Black ink not printing in 3545 e-All-in-One Printer

Hi,
Black does not print. Colour/image prints fine.
Eg. In a word document, the images (if any) print fine, but the text does not. If there is only text, the printed sheet is blank.
Model - HP Deskjet Ink Advantage 3545 e-All-in-One Printer
Serial Number: [edited Serial Number by Moderator]
OS - Windows 7 Professional 32-bit
Please let me know what I can do to correct this error.
Best Wishes,
Kartik

Hi @kkunchi ,
Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number. From our Rules of Participation:
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Black ink not printing hp 3520

I am also having trouble with the black ink not printing. I have tried everything that was recommended with no results. When I replaced my cartridges I used genuine HP ink. I see a trend here! VERY FRUSTRATING!!!!!

I recently had this problem where my black ink jet stopped working after I installed a new cartridge. The printer was just a couple of months outside the warranty period,so I was stuck. I went online and found HP instructions. Following the different troubleshooting suggestions, I took out the cartridge and installed another new one. The problem was still there. After following every other advice given (such as aligning, cleaning cartridge heads, etc.) and using up all of the ink in my brand new expensive color cartridges, the only solution HP could give me was get it serviced ($90 just for someone to look at it!) or buy a new one (what a waste!).
So, I tried my own solution, which is as follows: (1) completely remove the sticker from the vented side of the cartridge; (2) run the point of a safety pin through the vent (the whole trail); (3) wipe the circle where the ink comes out with a wet paper towel until it cleans to almost white; (4) over a paper towel, blow forcefully into the hole near the middle and then squeeze the sides of the ink jet until the ink squirts out (be careful as the ink may project out quickly and will stain clothes, carpet, etc.); (5) when the circle is completely saturated, re-install the ink cartridge; (6) using the copier function, print a copy of a document that is just black and white; (7) repeat about 2 to 3 times until the copies come out perfectly.
This resolved my problem; unfortunately, it was after I followed all the nonsense steps HP puts out that used up all my other cartridges. Hope I can save someone the trouble.

HP Officejet 4630 e-All-in-One Printer Black Ink not Working

My HP Officejet 4630 e-All-in-One does not print black ink but the color ink is working perfectly fine even though the ink status shows that there is black ink left. After I've changed a new black ink cartridge, it will start to work again but after one day it stop printing black ink again. I've only printed a page the previous day and the ink status shows that there's black ink left in it (close to full). I've tried the methods stated here (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03882718&cc=sg&dlc=en&lc=en&product=5305051) but the black ink still doesn't work. So how can I solve this problem??

Hello @3oshua,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Officejet 4630, you are unable to print in black ink, even after replacing the cartridges.
I see you have exhausted the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
HevnLgh
I work on behalf of HP
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Deskjet 3520 All-in-One: Black Ink NOT printing....

I am highly irritated right now. My printer is 3 weeks out of warranty. I just spent $60+ in new ink cartridges today. The color cartridges are working fine, but the black ink does not work. The printer acts like it's printing, but nothing shows up on the paper. I see multiple people with this problem on this forum and other forums. I called tech support....went through an hour of "troubleshooting", then got disconnected. Called back and waited 45 minutes for another representative to tell me that he would sell me another printer for $100+ including some start-up ink cartridges that won't last me very long. I JUST bought $60 in ink cartridges TODAY. I have tried to take the printhead off with no luck. I can't get the printer apart in order to take the printhead off. I was going to attempt to clean it myself, but it's impossible to take the thing apart.
I am EXTREMELY dissatisfied with hp's customer service and feel that they should back up their product when it stops working only 3 weeks after the warranty expires. I would love if someone could tell me how I can fix this problem, since the printer is in basically new condition and has brand new ink.
It's unfortunate that these products aren't made to last longer than a year. I will not buy another hp product.
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Hi MarenB,
Please click on the link that I have provided for the ink related issue's. If this link is not successful, please let me know and we will attempt some other steps to get the issue resolved. http://goo.gl/Gf8orO
Thank you
Greenmarlock, Please use the following link for your Laserjet printer. http://goo.gl/eAVW02
If this link does not resolve your issue, please let me know and I will be more than happy to attempt to find a resolution for you as well.
Thank you both so much
Waterboy71
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet 6500 E709n printer - black ink not printing

I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
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I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
Thank you

Officejet 4622, new printer today. black does not seem to work at all but all the colors do.

I print a test page through diagnostic tool and black square is blank. I cannot tell if the alignment prints properly as I have no example of what it should look like to ensure it is correct since the alignment fails to detect the alignment page. Scans work fine. I tried cleaning the print heads and still don't seem to get black to work correctly. This is a new printer purchased today 9.30.2012.

just in case anyone else encounters this problem, heres whats really going on and heres how to fix this annoying issue. its relatively easy to do and more efficient than wasting money on a new printer or having it repaired like most people end up doing.
whats going on? the ink has clogged the printing heads and has solidified shut. the "clean print heads" feature the printer came with does not have the ability to fix this. that feature is to clean up dirty heads, not clogged heads. why hp decided to make this model without a simple to remove cradle is beyond me, but fortunately the cradle DOES come out and can be cleaned with hot water.
theres a few items you will need to make this happen the easy way or you could just break out the tree limb loppers, like i did, and vent your frustrations.
what you will need: a pair of needle nosed pliers, a T9 torx screwdriver head ( auto parts stores sell them for a couple bucks), some paper towels and an area to work (its easiest to do this in a corner of a room, on a small table or the floor). keep in mind you are dealing with ink, so change out of your good clothes just in case and also grab a paper plate or a few sheets of printing paper to set the ink cartridges on as you work.
1) ok. lets get started. !!!FIRST UNPLUG THE PRINTER RIGHT NOW, SO YOU DONT ACCIDENTALLY DIE BY ELECTROCUTION!!! i forgot and when i began unscrewing the first 6 screws, the chime kept going off and im like **bleep**? i was impressed by the safety measures hp took while engineering this model.
2) the printer is now unplugged and then go to your corner work area and place the printer so there is a wall or barrier on its left and also a wall or barrier behind it. do this while facing it as if you were about to use it.
3) now, what you have to do is open the printer like you are going to change the ink and on the right side there is a plastic guide that prevents the top from opening all the way. look on the side and you will notice it could pop off with your fingers. pop it off and open it all the way open so you could get at the screws the lid would have prevented you from accessing.
4) lean the scanner portion and top portion against the back wall.
5) all screws you will be removing are size T9H torx screws. there are ten total. there are 2 black screws in the front top and then 4 black screws in the back top. remove them and put them on your paper plate.
6) next is 1 short silver colored screw located under the control panel, use your finger and feel around beneath the * button. unscrew it, put it on the paper plate.
7) next you are going to remove the face/control panel to get at the last 3 screws so locate the little illustrations on the top of the printer, there are 2 on the bottom left and 5 on the bottom right (1 and 2 on the left explain paper jam removals and then 1-5 on the right explain changing ink cartridges). then about half an inch south of the number 5 illustration, on the lip, is a plastic bracket. six inches to the left is another one then 6 more inches to the left, under the illustration number 2 (paper jam removal) is a third bracket. undo them using your fingernails. and just flip it up like car hood and then lay it down on the main top portion of the printer, minding the flat wire which is connected into the circuit board of the control panel (if the flat wire popped out because you got too rowdy on it, then simply insert it back in when you reassemble).
8) next, unscrew the 3 longer silver screws which are located under the panel you just popped off. there is 1 on the left and 2 on the rightish side. toss em on the paper plate.
9) now that all the screws are removed, take the face panel and partially pop it back together.
10) then take the whole top ( the part with the little illustrations and lift it like a car hood, ONLY THIS TIME OPEN IT TO THE LEFT and balance it on the edge of the printer, leaning it towards the wall or barrier on your left. BE CAREFUL NOT TO YANK ON THE FRUIT STRIPE COLORED WIRES ON THE LEFT AND ALSO THE BLACK FLAT WIRE THAT CONNECTS THE SCANNING PORTION TO THE MAIN PORTION OF THE PRINTER.
11) next grab the needle nose pliers and remove the 2 silver colored tension springs located behind the printer cartridges. pay attention where they were attached so you remember where they go during assembly. take a pic with your phone if you have to or simply re-figure it out like i did. toss em on the paper plate.
12) then disconnect the 2 large flat wires and 1 small flatwire attached to the back of the ink carriage. take a picture or remember like i did. i imagine bad things may occur if you reverse them on re-assembly. grab the phone and take a quik pic to be sure.
13) now remove the ink carriage, cartridges and all, by lifting the front first. be careful of the little transparent ribbon in there that moves the carriage left to right and vice versa. you dont want to damage that little guy. now take the carriage to your paper plate. dont drip any ink or accidentally get it on your fingers without knowing or you will make a mess.
14) remove the ink cartridges and set them on the paper plate, ink side up to avoid a mess, these things sometimes drip. set the plate off to the side. its time to clean the print heads.
15) then go to the sink, with the empty ink carriage and turn the water on hot and then just let the empty ink carriage sit there with the water mainly going through the screen of the clogged color (inspect and make sure there isnt a little rubber gasket surrounding the little screen if there is dont lose it. i didnt look too closely and i dont think hp has them but i know some other printers do). it wont stain the sink but wash down any ink as it comes out to be sure. also notice there is a small circuit board attached to it. dont bang it up but getting it wet doesnt matter.
16) keep doing this until the water runs clear.
17) then use your finger and rub the screen gently with your finger and then rinse it, washing away the ink until the water runs clear. continue this until there is no more ink and the screens are clean. do it to all the colors just for good measures. the problem color that wouldnt print, you will notice takes longer to clean than the other colors.
18) now look on the bottom side of the carriage. those wierd looking things are the heads. rinse them with hot water and wipe them with paper towels. then flip it over and blast the screen side again. also in between the screenside and the heads (on the side of the carriage) is an opening that is also probably gunked up. blast it with water too. then flip it over and wipe the heads again. repeat this step until nothing wipes away or until you are sick and tired.
19) shake off then use paper towels to dry the entire unit. make sure the unit is dry. especially inside the female plugs. blow in it or break out the hair dryer and gently dry it. dont sit there and melt it though with the blow dryer. but the sooner it dries the less likely your ink cartridges sitting on the paper plate will dry out. the ink wont dry out fast just dont take a nap or go out on a date until you are reassembled with the ink portion.
20) now you have completed the cleaning of the heads and probably wont need to do this again for the length of time it was since you bought the printer. and just like a roadtrip you used a map to navigate, you will use these instructions in reverse for re-assembly. but keep in mind when re-inserting the 3 flatwires you disconnected from the back of the ink carriage, make sure you have the little metal contact points on the flatwires (male side) inserted so they touch the little metal contact points on the carriage plugs (female side). ALSO BE EXTRA CAREFUL NOT TO DAMAGE THE BLACK FLATWIRE CONNECTING THE SCANNER PORTION TO THE MAIN PRINTER PORTION. THERE IS A LITTLE GROOVE IN THE PLASTIC WHERE IT CAN BE SEATED TO GUARANTEE NO CRIMPAGE. USE IT. also make sure the 2 hinges of the scanner portion/lid are seated properly before fastening the the top with the 6 black screws.
now re-assemble the printer and reinstall the ink cartridges. and then plug in the unit, and turn it on. if you get any notifications on the control panel saying the carriage wont move, then open the hood and take out the ink cartridges, push around and make sure the carriage is seated properly and that the tensioner springs are in place properly. repeat if neccesary until notifications go away or just do a test print and disregard the notification if you messed with it already a few times. thats what happened to me and the notification went away on its own. once its online, open the hp utilities and press the "clean the heads" button. do it 2x in a row and you will be back in style, with extremely rich and bold colors and yes, raven black print.
p.s.
you can always take your aggressions out with the tree limb loppers or the tin snips like i did and snip out the center plastic that prevents you from taking the carriage directly out. this eliminates disassembly and re-assembly entirely. just make sure you DO NOT CUT THE TRANSPARENT RIBBON THAT MOVES THE CARRIAGE BACK AND FORTH. this way the next time it happens it only takes you 10 minutes before you are up and printing.
enjoy! - Porf

Black ink not printing but not empty

My HP ENVY 5530 all in one printer is not printing black. I have checked the in level and it is 2/3rd's full. When I print a page, the color comes out but not the black. I have cleaned the printhead multiple times and when it prints the test page, all the colors come out but no black. The printer is plugged directly into a wall outlet. I am very frustrated since this is a relatively new printer with both original ink cartridges.

Hello, Since you have tried performing the Clean Printhead multiple times and the issue still exists, it seems to be an issue with the printing module/ printhead. You might try with a new Black Cartridge and check if the issue could be resolved.Else, its time to get the printer replaced / serviced. Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Black ink not printing

My HP deskjet which is 2 months out of warranty, which i have recently bought new HP cartridges for, now won't print black (other colors are all fine).
If have spent hours and hours trying to fix this, following all the advice on this forum - believe me, I have tried cleaning the vent, cleaning the print head. The really frustrating thing I had just bought new ink for the machine $60 thrown away and now my printer won't print. I'm $60 out and I need to purchase a new machine very frustrating and this machine is used very little only occasionally to print a few checks and a few emails.
I promise you this HP won't be my next choice.
Tammy
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The post here suggests calling HP Support even if your printer is out of warranty if the standard troublehsooting steps do not resolve black not printing on your Deskjet 3520.
If you are in the US or Canada call 1-800-HPINVENt, elsewhere see the contact information here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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5520 Windows7 - Black ink not printing AGAIN!

This is the 2nd HP home printer that this has happened too. It works fine until the ink gets low. Buy new ink. All colors and black. Black does not print. VERY FRUSTRATED because I am trying to print off info for my daughters college applications, etc. The first printer that I had did this very same thing. DIfferent model. I finally spoke with someone on the phone and then sent this one as a replacement. I have tried all the online trouble shooting steps with no results. I can't beleive these printers do this. Must be some type of mfg defect after they print for a while. I would really appreciate an HP person to call me on my cell: [Edited for Personal Information] so I can get this going. I can't buy another printer at this time. Of course it is just out of warrenty. Assistance is needed please. Thank you for your help and I can only help I get the type of service I received last time this happened. That is what kept me with HP.

There a few things to check. I would suggest going through the troubleshooting steps in the document here, be sure to check the vents as shown in solution three..
What country are you located in?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

New cartridge of Black ink not printing and new cartridges of colored inks very light

Just installed all new cartridges and ran an alignment page. The colors are very light and no black ink printed at all. Before installing the new ink the printer would not actually print anything even though the status showed the document as "printing". The color ink lights had been blinking so I changed all three of them, still could not get the printer to print anything. I unplugged the printer and my computer and after booting everything back up a Word document would only produce a blank page so I thought the black ink needed to be replaced as well. After installing everything I ran the alignment page which shows very light colors and no black. What should I do next? The cartidges are authentic HP 920 XL Black, 920 Cyan, 920 Magenta, and 920 Yellow bought in a Combo-pack from Staples.

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 6000 printer. Do the steps in order. Before considering Solution 8 - Replace the Printhead you might try soaking the printhead as described in the post here.

Black ink not printing - printhead correctly prints in another printer

Black not printing. (All HP inks) Replaced head - black still not printing. Tested head in another HPprinter - works fine. Please answer - Is there software, wiring, physical issue with the black only? (Tried rebooting printer and cleaning already)

Hi , I understand that you are having issues with the black not printing, you have replaced the printhead in another printer and it prints fine. I would like to help you.
I am assuming that you used the same cartridges in the printhead when trying them in another printer, let me know if you didn't please. Since the new printhead works in another unit, it looks like it would be a hardware issue with the printer and it would need to be serviced. I have provided all the documentation for resolving this issue, most likely all the steps were done previously. Documentation for resolving the black not printing: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium C309a... This document provides instructions for manually cleaning the cartridge contacts.'Ink Cartridge Problem - The Following Ink Cartridge(s) Appear to Be Missing or Damaged' Message Dis... Here is a document for manually cleaning the printhead.'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer... Please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Black ink not printing on my hp photosmart 6510 printer

I have a HPphotosmart 6510 printer that all of a sudden doesn't print in black ink anmore. I have done everything that I read to do. Even replaced black ink a couple times. I don't want to replace my printer its not that old and I reall like it.

Hi @Barbiegirl17 and welcome to the HP Forums!
I'm sorry to hear you've had issues printing black with your Photosmart 6510 printer, but I will absolutely do my best to lend a helping hand
I will suggest that you try the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document first. If that doesn't resolve the issue can you please let me know whether it's in or out of warranty and what country you reside in? Thanks!
Hope to hear back from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Black Ink Not Printing on HP Photosmart 5510e

I recently installed new black xl cartridge. Printed a few sheets fine and then black ink stopped printed. I went to HP Doctor and tried all of the suggested fixes and nothing worked. Can someone help me out.

Hi @Nancy03 & @kasmo,
Welcome to the HP Forums!
Assuming you both have a Photosmart 5510, you can both follow the same instructions
I'd recommend you start with the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in... document. If that doesn't work, please let me know what country you're in and whether the printer is in or out of warranty, thanks!
Hope to talk with you both soon
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Office jet 4620 - black ink not printing

Even though the ink level was at about 20% level, black ink was not printing. I cleaned the printer head but no resolution. I then bought a new HP cartridge at Staples and replaced the old one. Still not printing black. Other colors ok. Have gone through cleaning a few times
Any help? Thanks!
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Ok thanks for the feedback @allenf , glad to hear it
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Hp 3520 black ink not printing

Hi,
I just replaced a black ink in my 3520 printer and it's not printing black anymore. I've tried reainstalling software, resetting printer to factory defaults, checking ink vent and even upgrading firmware. Same behavior when printing from 2 laptops and printer itself (test pages).
Please help.

Hi Ciara,
So far they want to replace the printer with model with lower specs - ENVY 4500.One of the reasons I've chosen 3520 was because it comes with 3 individual colour cartidges. I try to limit waste and don't like an idea of throwing whole cartidge away only because one ink got depleted in a cartidge and 2 others are still good to go.
In particual I don't like "offical replacement policy" that allows HP replace a broken unit with other that has lower specs or is significantly different. At this point, I'm rather disappointed with HP SG Support. Still waiting for reply on other options though.

Black ink not printing in 3545 e-All-in-O​ne Printer

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Black ink not printing in 3545 e-All-in-One Printer