Black does not print

I would love to be emailed the fix for no black print with the OfficeJet 4620. I have
1) reset the printer - unplug/plug, purchased
2) installed a complete set of new HP cartridges
3) ensured vents were open
4) updated firmware,
5) run both first and second level printhead cleaning,
6) removed, cleaned, reinstalled printheads.
STILL BLACK DOES NOT PRINT! Colors print beautifully
HELP!

Hi @bchase53,
Welcome to the HP Forums!!
Thank you for all of the info
I just need to know what country you're in and that will determine what the next step is that we take.
Just let me know and we will go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

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Black does not print after installation of new HP cartridge

When printing black text the ink stopped. I exchanged the old cartridge with a new one of the same type, 364. The printer thanked for installing an original cartridge and according to the system the black cartridge is full. But black ink is not coming. I cleaned the print heads and printed a Quality diagnostic sheet. The black box is empty and the text is brown. Only the line "ALIGN PRINTER if lines are crooked" looks black.
I looked at the cartridge and all seems to be ok, tapes removed and the opening looks moist.
Any idea what I should try next?

Hi reza1 & superma,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink,
I would like you to complete ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Black ink not printing in 3545 e-All-in-One Printer

Hi,
Black does not print. Colour/image prints fine.
Eg. In a word document, the images (if any) print fine, but the text does not. If there is only text, the printed sheet is blank.
Model - HP Deskjet Ink Advantage 3545 e-All-in-One Printer
Serial Number: [edited Serial Number by Moderator]
OS - Windows 7 Professional 32-bit
Please let me know what I can do to correct this error.
Best Wishes,
Kartik

Hi @kkunchi ,
Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number. From our Rules of Participation:
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Thank you
George
I work for HP

HP Officejet 6500 E709n printer - black ink not printing

I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
This question was solved.
View Solution.

I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
Thank you

5520 Windows7 - Black ink not printing AGAIN!

This is the 2nd HP home printer that this has happened too. It works fine until the ink gets low. Buy new ink. All colors and black. Black does not print. VERY FRUSTRATED because I am trying to print off info for my daughters college applications, etc. The first printer that I had did this very same thing. DIfferent model. I finally spoke with someone on the phone and then sent this one as a replacement. I have tried all the online trouble shooting steps with no results. I can't beleive these printers do this. Must be some type of mfg defect after they print for a while. I would really appreciate an HP person to call me on my cell: [Edited for Personal Information] so I can get this going. I can't buy another printer at this time. Of course it is just out of warrenty. Assistance is needed please. Thank you for your help and I can only help I get the type of service I received last time this happened. That is what kept me with HP.

There a few things to check. I would suggest going through the troubleshooting steps in the document here, be sure to check the vents as shown in solution three..
What country are you located in?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP Photosmart 6510 e-All-in-One Printer Does Not Print Black Ink

I have run all the troubleshooting listed from HP and the "check" warrenty doesn't come up blank. I would like to not have to purchase a new printer to fix this any help would be greatly appreciated:
1) Rebooted Printer
2) Installed new printer cartridge (2nd one) - really not happy about this as that represents almost $50 in HP ink
3) Checked venting - Not the problem
4) From Tools ran head cleaner - still only prints colors (or grey)
I've liked HP printers for a long time, but after reading the forums I'm really seeing an issue with the model I puchased. I don't mind purchasing HP ink and my printer isn't a high volume use printer so I expect it to last beyond 1 year 1 day.
I have the SN and product number available if a tech needs.
Chris

Hi @crfldf
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I changed the black ink cartridge - does not print

I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one. Now the printer does not print, though it seems to be working, all I get is plank pages. I unplugged the printer, but it didn't help. what can I do?
The genuine cartridge is new and has ink. I changed an other cartridge too (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

Hi there, which printer model do you have?
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Printing is unclear and black lettering does not print at all when I use my PC

I have an all in one 4500 wirless G521n Printer. It prints perfect from my tablet E Print but when I print from my computer the black ink does not print and the color text print does not print fully. All the settings are correct according to the HP scan. Any help would be greatly appreciated.

MON IMPRIMANTE HP DESKJET 1510 IMPRIME UNE PAGE BLANCHE. j'AI UTILISÉ LE TRUC "DESKJET 6980 SERIES ET ÇA NE FONCTIONNE PAS PLUS.mES CARTOUCHES SONT D'ORIGINE ET MON IMPRIMANTE DIT LE CONTRAIRE ET DOUTE DE L'AUTHENCITÉ. QUOI FAIRE À PART LA JETER ET EN ACHETER D'UNE AUTRE MARQUE ?????JE N'UTILISE PAS BEAUCOUP ET JE NE VOIS PAS QU'ON ME DISE QUE L'ENCRE EST ÉPUISÉE.SUNNYBOYCAN

HP Officejet 6000 Wireless - Does not print black correctly.

HP Officejet 6000 Wireless - Does not print black correctly.
Previously the printer was printing fine.
This evening I printed a diagram I made in MS PowerPoint. The diagram contained black and red text along with black, red, and blue lines. When I took the printed page from the printer, all the black items looked faded. Instead of black, they printed as a light, faded gray. The red and blue printed correctly.
Another user of the printer printed some documents around the same time. These documents had nothing but black text. Every page this user printed showed up completely blank. The black was not even faded. There were no signs of anything being printed on the pages at all.
It seemed strange that one print job would print faded black and the other printed nothing. Considering the possibility that the ink was low, a new black cartridge was placed into the printer. The exact same results occured. My diagram printed correctly except for the fact that the things that were supposed to be black were coming up as light gray. Once again, the documents printed by the other user came up completely blank.
I ran a print test on the printer. It printed a Windows logo with the word "Windows" below. The logo printed correctly. The text showed up as a light, faded gray.
A third user printed an Excel spreadsheet. The cell borders were printed as a light gray. Nothing else printed. Everything in the spreadsheet was supposed to be black.
The third user also printed a recipe from MS Word. Most of the text showed up as a light, faded gray. Some text did not show up at all. I could not see any correlation between what showed up in faded gray and what did not show up.
It seems to me that if something was wrong with the cartridges, it would either always be faded or not print at all. I can consistently get some things to print faded and other things to not print at all. Color always prints correctly.
The print jobs were sent to the printer wirelessly from three different computers. Two computers run Windows 7 (x64). The third computer runs Windows XP SP2.
As far as I can tell, nothing was changed or done differently between now and the last time something printed correctly.
Might this be a driver issue? Since the printing consistently prints one way for certain files and another way for other files, I don't see it as being caused by hardware. If it's not a software issue, what could possibly cause the effects I described above?

This article should help resolve your partial/blank pages:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&cc=us&dlc=en&lc=en
Give the steps listed under your operating system a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

My HP Envy 4500 does not print text in black ink

I bought my printer this summer, it is only 5 months old.
Now it does not print black ink. Text in black does not appear when printing, every other colors appears.
I've cleaned printerhead with software installed (HP doctor), but it did not solve the problem...
I used the CD when I installed the printer/drivers, and I have updatet software when asked by "update manager".
I have not had this problem earlier, it has just occured last weeks...
What can be missing here? Can someone help?
If the printerhead is broken, can I have a replacement sent to me, or can I pick one up at the store I bought the printer?

Hi @jb-thom69
i appreciate the efforts you have made to resolve the issue. At this point, I suggest calling HP.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Alignment failure and Black ink does not print

Aligning failure message.
Black ink does not print.
I selected clean print head-more than once.
This question was solved.
View Solution.

Hi @privat_
I'd like to help you be able to print again. I understand your colored cartridges are working, but the black ink is not. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On...
If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
PaganC wrote:
flushing it worked, Yeah!!!!!!! thanks for your help.
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead! If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Canon i70 does not print from black cartridge

I used to be able to print to my usb Canon i70, but now it does not print from the black cartridge. It prints a mixture of CMY to make a greyish color. Not black. The prints look washed out.
I'm on OSX 10.4.11 (I even upgraded from 10.4.10 to see if it would fix this issue) & on a MacBook Pro.
I've searched through the discussions and have tried many things, including updating to the newest driver that Canon offers on the i70 & have set my Printer Setup Utility.app to open in Rosetta to actually see & load the driver. Tried to re-install the original driver that came on CD, but then, I don't have access to the utility, and all of the print drivers are "gimp-Print v5.0.0-Beta2", and my model number is not offered. I've tried printing using most of the drivers (I just went down the list starting from 1000 to see if ANY of them would work, but got tired of doing it at 7100. I've also installed 2 new cartridges to ensure that it wasn't just the ink that ran out. Nope.
When I print documents that have just black text, it prints with the CMY color & not the black. The tell tale sign is when I try to print a nozzle check pattern & the black ink doesn't show at all. Of course, that's only when I have access to the darn printer utilities.
Any help would be greatly appreciated.

hehe, yea, looks like the "street value" has gone up since you bought it, Ileen
"est. street price: $249.99†"
Anyway, I'm so darned obsessive - I couldn't stop until it was solved. I spent 2 days on this darn thing, and finally came across some help on removing the print head & soaking it. THE BLACK INK WORKS NOW! Yeah!!!
(For anyone else that has the same problem (and the link above doesn't work), here's how to take the print head off: There's a grey tab at the front of the print head assembly that I had to lift up & it allowed me to remove the print head & soak it in an alcohol solution. (albeit 70% not the recommended 90%)
The test sheet prints well now. A couple little broken lines, but I'm not complaining now. It prints. I'll probably do a couple more "deep" cleaning cycles to try and fix the rest, but I'm tired now & can finally get some sleep without having to think about what the problem is anymore.
Thank you PAHU for helping me to determine it wasn't my OS or dual processor setup. You set me on the right path!!! Thanks Ileen for suggesting cleaning the nozzles too

Black portion does not print.

I have a hp psc 2175 all-in-one and it does not print the black portion of a page I want to copy. It will print the color portion.
I have installed a new black cartridge and it still does the same thing.
Any suggestions?

So I take it you've run some printhead cleans? Is the printer out of warranty? Can I ask which country are you based in?
Thanks
Ciara
Troubleshooting steps
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03760633
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Photosmart 6510 black ink does not print;

The Photosmart 6510 prints in color ink but not in black. I cleaned the printhead, checked the ink cartridges, and even installed a new HP black ink cartridge . Still it does not print. HP wants me to spend $59 to get tech support to help me resolve this problem. That is not something I am going to do. If anyone has a suggestion, I would appreciate it.
Thank you.

Hi @sblilly
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
I need to know your Country/region, Please include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

309n AIO stopped printing black bought new printhead from HP still does not print black???

309n AIO stopped printing black bought new printhead from HP still does not print black??? tried the "cleaning" process finally bought new cartridge carriage cost me $50 from HP still dies not print black> i believe it is a software issue. Any help would be appreciated.

Hi Jokurone,
I understand you have a Photosmart C309n that has stopped printing black. I'm sorry to hear this has been happening, but I will do my best to assist you.
I would recommend following this Print Quality document as it will help determine whether the issue is with the hardware or the software. If your test pages come out with black then it may very well be a software issue. However, if the test pages come out with no black still it's a hardware issue with the printer. In that case if you follow through that document and the black still isn't printing then you can have a look at Bob_Headrick's post about soaking your printhead.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Black does not print

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