Black Hub, Sky Fibre - Orange solid face

Moved to Sky Fibre Forum

If they have found a fault on your line that would have reported this to BT Openreach to come out and fix it. Unfortunately Openreach are the only ones that are allowed to carry out the repair so both you and Sky are in their hands I'm afraid.

Similar Messages

  • New black hub

    Been having trouble with disconnections on my Netgear router.  Sky are sending me new black hub but I am apprehensive about this after reading on the forum the trouble users are having and there is a lot of bad publicity about this hub.  Is anyone actually happy with the new hub?  I don't want to go from the frying pan into the fire!  

    Personally, I never had any trouble with mine, but the majority of my kit at home uses a wired connection.
    Wireless was just phones/tablets and the odd laptop, just basic browsing, which was fine.
    However, it didn't cope well with high speed streaming (which my son frequently complained about once he discovered the joys of Minecraft videos on YouTube!).
    My solution was to use a second, higher spec, router and disable the Sky Hub WiFi altogether.
    Ultimately, only you can say whether or not it meets your needs.

  • Sky Fibre constant drop out and low speed

    Hi everyone,
    Just recently switched provider from Plusnet fibre to Sky fibre and boy, has it been a stressful few days. First off, our fibre went live on the 6th of this month but these last couple of days I've been experiencing low speeds between 10-20 mb which I understand is meant to be normal (Never had this issue when I joined plusnet) and I have constant drop outs when I'm surfing the net or playing internet games on my Wii U
    I've phoned Sky within the last two days and told them what's going on and they've done some tests on their end and they are telling me that I'm getting speeds up to 41 mb which I'm not getting, but they can't seem to understand why I keep having this drop out issue with my devices and my laptop and my gaming console. They have sent me a new hub, but I personally don't think sending out a new hub will make a difference. I've stuck a a Ethernet cable into my Sky fibre router and attached a openreach router, to the other end and see if that stops the drop out.
    I'm inclined to leave sky, because I have a feeling this poor service will continue, unless someone can help me.
    Thanks

    Jan 1 00:00:07 syslog: BusyBox v1.17.2
    Jan 1 00:00:16 syslog: Line 0: xDSL G.994 training
    Jan 1 00:00:24 syslog: Line 0: VDSL G.993 started
    Jan 1 00:00:31 syslog: Line 0: VDSL2 link down
    Jan 1 00:00:34 syslog: Line 0: xDSL G.994 training
    Jan 1 00:00:42 syslog: Line 0: VDSL G.993 started
    Jan 1 00:01:01 syslog: Line 0: VDSL2 link up, Bearer 0, us=9995, ds=39998
    Jan 1 00:01:04 syslog: ptm0.1 - WAN link UP.
    Jan 1 00:01:04 syslog: Received valid DHCP lease from server. Connection UP.
    Jan 1 00:01:04 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.97.46]
    Jan 1 00:01:05 syslog: Send out NTP request to ntp1.isp.sky.com
    Jan 1 00:01:05 syslog: Time has been set from ntp1.isp.sky.com
    Aug 9 00:05:11 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
    Aug 9 00:11:49 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
    Aug 9 00:11:56 syslog: eth2 (switch port: 1) Link DOWN.
    Aug 9 00:11:57 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
    Aug 9 00:12:04 syslog: eth2 (switch port: 1) Link DOWN.
    Aug 9 00:12:06 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
    Aug 9 00:12:08 syslog: eth2 (switch port: 1) Link DOWN.
    Aug 9 00:12:09 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
    Aug 9 00:12:21 syslog: eth2 (switch port: 1) Link DOWN.
    Aug 9 00:12:22 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
    Aug 9 00:12:23 syslog: eth2 (switch port: 1) Link DOWN.
    Aug 9 00:12:24 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
    Aug 9 00:12:32 syslog: Line 0: VDSL2 link down
    Aug 9 00:12:34 syslog: Clear IP addresses. IP connection DOWN.
    Aug 9 00:13:41 syslog: eth2 - WAN link UP.
    Aug 9 00:13:41 syslog: Received valid DHCP lease from server. Connection UP.
    Aug 9 00:13:41 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 00:19:01 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 00:47:49 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 01:22:53 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 01:51:41 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 02:24:57 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 02:54:57 syslog: Send out NTP request to ntp1.isp.sky.com
    Aug 9 03:00:00 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 03:32:58 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 04:07:26 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 04:39:12 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 05:11:16 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 05:37:04 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 05:37:05 syslog: Send out NTP request to ntp1.isp.sky.com
    Aug 9 06:01:57 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 06:30:27 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 06:54:27 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 07:27:25 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 08:01:35 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 08:25:35 syslog: Send out NTP request to ntp1.isp.sky.com
    Aug 9 08:28:51 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13]
    Aug 9 09:04:13 syslog: Connection Up. SNO/MAC/IP: [A502155D006292/C03E0F9F81C4/151.231.102.13] 

  • Switching from sky fibre

    I am currently with sky fibre and just put an order in to switch to bt - does anybody know what is involved technically? do openreach actually have to change anything in the cabinets as it is actually the same product?
    I also just noticed a fault on my system where the phoneline is very crackly when I pick it up and the Internet connection disconnects. When the phone is not active my broadband is very stable at 40meg. I had a fault fixed a couple of weeks ago but it is obviously not fixed fully, not sure whether to wait until I am back with bt in a fortnight to report it or do it while still with sky?

    If your phone line is crackly you will not get the best connection with Infinity. If I were you I would have the phone fault fixed before doing anything.

  • Vodafone Sure Signal and SKY Fibre Optic Broadband

     Please help, I have had no Mobile Phone signal for over 6 weeks on four mobile phones at home (which we pay over £150 a month for!) including my two teenage daughters phones who are beside themselves!!My Vodafone sure signal box was working fine (for past two years or more)but stopped working when we switched to SKY Fibre optic broadband from regular SKY broadband I have spoken to Vodafone and SKY for many many hours but still no signal. I'm tempted to ditch both SKY and Vodafone and start fresh with BT!!, this would be such a shame as been with both companies for over 15 years now I have no idea what I need to do to fix this, we have tried Port Forwarding but still no signal. Please help, I am in a mobile blackspot and its driving me cand the family mad.

     Although not specifically about Sky Fibre, this (although a bit technical) is an interesting read (in particular the post at 21-Oct-14 10:41:23 advising to de-register the SS via the VF website, wait 30 mins then re-register the SS using a different postcode and if no luck contact VF and ask them to reset the SS from their end). For what it's worth, the Three Home Signal Box works fine over Sky Fibre without any port forwarding or any nonsense - just plug and go - worth knowing if you should decide to switch mobile providers!

  • Bt hub 4 Flashing Orange

    Hi guys, I've just moved to London and this is my first line and my first broadband contract, so I really need your help.
    My instalation date was 8th september and since that my Bt hub is flashing orange. I've done all those tests I could find online but nothing happened. I also called BT and they said it was an exchange problem.
    The hub worked in a very slow way for 2 hours and stoped again.
    How long it usually takes to fix?
    How long do I have to wait to do something else?
    Is it normal for the first days?
    Is there something that I can do to fix it?
    Please help.
    Many thanks.
    Solved!
    Go to Solution.

    any exchange problems shown  http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/150​36
    http://community.plus.net/exchange-information/
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Moving from Sky Fibre to BT Infinity

    If I switch from Sky fibre to BT Infinity will I need to have an engineer visit or will it work like with normal broadband, just get a router and plug it in on activation date?

    john46 - would that it were as simple as you say (I agree it should be).
    I ordered a migration from a Plusnet Fibre trial to Infinity2 on 10 June - as from 27 June I have had working BT services BUT neither the 2 engineers who have been to my house nor the half-dozen BT call centre staff to whom I have spoken, nor anyone at the Correspondence Centre, nor the mods on this forum have been able to get the broadband activation completed - I am being expected to wait until 10 July!
    Needless to say, despite Plusnet acknowledging the transfer, they are still billing me for both telephone and broadband as if nothing has happened.
    I will be escalating my complaint tomorrow with Ofcom and my MP.

  • Apple TV library & mirroring problems with Sky fibre BB

    Just moved broadband supplier to sky fibre. If we hard wire the apple TV we can see the library but cannot mirror. If we connect the apple TV wirelessly we can mirror but cannot see the library. Can you help please - as very fed-up now?

    Solved now. After 10 days we could switch the router off and back on (the usual answer!) once we did this it all worked fine!

  • Migrating away from Infinity to Sky fibre unlimite...

    Hello all,
    BT Infinity has been pretty decent this past year, but with the price rises due in Jan, I'm strongly considering cancelling my service and moving to Sky for their Sky fibre package. I know all the fibre is managed by BT anyway, so there wont be any difference in service, and it's really more of a cost issue than a service issue. We will also be getting the HD TV package and phone bundle, and it all works out at a much better price than we are currently paying for each service separately.
    Does anyone know exactly how the migration process from one FTTC ISP to another works? Is it a similar process to ADSL migrations, in which you're given a MAC code and a time period for cancellation? Or is it much more complicated to migrate on a fibre connection without a loss of service for a long period of time?
    Any tips would be much appreciated.

    you will only benefit from infinity2 if your infinity1 connection can max out the speeds, if you cannot get the max infinity1 speeds then that is the max your line can do, going to infinity2 will not make it faster as you have already reached the max your line can do

  • BT Fibre. TalkTalk Fibre, Sky Fibre...

    At the moment I'm with BT Infinity I am getting a constant speed of 74Mb/s and 18Mb/s. Me and my friend were saying if you went to TalkTalk Fibre, Sky Fibre or Plusnet Fibre you would get exactly the same speed because its using BT's lines, is this right?

    I could be wrong but I don't think it can be guaranteed you would get the same because I believe they us different kit at the exchange which may have an effect on your speed.

  • Switching from BT Infinity 2 Unlimited. Worth it? Is Sky Fibre Pro still available?

    Hi all I'm currently on BT Infinity 2 Ulimited, but I've become less than satisfied with the speed on my line. I know the line is capable of around 60MB/s as that is what the tests were indicating when the engineer was round to install the service. However it has slowly deteriorated over time and now sits at just over 40MB/s. BT are beyond useless and will not accept that this is an issue, let alone try and fix it. Has anybody recently switched from BT Infinity to Sky Fibre? How is the upgrade process? And has this generally improved or worsened your speeds? Lastly, I can't for the life of me find this Sky Fibre Pro (up to 80MB/s) service on the Sky website anyway. Google results seem to take me to 404 pages. Is Pro still available, and if so where do I order it? If all Sky offer is an "up to" 38MB/s service, then I won't be switching. I have no desire to make my speeds worse still. Thanks a lot.Ryan

    
    First thing to remember is that Sky Fibre will still use the same cabinets and cables to get to your house, so changing provider will not necessarily make any difference, although the physical moving of the cables may make things better, but may also make things worse.
    Deterioration is an unfortunate side effect of more and more people using fibre and the crosstalk between cables. 
    Sky Fibre Pro is still available but you can't sign up online, only by calling Sky.

  • Xbmc issues using sky fibre?

    I was on sky normal broadband and used the xbmc via box and pc but found watching some items at 1020p would cause issues, buffering.I moved to sky fibre and now find the films stream ok, but when i use the kodi to watch 3D films or other content these will now not load, but before was fine.Is fibre got any security issues with these sites or links.

    It's very dependent on what time of the day you access the content because of the sites the host the material, the early evening to 10pm is the worst for buffering issues, even for those using hybrid fibre. Do ensure you are using the latest release of kodi, which is 14.2 and try the genesis addon, as that's rather a good addon and offers lots of sources for streaming to kodi. You can also tweak the buffers by adding settings to advancedsettings.xml, instructions for doing so can be found by sesrching on Google.

  • Black hub question

    i already have 1 black hub,i have a desktop connected by wire,and 2 x boxes with cables all over,sometimes trailing downstairs if my son brings his x box down,a friend is selling a black hub,can i have 2 hubs connected,1 upstairs and 1 down.

    Yes you can
    But not using the phone lines.
    You would need to run an ethernet cable between them - to connect them.
    And here's how - http://www.jarviser.co.uk/jarviser/repeaterhubswired.html
    -+-No longer a forum member-+-

  • Disgusted with SKY FIBRE!

    I have been told because my stats are 40/10 I cannot revert back to sky broadband unlimted this I thought about doing as the up and download speed on sky fibre after being brill for a month or so is now sooooo slow I cannot even use the on demand service from sky, sent them all my stats and download speed test etc told them its not a virus or operating system fault as I get the same poor rubbish service to my sky box also. It is beyond me that its my fault it really is.

    please ignore my question, as soon as i posted it i found other threads providing the answer.
    Cheers, Neil

  • Transfer From Sky Fibre To BT Infinity

    I have been with Sky Fibre on their LLU for over one year now. I tried to transfer to plus net fibre, but was told it cannot be done at the moment. The only way was to go without fibre for two weeks, and transfer over the line then fibre one at a time.
    Would love to come to BT, but would I have the same difficulty ?
    A am not willing to change number either.
    John

    I transferred from very poor sky fibre connection to Bt. infinity 2 on 8 April and so glad I did the service from Bt. has been spot on and the connection has been brilliant kept same number estimated speeds 53 down 15 up getting 61 down and 18 up and really pleased with call package and features and just signed up for free Bt. sports on my sky hd box overall experience has been brilliant and transfer from sky only took 2 weeks with a few small problems that were quickly sorted and I got £50 sainsburys gift card and the package £20 for 3 months, I am now a very happy chappie !!

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