BIS Problem Unfixed for too long - status unsolved

Question

Greetings!
I'm a 8310 user and its been nearly 2 months I cannot using my BB optimally.
The problem started with suddenly I cannot browse internet using the native BB browser. I had to resort to download Opera mini using Blackberry Help application that can connected to internet.
For a while I can connect to internet via Opera. And then curious about what is going on with the native browser, I checked into the forum and thought I might need to upgrade my OS from 4.02 to 4.5.
After I upgraded thing went downhill from there. I cannot browse and my email can only receive, not send. 
Checking to the Service Status:  Internet Service is not connected.
And then I found out also, the native email-set up application is also gone.
I began communicating with my provider: Indosat. First via phone, and later via emails.
According to them my 8310 is registered, and the BIS is on, but on my blackberry, I still cannot browse, connect to internet based social medias and cannot reply emails via blackberry.
I'm getting tired of having nearly 2 months communicating with Indosat reps. As helpful as they are, it is frustrating to be contacted by different person everytime I email back that the solutions they suggested were failed. I don't understad why they don't just assign 1 rep to solve a problem till its fixed instead ofa customer has to re-explain everything all over again every single time....Pardon the complain...
Back to topic, so my BB is still not able to browse this is what I posted to the Indosat rep on my email:
Browsing:
"Your device does not currently have any Browser Configuration Service Book Entries. Please contact your service provider to enable the Browser on your device"
Di Manage Connection -> Service Status:
Connection: Mobile Network
Blackberry Internet Service: Not Connected
Blackberry Enterprise Service: Not Connected
On diagnostic run check (per 28 March, about 22.30 time):
Radio Data activation: yes
ICMP ping Echo: No
Blackberry registration: No
Connected to Blackberry: No
Blackberry PIN-PIN: No
On Service Book:
The modules below have X sign instead of o sign
[email protected] [CMIME]
IPPP for BIBS [IPPP]
IPPP for 5 click [IPPP]
BBFS2 [YHO]
WAP Transport [WPTCP]
MMS Transpor [WPTCP]
Email:
No message services Configured. You will only be able to save in draft.
Yahoo Messenger:
On sign in attempt:  "This application has been disabled by IT policy"
HRT and Service Book had been resend many times, but its not working.
I appreciate if someone can really help solved this / pinpointed what is wrong / what causes this.
Thank you in advance.

Answer 1

Hi and Welcome to the Forums!
Wow..what a hassle you are having with your service provider! It sounds like you are trying the correct things, but it's now completely clear. So, at the risk of being redundant, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! Remember, on step 1, if the HRT message does not arrive (you should first have a popup saying it's been sent...but it actually must arrive to your Messages app), then proceeding to the Service Books is moot. Sadly, only your carrier can resolve it as they are responsible for ALL of your services and support. They do have the ability (responsibility, IMHO!) to escalate your case into RIM if they cannot resolve it...it does not yet sound like they have done so. You have no free method by which to seek help directly from RIM...only via escalation from your carrier can you receive such support...and I think you need it (well, honestly, it's your carrier who needs the help from RIM, but escalating your case should achieve that).
For reference, this FAQ provides generic guidance as to what services you can expect with different service plans:
http://www.blackberryfaq.com/index.php/What_do_I_n​eed_a_Data_Plan_for%3F
However, the list is generic (as it must be) -- with hundreds of different carriers in the world each with multiple data plans, it's impossible to pinpoint for any single user what they should and should not have...the carriers are in charge of that. But hopefully the information will at least be useful for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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