Bit of a problem (Headphone Jack and Scre

I just got a Zen Micro not too long ago and I love it. But recently I was having issues with the headphone jack. I was only getting sound in one ear and I thought at first it was an issue with the headphones, but it also happened with the new headphones that came with the player. I'm uncertain what the issues with the headphone jack are and I am curious if this warrants repair or not.
In addition to that during a recent roadtrip my screen got scratched pretty badly. I'm assuming they would repair this (all it appears to need is a new faceplate) but I'm curious if anyone could give me a ballpark estimate on how much that would cost.
Finally if there is a problem with the headphone jack, I'm assuming they would just replace it with a different one (At least that's the idea I've gotten from other topics) but I'm not sure if the headphone jack problem and the scratched screen (one being a defect, the other caused by me somewhat) would conflict with the warranty.

Okay, thanks for that info. I was wondering if the headphone jack issue applied to any problem with it or if there was a more specific thing that they would replace the unit for. I had noticed that alot of people had different problems with the headphone jack, many much more severe than mine, so I wasn't certain if they would take care of it.
As well, just to confirm, they replace the whole unit for that problem, right? So all of my music that I have on it will be lost I assume...

Similar Messages

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    - Try cleaning out/blowing out the headphone jack. Make sure that y do not leave any foreign material or leave anything in the jack. Try inserting/removing the plug a dozen times or so.
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    - Reset the iPod. Nothing will be lost
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    Apple Retail Store - Genius Bar
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    Apple - iPod Repair price                  
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    if the red light is flashing at the output, it means that the computer is trying to output a digital optical signal.. which would explain why your audio is cutting in and out, cos it's flipping randomly between digital out and built in speaker, which means the speaker is being intermittently muted.
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    Yesterday my iPod touch 5th gen's battery started draning at an incredible rate. Won't last longer then 1 or 2 hours now. And add onto it the headphone jack stopped working properly. It's now only plays in one ear, it's all static over the sound it's supposed to play. I baby my iPod. This all happened out of the blue. What do I do to fix it?

    Saraa22 , the same recommendation was given over a year earlier:
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    - Reset the iPod. Nothing will be lost
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    Saraa22 wrote:
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  • Why does my volume control on my iPod touch only work when i have Earbuds or Headphones or a speaker connected to the headphone jack, and not also when there is nothing in the jack?

    I can't adjust the volume of the iPod Touch when it has nothing plugged into the headphones jack, but i can adjust it when i have earbuds or headphones or a speaker ;plugged into the iPod Touch

    Try cleaning out/blowing out the headphone jack. Insert/remove the the headphone plug a dozen times or so.
    Try the following to rule out a software problem.:
    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iPod.
    - Make an appointment at the Genius Bar of an Apple store since you likely have a hardware problem. Could be a bad headphone jack.
    Apple Retail Store - Genius Bar

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