Black ink has leaked all over my printer.

The black ink cartridge has leaked all over my printer. There is GOBS of ink everywhere all over the sponge. A complete mess.  I took it in to be serviced but was told it was impossible.I have only used HP ink catridges and never expected this to happen. I changed the cartridge two weeks ago. I read the thread but too much ink to clean. I am so upset since I need this to work. Now I have to buy a new one.Very disappointed in the product!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello there @niraknikos ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions
Regards,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    Hi @kandas1,
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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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    Is your printer still in warranty? You can check with HP's warranty tool here.  Are you located in the US?
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
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