Black Cartridge and terrible support

I have been on the phone for over a hour... I still have been transfered twice to a "different department". Listening the same automatted voice has gotten me to this forum and hopefully I can get some help. I have a Hp laserjet pro mfpm127fw. The cartridge given in the box when opened has a problem. The printer is giving me a message reading "install black cartridge". I dont understand the issue. Please help!

Hi vchamp16,
Sorry for delay in resolving and transferred to different departments..
This "Install Black Cartridge" error is typically caused by a piece of packing material that got left on the cartridge. The document below should help you fix the problem. If that doesn't work, try doing a hard reset. If neither works, let me know.
Toner Light Blinks or 'Install Black Cartridge' Message Displays on the Control Panel:
http://goo.gl/Nlqpg
To do a hard reset:
1. Make sure the printer is on.
2. Pull the power cord from the printer.
3. Pull the power cord from the wall.
4. Wait 30 seconds.
5. Plug the printer in and turn it on.
Please get back to us so that we can assist incase if you couldn't resolve the issue.
Regards
Aneesh
Although I am an HP employee, I am speaking for myself and not for HP.
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I have gone through all the troubleshooting I can think of. I have removed printer heads, printer cartridges, installed new cartridge. Nothing helps. It will print one page when you remove the black cartridge and reinstall it. Then when it goes to print the second page we get the error msg to install a new cartridge. We would really like to copy things.

Hello there! Welcome to the forums @Frustratedarggg ,
I understand you have tried installing two new black ink cartridges, and they both seem to be leaking ink inside of your Officejet 8600. My best suggestion for this specific issue would be to call us directly to discuss the issue in real time, to see how our technical support can help this situation.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great Monday
R a i n b o w 7000I work on behalf of HP
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Why are there two black cartridges in my 410a All in one printer? Do I need to replace both? I've only replaced the main black one along with the color ones when they were empty with XL cartridges. The "setup" black cartridge, with the bowtie symbol, is still there and I've never changed it. Do I need to? Is it important for function? What is its function?

Hi,
As a Photo printer there are both Black cartridge and a Photo Crtridge, both are required to be installed and have enough ink for the printer to operate, maintain the Printhead and assure its print quality.
The Photo cartridge include a Gray ink to provide more Grayscale as you may find explained below:
http://support.hp.com/us-en/product/HP-Photosmart-Premium-Fax-e-All-in-One-Printer---C410a/4059515/m...
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Black cartridge error

I started getting a message the the black ink was to be replaced or damaged. I then went out to get another and I am getting he same messages. I have been working on this most of the day. I am so frustrated, can anyone help?

Hi @pas41 ,
I read your post and see that you are getting a error message that the black cartridge needs to be replaced or is damaged. You replaced the black cartridge and have the same results. I will certainly do my best to help you.
Please try the steps in this document to see if it will help resolve this issue.
HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e-All-in-One Printer Series - A 'Cartridges Missin...
Are you using Genuine HP Cartridges?
What are the ink levels?
If you appreciate my efforts, please click the Thumbs up button below.
Thank You. I look forward to hearing from you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
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The two black cartridges are used for different tasks. The smaller dye-based cartridge is used for photo printing - to enhance colours so it shouldn't run out that quick, especially compared to the three colour tanks. The larger pigment-based cartridge is for text printing and is also used when you select black copying.
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Hi Mormor,
Performing a series of print head cleanings and deep cleanings on the printer may resolve the ink printing issue. To do this, please follow the steps located at the link below:
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This didn't answer your question or issue? Find more help at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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My C6180 with a new black cartridge keeps saying it is out of ink.

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Hello psak12,
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Although i work for HP, my replies are my own and i am not an official spokesperson

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HI,
I have an HP LaserJet CM415fnw.
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PrintnShare will work with 3G/4G
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Hi patmcshamrock,
I understand that you replaced the ink in your new Photosmart 6510 and now there is no black in printing. I will try my best to help you resolve this issue.
In this document for Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages are steps that may resolve your issue.
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Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error stating please insert black ink cartridge.
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Make sure it is a genuine HP cartridge. Take it out and clean the contact on the cartridge and in the printer. Try again.
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I worked for HP but now I'm retired!

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This question was solved.
View Solution.

Is your printer still in warranty? You can check with HP's warranty tool here. Are you located in the US?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Installed new cartridge and nothing prints on the paper...either black or white

I installed new cartridges...installed and re installed them several times...ran all the scan doctors sw, re installed sw, aligned cartridges, cleaned heads....but my documents print blank pages. HP support center says ink cartridges check out fine....so whats' up?

Hello @skses5,
I am happy to hear that you were able to resolve your print quality issue. Because you had to install brand new cartridges to resolve this issue, if they are HP Genuine cartridges, check the expiration date on the cartridges to ensure that they are still under warranty. HP will stand behind those cartridges and replace them for you for new cartridges so your money will not be wasted.
HP Technical Support can be reached at : 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
Be prepared to inform the Technical Support agent of all the troubleshooting steps you have went through and the result of those steps for their notes. If you are able to tell them the steps you went through and the result you should not have to repeat any troubleshooting steps.
Best of luck!
X-23
I work on behalf of HP
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I'm getting an error message "Remove and check black cartridge" even though my cartridge is not empty (purchased it recently) and has not expired. I have removed it, cleaned it, cleaned the contacts on the printer and reinserted. It takes me through the align cartridges process and after I press enter to scan the alignment page I get the "remove and check black cartridge" message again. Also I have replaced the colour cartridge (per advice on another site) and put a folded piece of paper in front of the black cartridge so that it presses against the contacts 'better' - all to no avail. I bought a new black cartridge yesterday (expires in 2010) and get the same message. All of my cartridges are HP, not refills or cheap brands.
I would appreciate any suggestions.. thanks

Thank you - - I went through your two suggestions and still got the "remove and check black cartridge" message after the partial reset. I decided to try putting the photo (58) cartridge in instead of reinserting the black cartridge. (I had done this some time ago and got a different error msg - telling me to insert the black cartridge - so I didn't think it would work but thought I'd try anyway). It took me all the way through the alignment process and the printer seems fine - at least I was able to print. Maybe my black cartridges are faulty??

Black Cartridge and terrible support

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