BIS Not Linking with the Phone

Good afternoon,
Somewhat confused as to why my Curve is now not allowing me to link any email accounts to the phone via the Setup function. I am on a plan that allows this with O2 and I have confirmed this with their support team.
Essentially, if I go onto the Menu then Setup and Email Settings I'm presented with a screen titled "BlackBerry Internet Service" and "Existing Users".
I have tried my BIS username and password, individual account username and passwords but neither work. Strangely if I put an email account address in and click on 'Ok' I get an error saying the entire field is empty.. which it isn't.
Any ideas?
Thanks,
Harry.
Solved!
Go to Solution.

Please try this FIRST, using your BlackBerry browser...
1)
• Go to mobile.blackberry.com
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
If not, follow these additional instructions:
2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.
Hopefully that will get things going again for you!
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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