Bizzare hard drive issue when downloading movie

I have a 2008 mac pro with three hard drives (a OSX disk, storage disc, and time machine backup), the other day I attempted to rent captain america from itunes, and was told that the download failed because the disc was inaccessable (or similar message). Sure enough even though the disc showed up in the desktop, and the folders would appear, they were all empty, and no music would play in itunes. When I attempted to use disk utility, verification confirmed that it required repairs, but repair crashes saying the disc cannot be unmounted. However, if I start up the computer, and do not open itunes, or open itunes and do NOT allow the movie to start downloading, all the music plays, I can access the images, ect. on the hard drive, and the disk utility says the disc is normal. The moment I allow the movie to download, it again crashes, and the disk utility again says the disc needs to be repaired but cannot do it. I am at a total loss as to what it going on or what to do?

osmiumtet,
You must remove Norton Utilities and never run it again on OSX. It can cause various problems, does not support 10.3.x (or possibly even 10.2.x), and Symantec has dropped Norton Utilities for Mac. Go to Symantec's website and find the uninstaller for Norton Utilities...you want to get all parts.
I am not sure if there are issues with some antivirus utilities. Which one is installed and is it up-to-date?
One cause for erroneous HD capacities is a damaged HD directory. Boot to your 10.3 CD and run Disk Utility's First Aid; if errors are found, run it again. If Disk Utility cannot fix the problem, you will need a more robust utility like Alsoft's DiskWarrior, probably the best there is for repairing HD directories.
After checking the HD directory and if no problems are found, take a look at the size of all the files on the HD:
http://www.id-design.com/software/whatsize/index.php

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