BIS - e-mail setup icon not working

I have recently activated BIS plan from my (O2) provider. Right after it was activated and I turned it on..I have received an e-mail on my phone - "Your handheld has been registered with the wireless network." Then I go to SETUP - click on EMAIL ACCOUNTS icon and nothing happens.
I have read about the issue for several days now, looking on the internet for possible solution, but I'm lost.
I did security wipe on my phone, connected only to Mobile network (kept BIS turned off) went to SETUP - clicked on EMAIL ACCOUNTS icon and it was working, although it only offered Enterprise option, which I don't have. Then I went to settings and turned Data Plan (BIS) on,..immediately recieved registration e-mail, and EMAIL ACCOUNTS icon stops responding.
Is this phone related issue or do I need to get my provider set up something on their end?
I got BB Torch 9800, 6.0 Bundle 2921 (v6.0.0.666, platform 6.6.0.241) - do I need to upgrade, downgrade, reinstall?
I should add, that my provided does not sell Torch, well, nobody does nowadays anyway, if that's relevant at all.. Just thinking if it's the type of phone problem in relation to the BIS plan.

Your diagnosis may well be correct. One device can be registered to only one carriers BIS system anywhere in the world at any one moment. So, if for example TMO still has your BB PIN locked into their BIS, then O2 won't be able to properly create a BIS account for you on their system. But, only they (the carriers) have access to the necessary systems to actually diagnose why your device is not receiving proper service from their network.
I suggest you start with O2...have them dig deeply to determine why you are not receiving BIS from them. Showing only Enterprise email means that you are not properly receiving BIS services from their network. But, again, only they can look at their systems.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

8500 A909g setup icon not working

Can anyone help?
I have the above printer and recently I have been unable to access the setup screen via the touch screen (spanner icon) all the lower section works i.e. copy, scan etc. and if I do a partial reset all other toch buttons work, the only items that do not work are the 3 at the top of the screen next to the data and time i.e. spanner, cartridge and ? icons. anyone know a solution or is the touch screen pad U/S, thanks Jbradders

Hi @Jbradders
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
Thank you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Mail badge icon not working with exchange

1. using exchange for my email
2. have mail program on iphone 5 configured for this account
3. using ios7
4. Have lots of folders insdie inbox and all are being 'pushed'
5. issue: when receive mail via 'mail' on iphone the mail badge does not popup with a number of 'unread' messages. At times it will show a number but most times it will not. I have to go inside of inbox and look for a number next to a name to see if i have any messages.
6. all settings in notifications are 'on'
7. Alerts set as banners
What's the problem here?

Don,
If no one on this forum is able to assist then please post on the OS X Lion forum, Mail is considered part of OS X so you may find more information there. Here is a shortcut to the Lion Forum.

Mail Send Icon Not Working

When i try to send a new message with adress correctly filled in the send icon doesn't do anything when i click on it. The iMac is online and server settings have all been checked but I don't think its that problem; more as if something has been disabled but can't find what that might be. Any help or suggestions please ?

Hello,
Who is your eMail provider, the part after the @ sign?
In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?
Then click the Show Details button & Check again.

Blackberry 9870 Email Account Setup Wizard not working

i have Balckberry 9870 and I am trying to setup an email account, but into setup wizard, E-mail setup wizard not working. please help

pankajmaniyar wrote:
Thanks Ira :-) I will try to reload the operating software and than see, if the problem resolved or not.
Before you reload your OS I suggest you call your carrier first. This could be an issue on their end, it may be caused if your carrier has not correctly provisioned the BlackBerry smartphone for BlackBerry data services.
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Lost my e-mail setup icon, HELP!

My phone recently had an issue and would not load the address book. I had done my last backup on 1/24/10 and retored the phone. Now I have no e-mail setup icon to add another e-mail address. I also get e-mails but they go to Messages, not the specific e-mail icon to which its related. PLEASE HELP!

Hi there!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

When logging in into yahoo mail after typing in password Firefox is adding something, login fails all the time. At yahoo mail Notepad does not work because it is impossible to close the list of items and they cover information, so I have to go to IE.

When logging in into yahoo mail after typing in password Firefox is adding something, probably remembered password and login fails all the time. At yahoo mail Notepad does not work because it is impossible to close the list of items and they cover information, so I have to go to IE.

Only when i go to a different browser (like IE) after i clear it , then all that shows up is the pages i visited in IE , that is what bugs me , why is IE browsing history sowing up in Firefox ??
Basically , i can clear the history in Firefox , and then for a example , go to Craigslist , using IE7 (launching it from a complete different Icon , in other words at that time i never open Firefox) , then after closing out , or even leaving open as it does not seem to matter , i go into Firefox , and hit History , and there is every place i visited in IE7 , on my History in Firefox

Nokia browser & mail service is not working in my ...

nokia browser & mail service is not working in my x2-02. When i select those 2 icons they didnt respond at all. Please help me.
Solved!
Go to Solution.

hi mate,
have you checked if there are any firmware updates available for your device? if there are any, please update to the latest version offered. if that fails, try reinstalling your current firmware thru Nokia Suite, and if that doesn't work, then Restore your phone to factory settings.
Failign the above, you need to visit Nokia Care for inspection: http://nokia.com/support

After upgrading to iOS 5 I cannot enter to mail (outlook exchange ),contact did not open, general settings - mail contact did not work.help me

After upgrading to iOS 5 I cannot enter to mail (outlook exchange ),contact did not open, general settings - mail contact did not work.help me

Hi,
the settings are gone, i guess. But even worse, I cannot get the iPad2 to play Full HD thru the Apple digital AV adaptor using apps that support (and advertise this), like AVPlayer HD. This definiteley used to work before one of the last iOS upgrades. (I am now at 5.1.1).

Fetch new mail messages does not work

On my notebook the fetch new mail messages does not work
Settings:
- Fetch new messages: every minute
- Play sound Purr
I need to us the manual button.
On my imac it works fine with the same accounts

My mail sounds are all screwed up. I hear the plane fly when I send an email but when I receive mail, no sound. I have rules set up which worked in Tiger. One rule is for mail to play a message "You have a message from "John Doe" when I receive an email from "John Doe" but it only plays when I send "John Doe" and email. Assbackwards.
Sometimes when reading new mail, it just disappears. I have to click on it again. I find this version of email to be very flaky!
Dave Brenneman

E-mail notification does not work. PX12-400r

E-mail notification does not work. Test message fails, like everyone else. Is that possible? Someone else had this problem?

Hello gusev67
Have you tried with/without custom email notification (SMTP) settings?
Have you checked if the defaut or custom SMTP port has been forwarded to your px12?
Have you checked if your ISP is blocking SMTP ports for your connection?
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

The Yahoo mail toolbar is not working. Can't delete, can't move, can't mark as read, etc. It works on Chrome. What's up?

The Yahoo mail toolbar is not working. Can't delete, can't move, can't mark as read, etc. It works on Chrome. What's up?

Of course they would say that. Tell us are there any other problems?
Some added toolbar and anti-virus add-ons are known to cause
Firefox issues. '''Disable All of them.'''
Make sure you have the latest version. The best thing to do is first remove
the program, then get the full installer.

TS3212 itunes64 setup does not work, how do i download itunes32 setup?

itunes64 setup does not work, how do i download itunes32 setup?

Some older scanners don't support presets. If this is the case, you can try this workaround as taken from this technical note Error: Bad Parameter | Acrobat.
In the Configure Presets dialog, choose the scanner attached to your computer from the Scanner pop-up menu.
From the File menu, choose Create > PDF from Scanner > Configure Presets.
In the Configure Presets dialog, click the pop-up menu to the right of the Scanner field and choose the scanner connected to your computer.
Click OK, and then choose Create > PDF From Scanner.

10.9.1 Mail spotlight search not working!!!!! APPLE HELP!!!!!!

10.9.1 Mail spotlight search not working!!!!!

When you type in a search term in Mail, does it drop down a list of search criteria like People, Subjects, Mailboxes?
Or does it just offer "message contains"

My Comcast Mail account is not working on all three devices

Good Morning!
Last night I plugged in my IPhone and IPad for charging and syncing. This morning my Comcast mail account is not working on my MAC, IPad and IPhone.
I have deleted the acount on all three devices and set up a "new" account. Did not work. One message I receive is check the mail servicer. I have made sure the correct info is entered. My GMail and Mac email are working.
Please help

Problem with Comcast since last night. They say it won't be solved til after 8 tonight.
Thank you

BIS - e-mail setup icon not working

Similar Messages

Maybe you are looking for