Black arrow in upper right hand corner of screen AND buttons are not working

I have this black thick arrow in the top right hand corner of my screen that will not go away. When I'm dialing, the end call button is a "*", the back button is a "x7", and the menu button is always something different ("we" or "Xx). When I view my inbox and press the back button, it takes me down to the oldest message I have, forcing me to scroll all the way up to view my most recent messages.
Help!
I'm a blackberry rookies, so please forgive me if this is something as simple as a setting that I accidently enabled or something ...

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