Black ink 'incompatible with printer'

I brought a new laptop from PC World 4 days ago and with it came a printer (included in the laptop price).
I started to set it up today, but after I turned it on and it asked me to put in the inks, I did it in the way it showed me on the piece of paper that accompanied the printer using the inks that were provided in the box, although it showed that the black ink cartridge was incompatible with the printer. I tried taking them out and putting them back in again and the 'turn it on and off again' theory but in the end it didn't work so I'm currently only using the colored ink. Any ideas as to what I can do next?

Hi , Welcome to the HP Community!I hope you have a pleasant experience here. I'd like to help you with the incompatible black cartridge error you are getting on your HP ENVY 4507 e-All-in-One printer. If you look at the label on the cartridge itself, does it say SETUP? The printer should come with a complete setup of setup cartridges and those have to be used to initialize the printer. If it does say setup on the label, then I would recommend following the steps in this document:A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP ENVY 4500 and HP Deskjet Ink Advantage 3540 Printers If the issue persists, I'd recommend contacting our HP phone support:Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number Hope this helps!Thanks for posting.

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HP Photosmart Printer 6510 - Black ink will not print

I have an issue with my printer in that my black ink has stopped printing. Over the last few days I have read through the information on the HP trouble shooting site and this site and my isses is still not sorted. To date I have tried the following:1. New cartridge (both were genuine HP cartridges)2. Cleaned the print heads3. Removed the cartridge and cleaned all the contact points4. The ink levels are showing as full.... I am not sure what to try next, cany suggestions welcome! ThanksRachel

Hi , I see by your post that you aren't able to print in black. I will certainly do my best to help you. I have provided some documents for troubleshooting this issue, some of the steps you may have done already. Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C... If the issue persists, then do a power reset. An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing. Disregard the title. If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

HP Officejet 4620 - Black ink will not print.

I have read through the blogs on this and it looks like others have run into the same problem that I am having. It says that my warranty was up in Sept. 2013. So, I'm not sure where to go from here. I was hoping that someone from HP might be able to help me? I have replaced the black ink cartridge with an authentic HP cartridge and ran all of the diagnostics. I really like this printer so, I hope there is a solution to this problem. Any suggestions would be great. Thank you!
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atrabellows wrote:
Hi, Coats! Tried again this morning and am still getting blank pages. I am so bummed! Any either ideas? Thanks!
Hi atrabellows, I'm going to private msg you on this. Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Alignment failure and Black ink does not print

Aligning failure message.
Black ink does not print.
I selected clean print head-more than once.
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Hi @privat_
I'd like to help you be able to print again. I understand your colored cartridges are working, but the black ink is not. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On...
If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
PaganC wrote:
flushing it worked, Yeah!!!!!!! thanks for your help.
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead! If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
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Sunshyn2005 - I work on behalf of HP

Larger black ink cartridge with pentagon 564, where to buy

Where can I buy replacement for larger 564 black ink cartridge with pentagon mark?

If you enter your printer details into the link below, you should be able to easily find what you're after:
https://h30042.www3.hp.com/SureSupply/
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6520 black ink won't print

I have changed over to new Laptop and am runnign WIN 8.1. Installed 6520 Photosmart which was working perfectly on XP before change over. Updated with new drivers- installed-uninstalled and installed printer upgrade from HP website. The Black ink won't print. I have cleaned printhead...many times.... but the black still won't print. Have replaced cartridge- naturally use HP products. Still won't work..... do I need to replace printhead??
Running AVG virus.
Appreciate some further help.

Hi Folks,
@Perth-Aussi-
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
@Grun- Please use the same troubleshooting document as mentioned above. If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Please let me know the results, I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Office jet pro 8600 how to default to black ink only when printing from my ipad

Is there a way to set an option to print black ink only when printing from my Ipad 2?
When I use the print icon the only option that shows is double page. I would like to be able to print black only.
I can set that option when printing from my pc....
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Hi,
Airprint does not support Black ink only printing, however the HP ePrint app allow it.
Be aware that the option is only available for documents (e.g Office files, PDFs, Web pages and emails) but not for Photo files.
You may find the steps to get and use the app in the document below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01616126&cc=us&dlc=en&lc=en&product=4323659&tmp...
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Office Jet Pro 8500 Black ink will not print

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Hi mariajw,
Thank you for your reply!
What I would recommend to do at this time is to please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best regards!
RnRMusicMan
I work on behalf of HP
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How do i print from internet in black ink only with my mac osx 10.5 using hp 6510 all in one

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With pleasure!
Great to know it worked for you
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Why would a new 564 black ink cartridge not print?

New black ink cartrige. Installed like usual. Won't print. Always worked before. Any thoughts?

Good day to you @holb , welcome to the forums
I read about the black ink not printing for you.
If you would like to let me know which printer model you're working with and the OS you're running on your computer, I will certainly look into the troubleshooting guides for you.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How Do I Find My Model Number?
Thank you
R a i n b o w 7000I work on behalf of HP
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Black ink is not printing but the printer states that the black ink cartridge is full

Hi.
I was printing something and the printer was working fine after i changed the black ink cartridge. After a few minutes, i continued to print and the ink was extremely light (almost unseeable unless it was held up to a light) for some words and non-existing for others. I tried cleaning the printerhead and the ink cartridge as well as resetting the ink cartridge but that did not help. I tried using anther black ink catridge but that didn't help. The printer does not state that the cartridge is damage or low in ink. When i printed the quality status, it stated that ink levels were good but showed the box for the black in to be completely empty. I tried to use the clean cartridge and align cartridge functions in tools but that did not help. Rather, when i performed the aligned cartridge, it stated that the alighment failed. I'm not sure what I should do to fix this problem? Any suggestions?

@BabyBluePanda, welcome to the community!
I read about the black ink troubles you've been having with your Photosmart 7525, and I'd like to help.
I absolutely understand you've tried the majority of troubleshooting for this issue however, please take a look at this guide I have linked you to below and ensure you've tried all of the steps.
Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series
If the black ink is still not printing, a faulty cartridge or printhead could be to blame. If that seems to be the case, please give us a call.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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Black ink smears on printing

I have an HP Officejet J6450 that uses 74 & 75 ink cartridges. I purchased it in March of 2009.
I began to get black ink smears on anything I printed so, I followed all of the suggestions regarding cleaning....
I put in a new black cartridge but the problem continued to the point that I was ready to throw the printer away. Eventually, as I was trying to load paper last night, it kept rejecting the paper, indicating that it was the wrong size or type. Finally a piece of paper jammed in the printer. As I was removing the paper jam, I saw a small caterpillar size brush in the paper jam. When I removed the paper, the brush came with it. The small brush had a sticky side to it and it was covered with black ink. I have to presume that this is the brush that cleans the ink cartridge head. It was smearing all of my printing until it dislodged. I have no idea where it goes nor do I want to put it back in place only for it to dislodge again.
Now, the printer works fine but I don't have a brush in place to clean the ink cartridges. A disappointed user. My next printer will probably be another brand and another set of ink cartridges......

Ironically the small brush is one that is designed to wipe fibers (paper fibers, pet hair, etc.) from the carriage to prevent ink smearing. Removing the brush will not have any adverse effects for normal printing. It at some point in the future the ink smearing returns you can manually clean the bottom of the carriage and print cartridges as shown here.
Bob Headrick, HP Expert
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Black ink cartridge in printer won't print the black data on paper

Product Name and Number: HP Photosmart 5514 e-All-in-One Printer - B111h
Operating System Installed: Windows 7 64-bit
Error Message: None
Any Changes Made To Your System Before The Issue Occurred: None
I went to copy data on my printer and noticed that the blank ink was fainting. Changed black cartridge
and now unable to print anything that has black coloring. Changed to a new black ink cartridge and
still unable to copy or print anything involving blank coloring. Did all the prompts on the troubleshooting
with no such luck.
Is there another trick that can be done? Would appreciate the help.
Thank you
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Hello Alex,
You could try the following troubleshooting link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02914910&tmp_task=solveCategory&cc=us&dlc=en&ju...
In particular, solution 6 may be helpful in your situation - print a print quality diagnostic / check that the supplies are correctly vented / printhead cleaning.
Hope that this helps.
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Photosmart C6180 All-In-One...Black Ink will not print...the page is almost blank

The Printer seems to work correctly, but the page is almost blank. The only exceptions are a few faint characters, and sometimes a light line down the side of the page. Can you please help? The printer has not had much mileage.
Thanks,
Ross

I ran all those tests and did all the upplugging, turning off, etc. Do not think is a software / connection problem. Somehow I think the issue is in the black print head. All ink levels are very good. In the past, I have been running the printer with the print settings in the software at ... print in Greyscale / Black Only. Though the old black cartridge showed plenty of ink, I put in a new black cartridge and that is not the problem.
Even when I put a paper on the glass to copy and use the black copy button, it prints very faintly...almost not even there. Yet when I copy by pushing the Color Copy button on the printer and use a color original, colors seem to show up better.
I have used the tool, clean print heads, several times. There is a lot of ink in the squares, but it is all color. My gut is somehow the black print head is still plugged, or something like that. Though it says to use the "clean print heads" sparingly because it uses up ink, I saw in the self help to do this 3 times or more.
What can I do to get the black print head to print? I appreciate your comments. My wife is ready to toss it and move on.
Hope you have a good weekend.
Thanks,
Ross

Black ink leaked in printer

the black ink cartridge has leaked to the right of the cartridges down into the printer. It has not gotten on any documents but the black will not print on any document. I have cleaned the heads twice per instructions and have replaced the old cartridge but still will not print black. Why does the black cartridge have a screen over the ink part and the other colors do not. The printer is just 2 years old.

I am glad thing were resolved. For others with issues with black not printing the post here has links to a troubleshooting document for the Officejet 4620. If the steps there do not resolve the issue please contact HP Support, even if the printer is no longer under warranty. If the above does not give satisfactory results then please post back here. While buying a new printer can resolve the issue a less expensive alternative likely will be to contact HP.

Black ink 'incompatible with printer'

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