Black cartridge problem 3515

my printer HP ink advantage 3515
showing the problem
"BLACK CARTRIDGE PROBLEM"
please solve my problem.
thank you

Greetings @mdmuzzamil , welcome to the community
Below is the guide you will need to use when troubleshooting the issue you are facing with the "black cartridge problem" error message.
I hope this helps!
A 'Cartridge Problem,' 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges,' or 'Cartridge Missing...
Best wishes,
R a i n b o w 7000I work on behalf of HP
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Photo black cartridge problem

Why does my Photosmart 7510 constantly use up the Photo Black cartridge when I'm not printing photos? I have plenty of black ink, but I am constantly going through photo black cartridges. I have "plain paper" set as default.

AreteOne wrote:
Thanks, but I don't understand
1) how adding yellow to light blue produces black.
2) since the printer has a dedicated black photo cartridge, why doesn't it just use that for black?
3) since I've pretty much only printed DVDs since installing a new black photo cartridge, and since it's now 1/2 full, wouldn't that suggest that it's being used to print the black titles on the DVDs?
See above, cyan+magenta+yellow mixes to black.
Photo black can be used for the blackest areas. For shades of gray color ink is used to provide smoother gradations.
I do not know which inks are used to print DVD's. Whether ink is used or not to print on the printable DVD's, some ink is used for servicing as described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Canon MP630 black cartridge problem

After just 4 weeks with my new iMac I find that my cartridge use on the Canon MP630 printer is very uneven. There are two black cartridges and one is almost empty and the other is full!! I suspect the full one is for black printing only but cannot find how to select this. Can anyone help please?

The two black cartridges are used for different tasks. The smaller dye-based cartridge is used for photo printing - to enhance colours so it shouldn't run out that quick, especially compared to the three colour tanks. The larger pigment-based cartridge is for text printing and is also used when you select black copying.
The Quality & Media setting can influence the amount of ink used, but as I said you should not find the black runs out quicker than the colours, unless you have been printing b&w A4 photos.
Pahu

Can I print with black cartridge only if colour cartidges are empty on HP C1600 seeries printer?

Can I print using the black cartridge only whilst the colour cartridges are empty? I have a HP Photosmart C1600 series printer and Vista installed on my PC. I have set the Printer preferences to "Grayscale and use Black Cartridge only" but the printer itself is telling me it wont print unless i replace my empty yellow cartridge. I bought a brand new Black cartridge so i could print using black ink only as i dont need to use colour.

Hi,
Many printers from all vendors will not print with just one empty ink cartidge, it doesn't matter which one. Some printers allow users to print but at slower than snail speed. Whichever way, we have to have ink carridges to be able to print (even scan).
Regards.
BH
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Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message

Have/will soon "had" instant ink cartridge service. Printer did not recognize that the black ink was out so I didnt get a black ink cartridge. Couldnt wait for the mail service, so purchased all new HP cartridges and installed.
"Ink Cartridge Problem" Message came up and is now stuck in the machine, can't clear it. The machine will not recognize any of the 4 brand new HP inks; that menu item has little red X for each cartridge and each one shows empty.....
Removed all cartridges, cleaned all contacts, unplugged machine, did a "reset" on the menu via HP phone technician.....nope, nada, nothing.
Did all above SEVERAL times. Called HP back..."40 minutes wait time" .. wth...
Anything else? Does HP have to reset my machine to "recognize" regular cartridges???
Thoughts, suggestions? (Besides don't buy HP again....I will not....I should know better by now!)
Thanks all.
Slow burning in California.....

Hello @brozilla ,
Welcome to the HP forums.
I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
I would like to help.
The printer does not have to be reset to recognize regular cartridges.
Try going through the steps in the following document.
Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
Also, did you call technical support, or the Instant Ink department?
If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
Please call our Cloud Services at 855-785-2777.
Option #2 for instant ink.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP deskjet 3520 ink cartridge problem...Can anyone suggest another make of printer that is not HP?

Hello...I have yet to receive an answer that resolves the problem. I regret buying the printer because now it doesn't work. The error message remains despite taking advice how to fix it.
We only use the black cartridge.
Can anyone suggest another make of printer that is not HP?
Thanks in advance. I am in the UK and need to print urgently.
This question was solved.
View Solution.

Hello...problem resolved...many thanks.

New black cartridge is not printing

I inserted new yellow and black cartridges yesterday. The yellow works but the black is not printing. I took it back to the store, got a new one, and it is still not printing.

I would suggest you Contact HP as described in the post here, even if your printer is no longer under warranty.
If you do not get the issue resolved by calling HP support please post back here with information on the country you are in.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Error Message: Install Black Cartridge on LaserJet M1522nf

Hello:
I have a LaserJet M1522nf and am getting an error message stating "Install black cartridge", even though I have installed a new cartridge. I have tried 3 different new cartridges and still get the same error.
I am currently using this printer on a Windows Vista Home Basic computer.
The current cartridge I am trying is a LD Products CB436A.
This has been going on for months and we're using it as part of our office system. Each day this gets at me and I'm about to buy an alternate brand printer if I can't get this solved.
I greatly appreciate your help!
This question was solved.
View Solution.

I had this problem too - Here's what I found on the HP trouble-shooting/error message site. The bold italics I added, that was my problem:
"Install black cartridge" No cartridge installed with door closed.
If the paper tray has been overfilled, it can lift the toner cartridge up from its seated position, resulting in the cartridge not being detected by the MFP.
Remove the toner cartridge.
Remove all paper from the bottom tray.
Check for any paper jam and, if found, clear it.
Power cycle the printer (turn it off and then back on).
Reinstall the toner cartridge, being careful to make sure it is seated properly in the MFP.
Reload paper in the bottom tray; be careful not to overfill the tray.

HPO D5560 Not printing with black cartridge

Have a D5560 printer which suddenly stopped printing with the black cartridge.
Thought it was the cartridge so installed new one (Only use HP cartridges) No difference
On reflection the black just stopped - no gradual fading of quality etc.
Ran cartridge cleaner (all levels of cleaning) No difference
Prints fine if I remove black cartridge so that the tricolour prints the black but thats only good to circumvent the problem
I am running this on Windows 8.1. It has been running fine for months
Cant think that I have had any driver updates installed recently from HP
Have I got a hardware problem?
Thanks for any input
Cheers
Geoff
This question was solved.
View Solution.

OK so this is weird.
Just thought to plug in my windows 7 netbook onto the printer.
It printed fine with black cartridge!
Sent a job from the Windows 8.1 computer and that now prints fine in black from the black cartridge.
Problem solved, but am I losing the plot!!!
Cheers
Geoff

Cartridge Problem....lights flashing

The printer won't print anything...test page, alignment page, cleaning page...nothingThe check paper light, and the check print cartridge light are flashingthe black, start copy light is blinking. Power light is steady green, unless you try to press cancel, or any other button which causes it to flash for several seconds.I installed the HP info for the printer, and its says there is a problem with the black printer cartridge. I follwed advise and cleaned it....3 times...no luck. This ink cartridge has only ever printed like 10 pages, so I know it's not empty. I stopped even trying and was going to just go buy another printer, but it seems like such a waste, and I really can't afford itHelp Please!!

Hi , I see by your post that you having a problem with the black cartridge. I will do my best to help you with this issue. I have provided a document to go through the steps to see if it will help resolve this issue.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.When doing the manual cleaning, clean the contacts on the cartridges and inside the printer to make sure it isn't clogged up. Here is another document for performing self Diagnostics test, cleaning and aligning the printer.Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
What are the ink levels? What were the results for the hardware Diagnostics Report? If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Psc1215 cartridge problem

My psc1215 suddently reported a cartridge problem just after printing some photos without any problem. I changed both cartridges, rebooted etc etc but the problem remains.
Any ideas please?

Hi , I see by your post that you having a problem with the black cartridge. I will do my best to help you with this issue. I have provided a document to go through the steps to see if it will help resolve this issue.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.When doing the manual cleaning, clean the contacts on the cartridges and inside the printer to make sure it isn't clogged up. Here is another document for performing self Diagnostics test, cleaning and aligning the printer.Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
What are the ink levels? What were the results for the hardware Diagnostics Report? If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

I just replaced the black cartridge in my HP 6980 Printer, yet it still shows the cartridge missing

I just replaced the black cartridge in my HP 6980 Printer, yet it still shows the cartridge missing message. I have restarted the computer as well as uploaded any new updates. What is going on??

Hi - Follow the steps in this doc, to clean both the cartridge contacts. I'd also recommend very gently cleaning the contacts in the carriage as well. Make sure the power cord is disconnected from the printer when cleaning the cartridges and the carriage.
Hope that helps.
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I am an HP employee.

Photosmart 3210 not printing with full black cartridge.

My photosmart 3210 has had 2 new black cartridges installed and the display acknowledges they are full. However, it refuses to print in black. I have cleaned the heads, successfully aligned the printer but black is still missing from anything I print including test pages. All the printer does is print the black bits using a combination of other inks, which usually results in a in a wine colour. Please could somebody help me.

JenBrock...did you ever get a solution? I am having the same problem and have tried all the same troubleshooting options with no sucess. I also tried to calibrate the color and the background color on the grey squares did not print nor did the black numbers that corrispond to each square print. Help please...Anyone?!!!

Black Ink problems.... again....

I'm going to be a lazy turd here and just put my problem up rather than investigate the 21 pages of dialogue that might contain the answer. So my hp 7515 grays out when I try to print in black. It will print fine the first half of a page, and by the end of the page it is almost blank. All my test pages print fine, frustratingly enough. The 'clean' and 'alignment' pages are both clandestine. Obviously, my printer can print in black. Why not when I want to print something for myself? The only thing I can think of, is that there are 2 black cartridges in my printer. One is a standard, and one is an XL. I assumed that with a completely full XL cartridge I should be able to print, as there is black ink there. Am I a moron for thinking I could get away with buying just the XL and have an empty standard in my printer? If that is the case, then what is point of even having the XL in the printer, when you can't even use it?

Hello , Welcome to the HP Support Forums! I see you are not able to print in black ink on your HP Photosmart 7515, when you print a Test page the black prints on it. I believe it may be a problem with the black ink, and you see black ink on the test pages because it is producing a composite black, pulling from the color cartridges to produce black. I would like you to start troubleshooting here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 7510 e-All-in-One Printer Series If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. Please call our technical support at www.hp.com/contacthp/. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

HP 5440 Pryamid of black ink under the HP92 black cartridge

I am getting a black cartridge error and the resume button/light flashing.
I took the black cartridge out and tried a test print from the computer and the paper feeds in and out fine but no ink is on the paper. I will be getting a new HP 93 color cartridge shortly but how do I clean up the black ink mess before I use a new black cartridge?

The ink in the service station area is normal. It is not necessary or desireable to clean this area - attempting to clean it may cause problems.
It sounds like there are a few issues. For the black cartridge rejection issue cleaning the carriage and printer contacts as shown in solution two, figure 33 of the document here may help resolve the issue.
Is color not printing because it is empty? If not the troubleshooting steps in the document here may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black cartridge problem 3515

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