Bizarre error message when trying to add BT Vision...

I am getting a bizarre message when trying to add BT Vision to my BT Infinity broadband which is due to install on Thursday. I'm hoping it is only due to the fact the order has not completed and will be fine in a week. I did speak to an "advisor" but I helpfully was told the line cannot be checked until the current order is complete and I'd obviously want to know if there will be any problem with me getting BT Vision prior to that!
Has anyone else seen this error message and have any advice? Note that I am definitely not in any trial and the 0800 number is now dead.

Hi Evil_Dan,
Welcome to the forum.
If you can email in your details we'll check this, you can get our "Contact Us" link by clicking on my profile page.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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