Biz transaction type Incoming Call blocked for further biz transactions

Gurus:
When I go txn cic0 at CRM6.0, I get the message :
Business transaction type Incoming Call is blocked for further business transactions
Message no. CRM_ORDERADM_H501
I searched SDN and SSO but found no fix.
Could you tell me how to fix this?
Thanks!

Hi,
What must be hapening here is that you are accesing a IC profile, which has a default sales transaction assigned which is not active in customizing.
What is the source of this error, or better, is this happening with all users, is this result of any upgrade?
With these answers it will be easier for us to help you find the error. At first moment, it seems that the user you are logged in is not assigned to any position in PPOMA_CRM, or the position to which he is assigned doesn't have any IC profile, so the system logs in standard IC profile from SAP, and this IC Profile calls transaction type 0001 (Incoming Call) which probably you deactivated because you must have being using your own Z document types.
Regards,
Susana Messias

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