BIS & Personal E-mail Account

I have a Verizon.net POP3 account that I set up on my BB using the set-up internet e-mail account option.  Do I also have to set-up the account through BIS?  I have noticed that I do not receive some e-mails, and others I get 10 - 15 min after they hit the verizon server.  I have the option selected in Outlook (using on my home pc for the verizon account) to leave messages on the server.  Could my troubles be caused because I did not set-up BIS?  I have also tried selecting the reconcille option on my BB - when i know an e-mail is on the verizon server but that does not bring in to the BB.

Hi willbaker13.
Sounds to me like Outlook may be downloading and removing the messages before the BlackBerry Internet Service has a chance to send them to your device. As stated earlier in this thread BIS scans the box every 15 minutes and sends new mail down to the device. If it scans before Outlook does a send/receive then the mail would get to your BlackBerry, but if it scans after Outlook does the send/receive you would not get the email.
If this is the case it's easy to fix. You simply need to configure Outlook to leave a copy of the message on the server. For Outlook 2003 this is how you do it:
1. Click Tools.
2. Click Email Accounts.
3. Click View or Change an existing email address, or select the Email tab.
4. Select the email account.
5. Click Change.
6. Click More Settings.
7. Click the Advanced tab.
8. Click the Leave a copy of the message on the server check box. Click Next.
9. Click Finish.
If you have another mail client check this KB:
Leave or remove copies of email messages on the messaging server when using an email application
Cheers!

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