughts?
Message Edited by dglp on 04-30-2009 02:21 PM
Hi zwood. I'm not sure I understand your point.
I presume it's POP, because the BIS setup doesn't allow me to specify port settings.
Put another way, I have Siteground as host, and my POP3 server is at mail.siteground.com rather than POP3.siteground.com.
So in the BIS field for server, I put mail.siteground.com. That's also what works with my desktop mail clients.
I haven't tried IMAP as there's no way to specify the port settings within the BIS config page.
I suppose I could - on the off chance that BIS knows what to do.
... Nope, that doesn't get me anywhere.
Or should I try POP3.siteground.com just to see if BIS is looking for exactly that character string?
Hmm.
... Nope. That doesn't work either.
Message Edited by dglp on 05-02-2009 02:53 PM
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