Black horizontal lines when printing

The printer prints all black horizontal lines on several pages wehn starting to print or copy. totally black and unreadable. After several pages, it gets better, but still is not a totally clean print. I have reveiwed all your suggetsions. The scanning works fine, only printing is a problem. I have cleaned everything, replaced print cartridges, but nothing works. Someone supggested there is a controlling cartridge that my need to be replaced. I cannot find any information on this anywhere. Please help, thank you, Pam

Can you scan a print showing the defect and post it here? It would help to understand the nature of the lines and at what space they repeat.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case. Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Black horizontal lines when printing

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