Black cartridge not recognizing when inserted the colour cartridge

model: HP Deskjet 2515
os: win 7(x64)
recently I have replaced black cartridge(hp 678) and a message appears saying "ink cartridge failture-black".Although I unplugged and replugged the printer, problem exists.Then I removed colour cartridge from the printer and then only the black cartridge detected.After re-inserting the colour cartridge the problem appears again.

Hello TamilSelvam, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into print quality issues. I would like to help.
I would recommend removing your ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest utilizing the steps in this document on Troubleshooting Print-Quality Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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