Black ink not printing but not empty

My HP ENVY 5530 all in one printer is not printing black. I have checked the in level and it is 2/3rd's full. When I print a page, the color comes out but not the black. I have cleaned the printhead multiple times and when it prints the test page, all the colors come out but no black. The printer is plugged directly into a wall outlet. I am very frustrated since this is a relatively new printer with both original ink cartridges.

Hello, Since you have tried performing the Clean Printhead multiple times and the issue still exists, it seems to be an issue with the printing module/ printhead. You might try with a new Black Cartridge and check if the issue could be resolved.Else, its time to get the printer replaced / serviced. Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

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