Black ink cartridge problem

I recently changed all of the color and black ink cartridges on my HP Officejet 4620 All In One Printer.  I cannot get the black ink to print even though I used two different brand new HP cartridges.  I followed the trouble shooting guide as to checking contacts are clean, turning off the printer, etc., etc. with no luck.  When I do a test page, all colors are printing fine but no black ink.  Any advice?

Hi @Meme1946 
We are here to help. I understand you have done all the necessary troubleshooting, up to and including trying new cartridges, and the issue remains. Please call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. 
Even if your printer is out of warranty, please call so we can help, thanks.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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