Black berry link is not connecting with my Q5

Hi
I hv bought a Q5 mobile yesterday.My device is not appearing while i hv connected with blackberry links.
I hv tried to uninstall and reinstall the s/w and the problem remains same.. the USB connections are charging the mobile whereas the device is not getting connected.Strange....
Pl help

Hey Dubaiberry,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you using BlackBerry Link for PC or Mac?  Also are you using the BlackBerry USB cord that came with the BlackBerry Q5?  Have you tried a different USB port?
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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