Bizarre Cancellation of 12 Month Unlimited World S...

I have had a 12 month Unlimited World Subscription for years.  At renewal this year my credit card had expired, so no payment could be made. I was not on Skype or email for a couple of days so I missed Skype's messages about this and when I came back my subscription had been cancelled.  No problem I naively thought just call up and pay with another card. Nope that is impossible apparently. Talk to an operator for hours - no joy.  All I want is my subscription back, but no-one seems able to help me.  24 hours ago I could have just renewed, and now I am not allowed.  Why?  This seems crazy. 

If subscriptions are canceled due to invalid billing information you can just sign up again for the service with a new card and your new subscription will pick up where the old one left off.  If you are trying to renew a retired subscription then you will be unable to.  In those instances it's best to have a middleman billing system like Paypal to handle the credit card expiration update without a service interruption.  Skype's billing system lacks any ability to update credit card expirations and they have yet to implement a solution.  This has no bearing on who currently owns Skype, though it wouldn't seem unreasonable for them to address the issue before the end of the next century.

Similar Messages

  • 12 months 'unlimited world' subscription

    I'm trying to buy 12 months 'unlimited world' subscription in Sterling, but it also direct me to the Chinese version site. Why is that?

    Are you following this buy link from the sbuscriptions ( www.skype.com/intl/en/prices/pay-monthly ) page: https://secure.skype.com/account/buy/package?product-type=package-global-region-landline-world-unlim...
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    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Free Month Unlimited World

    Ive just got the Unlimited World free month and keep getting a pop up stating I need credit to call landlines and mobiles. I tried to call my own mobile and UK landline number !

    forget it I'm disabling the account its crap ! restricted to calls you would really "want to make in your own region" denoted by * and ** I'm off to Mega chat its completely free no scam like this !!!

  • One month unlimited world-wide not working

    I have taken advantage of the Skype offer for one month's free world-wide use that was offred as part of the thw Windows 8 upgrade.
    I tried to ring a Switzerland mobile number but it rejecetd it based upon my current balance (Non one month free).
    I looked at the premium subscription fine print and it said that mobile access may be available with this but  would be informed at the point of subscribing. I did not get any such information.
    Should I be able to ring a mobile in Switzerland on this?
    Cheers

    Hi,
    No unfortunately you can't.
    Subscription covers calls to:
    Argentina
    Australia
    Austria
    Belgium
    Canada - (incl. mobiles)
    Chile
    Croatia
    Czech Republic
    Denmark
    Estonia
    Finland
    France
    Germany
    Greece
    Guam
    Hong Kong SAR - (incl. mobiles)
    Hungary
    Ireland, Republic of
    Israel
    Italy
    Japan
    Korea
    Luxembourg
    Malaysia
    Netherlands
    New Zealand
    Norway
    Poland
    Portugal
    Puerto Rico
    Russia - St Petersburg
    Russia - Moscow
    Singapore - (incl. mobiles)
    Slovakia
    Spain
    Sweden
    Switzerland
    Taiwan
    Thailand - (incl. mobiles)
    United Kingdom
    United States - (incl. mobiles)
    Venezuela
    If my answer helped to fix your issue, mark it as a Solution to help others.
    Thank You!
    Please send private messages only upon request.

  • Cancel Skype Premium Unlimited World

    Hello - I am trying (for the last hour) to find the way to cancel the Free Trails I signed up for last Feb 27th, before they come due in a few days. I have followed 2 sets of directions, but the teh words I am to click on never appear. Can you advise please?
    Thanks very much.
    Solved!
    Go to Solution.

    Hi Same Problem with me i am not able to cancel my one month free trial , Though i am just activated 3 day back , SKYPE is relly not doing good with this .
    Please have this cancel buttons and other option very well and easily sptable , Stop making business by troubling people and making them fool.
    Now please advice me where i will get this cancel supscription button for Unlimited World.
    And if this will not happen on time i will make sure i will publish this everywhere how you are making fool of innocent people and i will also never use Skype in futuer. 

  • Cancel a subscriptions Unlimited World

    Please cancel my subscription Unlimited World. My name account is cunizony. I have tried several time to cancel but there is no cancel subscription link to click. Please let me know if the problem have been solved

    Hi Same Problem with me i am not able to cancel my one month free trial , Though i am just activated 3 day back , SKYPE is relly not doing good with this .
    Please have this cancel buttons and other option very well and easily sptable , Stop making business by troubling people and making them fool.
    Now please advice me where i will get this cancel supscription button for Unlimited World.
    And if this will not happen on time i will make sure i will publish this everywhere how you are making fool of innocent people and i will also never use Skype in futuer. 

  • Unlimited World 12 month subscription automatic re...

    Last year I got a 15% discount for my 12-month Unlimited World subscription.
    This year it was automatically renewed at the full price.
    But when I look today, the 15% discount is still available if I manually buy a new subscription.
    So why did Skype automatically renew me at the highest possible price?
    It's ridiculous that the discount is not given in the automatic renewal, if the discount is available for manual renewal.
    I inquired with Skype chat support and they said that during my automatic renewal there was no discount available. This is just criminal! Why would there be discount last year and today, but not during my renewal a few days earlier?
    I asked to make a complaint and chat support said I have to write a physical letter to their office in Luxembourg. Which is even more ridiculous.

    Hello and welcome to the Skype Community.
    I can see from your account your Unlimited World 12 months Subscription renewal history which is as follows:
    Originally purchased April 7th 2013 @ GBP 99.57
    Renewed  April 4th 2014 @ GBP 86.58
    Renewed April 4th 2015 @ GBP 101.88
    None of these prices reflect an exact 15% differential.
    I'll check your issue and advise.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Unlimited World $13.99 can someone explain this to...

    hi, I live in the UK and I have used skype before but new to this monthly Unlimited World plan, I see a list of about 40 countries but this doesnt include the main country I want to call which is Colombia. my question then is, if i were to buy Unlimited World for $13.99 will I be able to call landline numbers in Colombia?
    thanks for your help

    Trapstaric wrote:
    my question then is, if i were to buy Unlimited World for $13.99 will I be able to call landline numbers in Colombia?
    Hello,
    No you couldn't. Colombia isn't included in the Unlimited World Plan. Plans for Colombia are here:
    http://www.skype.com/intl/en-us/prices/pay-monthly/#CO
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Subscribed to unlimited world premium (free offer)...

    Hi,
    i have today availed of the free trial one-month unlimited world premium subscription. paid it with my paypal account just so the process of availing the trial offer can be successfully completed. However, upon successful grant of the free subscription, i tried to use it but unfortunately i cant call landlines and mobile phones as the message is "You need Skype Credit or a subscription to call landlines and mobiles from skype".
    what seems to be not right in this picture? please favor me with your prompt response asap.
    thanks.

    There are some restrictions to the types of numbers you can call or that are covered.  You may want to take a look at this thread:
    http://community.skype.com/t5/Subscriptions/Unlimited-World-coverage-and-troubleshooting/td-p/839824

  • Unlimited World - Free Trial

    Hi there,
    I have just signed up for the free one month Unlimited World trial. I tried to make call to Malaysia but the system kept telling me to get skype credit to call that number.
    Could you please tell me how to make calls by using the subscription?
    Thanks

    Hi I just sign up for the free 1 month trial but the mobile number I register before does not exist any more and thats where they send my free trial.please can u tranfer it to my new number. Thanks

  • How to cancel unlimited world extra subcription

    i have active subscription of the "unlimited world extra" from june , and now i am returining to my home country. and want to cancel this subscription, but in subscription setting there is no button to cancel this . can you please tell me how can i cancel this kind of subscrption
    also i haven't found any customer service link or contac us button to get it solve,
    it will be helpfull if there is such customer support service.

    Hi everyone,
    If you have subscribed to Unlimited World Extra subscription then this is a 2 year contract as it was stated during payment process and in terms: http://www.skype.com/intl/en-us/legal/terms/tou/#specific_terms
    You can check if you have this subscription from your account page and order history: https://secure.skype.com/account/purchase/history/orders
    (d) The ‘Unlimited World Extra’ subscription has a minimum fixed term of 2 years from the date of purchase. You are not permitted to terminate it before the expiry of the 2-year minimum term except in case of breach by Skype of the Terms. This subscription is billed monthly as a recurring payment. The Skype Credit that is included per month as part your Unlimited World Extra subscription expires at the end of each month and you are not able to carry over any unused amounts.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Unlimited World 12 Months + Skype Numbers

    Looking around at settings myself and trying the standard knowledge base have not solved this issue, so I thought I'd try here. I haven't seen a post that specifically covers what I want so...
    I currently have 2 Skype Numbers (out of the maximum 3 my plan should give me). I wanted to remove 1 of the current numbers and choose 2 new numbers.
    However, when I click "Skype Number" on my Account Overview page and it takes me to the correct page, I am unable to go any further. Clicking "Settings" below either of the 2 numbers I currently have takes me to the "Subscription" page, which doesn't allow me to make any Skype Number changes (but does allow me to cancel my whole subscription!).
    I have gone over the pages more than once but have not seen an "obvious" button I seem to have missed. It's a little frustrating that what should be a simple change is actually this difficult - especially when you've already paid for the service and want to use it!
    I have read on the forums that apparently the Skype Account pages fail to work on some browsers, but I haven't found any difference between Chrome (latest version), Firefox (latest version), and IE (latest version for IE11).
    I think if this continues to be troublesome I will think again about renewing in 2015, despite having had the Unlimited World package for a number of years. It would be a waste of money to pay for something you don't receive. Hopefully someone can help here....

    Hi Norman,
    I've pasted in a copy of the message i received below and modified the phone number that was displayed. I've sometimes received these in previous years and upon expiration it's just allowed me to reactivate the numbers as part of my subsciption with no charge. I did go in and try to do this again, but this time around it was displaying a charge. As i renew yearly instead of monthly it's been a while since the last time this happened so i  thought i might have to wait until the number actually expired to reactivate it as part of the subscription. Unfortunately when the numbers expired i tried again and it looked promising because there was now a reactivate link next to each number, but they brought me back to the same page again asking me to pay for something i thought i had already paid for.
    This is where I relized that my account page showed my world subscripton was not due to renew until may and the lenghty chat sessions with skype support started that i mentioned earlier and there's been no progress since then.
    Thanks again for your help,
    Paul
    Hi Paul,
    Your Skype Number will expire on Mar 26, 2015
    The Skype Number +[removed for privacy] will expire on Mar 26, 2015.
    What do I need to do?You can extend your number by signing in to your account. There won't be any break between subscription periods – the new one will pick up right where the old one left off.
    Skype

  • Calling with package "Unlimited world 1 month" got...

    Hello there,
    I called with package "Unlimited world 1 month" into the land-line in Germany got interrupted regularly. How can I solve this problem?
    Thank you in advance.
    Spring

    Hello there,
    I called with package "Unlimited world 1 month" into the land-line in Germany got interrupted regularly. How can I solve this problem?
    Thank you in advance.
    Spring

  • Unlimited world cancelled

    Hi! My subscription has been cancelled because mi credit card expire... so i change my paymemt method to my new card and my subscription still is not working. What should i do? Thanks!
    Solved!
    Go to Solution.

    aleja_rodrev wrote:
    Hi! My subscription has been cancelled because mi credit card expire... so i change my paymemt method to my new card and my subscription still is not working. What should i do? Thanks!
    Hello and welcome to the Skype Community!
    Your account shows that is now working normally. The only call which was charged to your Skype Credit was one to a cellphone in Argentina which is not included in the Unlimited World Subscription.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Signing up for one month free unlimited world call not working

    Hi i tried 3 times at  the  weekend to sign up for the  one month free unlimited world calling and it hasn't worked. This offer is still on the website. What's  wrong?Thanks 

    Hi,
    No unfortunately you can't.
    Subscription covers calls to:
    Argentina
    Australia
    Austria
    Belgium
    Canada - (incl. mobiles)
    Chile
    Croatia
    Czech Republic
    Denmark
    Estonia
    Finland
    France
    Germany
    Greece
    Guam
    Hong Kong SAR - (incl. mobiles)
    Hungary
    Ireland, Republic of
    Israel
    Italy
    Japan
    Korea
    Luxembourg
    Malaysia
    Netherlands
    New Zealand
    Norway
    Poland
    Portugal
    Puerto Rico
    Russia - St Petersburg
    Russia - Moscow
    Singapore - (incl. mobiles)
    Slovakia
    Spain
    Sweden
    Switzerland
    Taiwan
    Thailand - (incl. mobiles)
    United Kingdom
    United States - (incl. mobiles)
    Venezuela
    If my answer helped to fix your issue, mark it as a Solution to help others.
    Thank You!
    Please send private messages only upon request.

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