BIS, Email and BBm abroad on a PAYG sim?

Hi All, currently on UK Orange carrier. Leaving the country for the foreseeable future. So am buying myself out of my contract but keeping my Curve. Want to take it with me to Thailand and continue using it. I can get it unlocked by Orange which is fine. My question is this:
Can i pay for internet service and email/BBM etc monthly straight to blackberry and can i then continue using my phone on a normal Pay As You Go simcard that i'll buy when i'm out there? If so, how do i go about setting up payment straight to RIM?
Cheers!
Sam

You do need the device unlocked, yes. Orange will usually do that for free. If not try unlock.berryreview.com for a reputable low cost unlocking vendor.
I don't know any companies that offer the BIS BlackBerry Internet Service without voice, as the SIM card in the device is part of the connection to the device to register the Data Plan on the device. Does that make sense?
Several carriers around the world do offer PAYGO voice and Blackberry Data Plans. However I don't know which carrier you are looking at in what countries. Say you were traveling to Thailand, you would need to investgate those carriers ahead of time.
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Need help for email and BBM

Hi i'm Alex and im having problems setting up my email and bbm on my blackberry curve 8520. i'm with orange as a dolphin plan and just wondering if any one can help set up my bbm and enterprise Activation Password.

Hello !
It seems you dont have BlackBerry Internet Service (BIS) Plan activated on your device.
Please contact your Service Provider for activating it.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
Thanks.

My 9790 just stopped sending emails and BBMs. It does receive them on a huge lag.

My BB was working fine but stopped sending emails and BBMs and receives them on a huge lag of a day for emails and hours for BBM. The phone is charged and has signal. I have pulled the battery out to reboot it but it does not solve it. Any ideas?
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Service books can be resent either via the bis portal if the telco supports it, or:
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I just got a replacement phone and I get sounds notifications for both email and BBM that I want to adjust or turn off. That said, when I go to the "notifications" area of "System Settings" and scroll down to "Applications" I do not have either "Email" or "BBM" listed in there. I checked a friends phone and he has them in there, and we have the same phone and software version.
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If you haven't tried a reboot, or a reset, do it and then check again. Personally, I would reboot first, then try soft reset if reboot doesn't fix it.
See http://www.blackberry.com/btsc/KB02141
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PLEASE HELP! BB CURVE 8520 EMAIL AND BBM NOT WORKING! :(

Ok, i would really appreciate it if someone could help me with my BB curve. i've tried the shop i bought it from and many other people and all ive been told is to send it away to be fixed. i really need my phone every day and dont want to send it away so im trying for a quick fix kind of thing, thanks to anyone who replies.
My blackberry was bought in October 2010 so its not old, from an o2 shop, it was working completely fine and great up until about 1 month ago.
i was trying to get onto the internet and a message came up saying 'unable to connect to server please contact service provider or try again later' or something similar to that.
from this appeared my phone is no longer receiving or sending any emails from or to anyone at all and my blackberry messenger has also stopped working.
i can open my email and bbm but when i open my bbm i type out my message and hit send and the message sends with a tick to show this but the little D for delivered never appears and my friends are not receiving my messages and im not receiving their messages either.
my phone says its connected to the internet and wifi, at the top of the screen the signal is full and it says EDGE most of the time or sometimes GPRS. i dont know what's wrong but its so annoying
i know this message is long but i want to give all details so someone can help me properly, ive tred resetting pulling the battery out, deleting and resetting up my wifi and all that, can anyone please help me? thanks so much if you can! its much appreciated! i can upload an image of what my screen says if it helps just let me know!
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Hi, I'd recommend checking to make sure that you still have a Blackberry Data Plan by contacting your Network Provider (i.e O2)

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HI all,
Is it possible to copy and paste in bridged email and BBM? As a workaround I copy and paste content in my phone and save it as a draft to finish editing it in PB later.
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BlackBerry Passport

you can copy and paste at present in non bridged apps.
Be a Shepard and not an iSheep.

Email and bbm

how do i change from enterprise email to personal and BBM will not work just says setting up BBM and wont go no further. help please

Hi and Welcome to the Community!
To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 8520- email and bbm not working

Hello,
Over a month ago i started having this problem with my blackberry curve. My bbm wont send or receive messages, at all. So I deleted my only contact which was hubby, and tried to add him again, but the request is just pending and he hasnt gotten a message to accept me at all. Soon after my emails stopped working as well as facebook. I could not send nor receive emails. I might also mention that I have a wi-fi conection working, i can use the browser and all, but the wi=fi symbol doesnt light up, it just stays dull.
So i deleted the email account I had on the phone and took it into the vodafone shop I got it in. I received the phone back this week with a latter telling me they could not find these problems and that the phone had been updated and was fixed.
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Hello Amy and welcome to the Community!
Its pretty hard to understand how you lost the Blackberry Service. Kindly contact your Carrier and check if your BIS is active. You should also check if your data coverage is ON and the wireless service indicator appear as GPRS/EDGE. These indicators appear in uppercase if the BIS is up and goes back to lowercase when you lose the service.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

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I've had my blackberry curve 8520 since Christmas. A month ago bbm stopped working all that came up was a red x. I tried everything but nothing would change. I had credit and wi fi. Eventually I was forced to wipe it. I got a new bb id but the same pin . Now the email setup isn't working aswell, it only comes up as " I want to use a work emailaccount with a blackberry enterprise server". Why isn't bbm or email working I've set up everything perfectly. Why can't my phone just work. If anyone has any ideas to help fix it please share it.

Same here! But my bbm works,but I can't receive emails!!!!guys help please!!!,
Donno wat to do!!!

Email and BBM not working

Hi,
My email services and Blackberry messenger are still not working, despite the fact that the disruptions of last week have apparently been fixed. However, I am able to access the internet.
On the setup menu it says that there are two email accounts, but when I click on it, it says that there are no activated accounts and there is only the option for enterprise activation. The Blackberry and 3G sign at the top of the screen are present and in capitals. I have tried pulling out the battery and rebooting. I have re-registered with the host routing table. I have also called my carrier (t-mobile), who have said it is not a problem with them.
It's been over a week now that my phone hasn't been functioning properly. Can someone please help?
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Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! But, I am distressed by one thing...
s-k wrote:
I have also called my carrier (t-mobile), who have said it is not a problem with them.
For them to successfully fob you off that way is, IMHO, inexcusable. Regardless of where the root of the problem is (e.g., the RIM network or the carrier network), your carrier remains responsible for ALL of your services and support. After all, you pay them every month for your services...they are not delivering those services. Only they have the ability to seek for you any support from RIM...you have no direct channel to RIM...only via escalation from TM can you get support from RIM. It is so sad that so many CSR's at carriers are responding like this and fobbing their paying customers off. I encourage you to ring them back up and impress upon them that your service and support contract is with them...and they are responsible for providing that support and service, including escalation into RIM if necessary.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Browser working- emails and bbms don't

I moved to Israel yesterday for a year. I suspended my AT&T account and got them to unlock my phone for me. In Israel I am using a phone company called Talk n Save which uses Pelephone's service.
My phone works for calls, texts, and even the browser works (so I know that my data plan is working).
The problem is that my bbm, email, whatsapp, facebook, and twitter aren't working.
I checked the Host Routing Table which says "*No Entries*" and when I click "Register Now" it says "Registration message sent!" when I click "okay" nothing seems to happen because I'm not getting any emails saying that I'm registered.
I've called Talk n Save many times and they told me to try a few things like pulling the battery and calling blackberry (which didn't help me either). They told me that I'm probably going to have to go to their office, but they only have one office thats in Jerusalem, and I'm in Tel Aviv.
Blackberry told me to try looking online so here I am and I'm open to all suggestions. I'm very busy and their office isn't open Fridays, and school starts Monday so going to Jerusalem is not ideal.
Please help me!

Hi ally808
If your Host Routing Table is empty, then you are not accessing the BlackBerry network. Can you send me your PIN via Private Message and I will verify whether you do have a BlackBerry plan or not.
Thanks
-CptS
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BB Torch stopped recieving and sending both emails and BBM

I can't send or recieve since mid this afternoon.
Everthing else seems to be working: Text messages work as does the internet browser
I can access the appp world too
Is the mail server down? or is this just my phone?

Hi boxster
First perform a Battery pull restart by removing the Battery while your device is Powered On , after reboot try those steps in a sequence :
1- Register your Handheld .
KB00510 How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 Send the service books for the BlackBerry Internet Service
( Wait till a Registration message comes in your message box for each email you have configured )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
Try those steps and if you are unable to recieve any registration messages then you may have to call your Carrier regarding this issue.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Email service blocked and BBM not working on BB torch slide

HI.
I have real issues with my phone. First, my BBM stopped working, so I thought it was the bbm rim server because all other applications were working(whatsapp, email, facebook etch). Then I stopped receiving emails. Again, I didn't take it too seriously until I tried to send emails and a red cross appears with a message saying "service Blocked".
At this point, it is strange cause my browser works and my facebook. What really got me pissed was that my whatsapp stopped working as well, and I'm no longer on my mobile service plan, I'm using wifi at home. I was two seconds away from resetting my phone when it occured to me that it might not solve the problem.
I have looked at other possible solotions online and my phone does not have the advance system settings or the enterprise activation menu. I don't know what to do, HELP!!

Hi and Welcome to the Community!
Some clarification is needed...I cannot tell exactly if your device is a BES-enabled one or not...if it is, then stop now and seek support from your BES admins as they control, well, everything.
If you are not BES, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Then again...
misskedia wrote:
and I'm no longer on my mobile service plan, I'm using wifi at home.
If, by that, you mean that you have allowed your mobile service plan to expire, then that could explain everything. There are many services on BBs that are proprietary, and access to them requires subscription to an adequate data plan from your provider, regardless of the channel you use them through. Even if you only use WiFi as your connection pathway, you still must have an adequate data plan from your carrier in order to do many things, including email and BBM.
So if that's the case, then it explains everything...sometimes, when a data plan is allowed to expire, it takes the carrier a few days (sometimes longer) to "catch up" and shut things down that you are not paying them for.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Email and Internet add on

hi, i hope that someone can help me,
i have a blackberry curve 9300 and none of the blackberry add ons such as app world, email and bbm work. I have contacted my network provider and i am paying for the internet and email add on that should allow me to do these things. I have been told by my service provider to ask blackberry as i am paying. When i try to use these services the phone tells me that it is having toruble connecting and i need to verify my network connections. I have checked and it says that these items are not connected, how do you connect them?
thank you

Hello !
Is your phone showing you EDGE or 3G or BlackBerry Logo on your homescreen near your Network Signal?
If yes, then ask your service provider that you are facing problem with your BlackBerry Internet Service(BIS) plan (if you have activated).
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
Thanks.

No email or BBM on Q10 help!

hi around 2 days ago i noticed that the small blackberry logo on my Q10 (in the top right hand corner) doesn't show anymore, even so, i still was able to send and receive emails and use bbm but today those have stopped working
Whatsapp and browser works fine but not email and bbm.
what has happened?

At the top right of the home screen, what is the signal indicator... 3G, 4G, LTE, EDGE, or what?
Look at your Settings > Network Connections > Mobile Network > Is your top two settings ON
(Mobile Network - ON)
(Data Services - ON)
Are you able to make a phone call?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BIS, Email and BBm abroad on a PAYG sim?

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