Black ink 2/3s full... printhead replaced... black still doesn't work

I've been struggling with this problem for months... I replaced the ink cartridges, replaced the printhead. black was working somewhat, but when I replaced the color cartridges, black went away again.
HELP!

Hi @mtbmike1,
Welcome to the HP Forums!
I noticed that you cannot print black with your HP Officejet 6500a plus e710n printer. I am happy to look into this issue for you!
I would recommend, to please take a look through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in.... If the guide does not help, see this post, Re: Black not printing, by @Ciara_B.
Otherwise, if neither options resolve your issue, then the printer needs to be serviced. To do so, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Black ink 2/3s full... printhead replaced... black still doesn't work

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