Black ink cartridge not working after replacing

I replaced the black ink cartridge on my HP Photosmart 6510 because the print was getting faded.  Now the black will not print.  I used an original HP replacement cartridge and inserted it according to specifications.  I ran a test page and all colors printed except the black so I ran a printhead clean to no avail.  I wet a paper towel and touched it to the ink and it is not dried up.  Help!

It is definitely a hardware problem then.  Try the steps in the document below.  If that doesn't work, you will need to contact tech support.  If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
Black Ink is Missing on Printouts
HP Technical Support Case Call Form

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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    If your problem is solved please click the "Accept as Solution" button ------------V
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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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