Black ink not showing up

For the past week or so whenever I print something, the black ink oesn;t show up. I have printed the print quality diagnostic and the black ink does not show up again. I have cleaned the printhead and aigned the printer numerous times, but nothing helps. I put new ink in yesterday and it seemed to work for a few hours, but today it has stopped working again. I don't know what to do and I need this thing fixed ASAP for my projects due for school. Thanks.

jassy wrote:
model B210a
@jassy
Try following the steps here..
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03956541
Failing that if the printer is out of warranty it might be worth soaking the printhead
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/New-black-cartridge-prints-partial...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Black ink not printing hp 3520

I am also having trouble with the black ink not printing. I have tried everything that was recommended with no results. When I replaced my cartridges I used genuine HP ink. I see a trend here! VERY FRUSTRATING!!!!!

I recently had this problem where my black ink jet stopped working after I installed a new cartridge. The printer was just a couple of months outside the warranty period,so I was stuck. I went online and found HP instructions. Following the different troubleshooting suggestions, I took out the cartridge and installed another new one. The problem was still there. After following every other advice given (such as aligning, cleaning cartridge heads, etc.) and using up all of the ink in my brand new expensive color cartridges, the only solution HP could give me was get it serviced ($90 just for someone to look at it!) or buy a new one (what a waste!).
So, I tried my own solution, which is as follows: (1) completely remove the sticker from the vented side of the cartridge; (2) run the point of a safety pin through the vent (the whole trail); (3) wipe the circle where the ink comes out with a wet paper towel until it cleans to almost white; (4) over a paper towel, blow forcefully into the hole near the middle and then squeeze the sides of the ink jet until the ink squirts out (be careful as the ink may project out quickly and will stain clothes, carpet, etc.); (5) when the circle is completely saturated, re-install the ink cartridge; (6) using the copier function, print a copy of a document that is just black and white; (7) repeat about 2 to 3 times until the copies come out perfectly.
This resolved my problem; unfortunately, it was after I followed all the nonsense steps HP puts out that used up all my other cartridges. Hope I can save someone the trouble.

HP Officejet 4630 e-All-in-One Printer Black Ink not Working

My HP Officejet 4630 e-All-in-One does not print black ink but the color ink is working perfectly fine even though the ink status shows that there is black ink left. After I've changed a new black ink cartridge, it will start to work again but after one day it stop printing black ink again. I've only printed a page the previous day and the ink status shows that there's black ink left in it (close to full). I've tried the methods stated here (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03882718&cc=sg&dlc=en&lc=en&product=5305051) but the black ink still doesn't work. So how can I solve this problem??

Hello @3oshua,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Officejet 4630, you are unable to print in black ink, even after replacing the cartridges.
I see you have exhausted the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Deskjet 3520 All-in-One: Black Ink NOT printing....

I am highly irritated right now. My printer is 3 weeks out of warranty. I just spent $60+ in new ink cartridges today. The color cartridges are working fine, but the black ink does not work. The printer acts like it's printing, but nothing shows up on the paper. I see multiple people with this problem on this forum and other forums. I called tech support....went through an hour of "troubleshooting", then got disconnected. Called back and waited 45 minutes for another representative to tell me that he would sell me another printer for $100+ including some start-up ink cartridges that won't last me very long. I JUST bought $60 in ink cartridges TODAY. I have tried to take the printhead off with no luck. I can't get the printer apart in order to take the printhead off. I was going to attempt to clean it myself, but it's impossible to take the thing apart.
I am EXTREMELY dissatisfied with hp's customer service and feel that they should back up their product when it stops working only 3 weeks after the warranty expires. I would love if someone could tell me how I can fix this problem, since the printer is in basically new condition and has brand new ink.
It's unfortunate that these products aren't made to last longer than a year. I will not buy another hp product.
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Hi MarenB,
Please click on the link that I have provided for the ink related issue's. If this link is not successful, please let me know and we will attempt some other steps to get the issue resolved. http://goo.gl/Gf8orO
Thank you
Greenmarlock, Please use the following link for your Laserjet printer. http://goo.gl/eAVW02
If this link does not resolve your issue, please let me know and I will be more than happy to attempt to find a resolution for you as well.
Thank you both so much
Waterboy71
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

New cartridge of Black ink not printing and new cartridges of colored inks very light

Just installed all new cartridges and ran an alignment page. The colors are very light and no black ink printed at all. Before installing the new ink the printer would not actually print anything even though the status showed the document as "printing". The color ink lights had been blinking so I changed all three of them, still could not get the printer to print anything. I unplugged the printer and my computer and after booting everything back up a Word document would only produce a blank page so I thought the black ink needed to be replaced as well. After installing everything I ran the alignment page which shows very light colors and no black. What should I do next? The cartidges are authentic HP 920 XL Black, 920 Cyan, 920 Magenta, and 920 Yellow bought in a Combo-pack from Staples.

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 6000 printer. Do the steps in order. Before considering Solution 8 - Replace the Printhead you might try soaking the printhead as described in the post here.

Black ink not printing in 3545 e-All-in-One Printer

Hi,
Black does not print. Colour/image prints fine.
Eg. In a word document, the images (if any) print fine, but the text does not. If there is only text, the printed sheet is blank.
Model - HP Deskjet Ink Advantage 3545 e-All-in-One Printer
Serial Number: [edited Serial Number by Moderator]
OS - Windows 7 Professional 32-bit
Please let me know what I can do to correct this error.
Best Wishes,
Kartik

Hi @kkunchi ,
Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number. From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

HP Officejet 6500 E709n printer - black ink not printing

I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
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I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
Thank you

Black ink not working

my hp photosmart premium c390g-m installed a few years ago has been working fine.
now will not print in black. new cartridge has been installed. cleaned printhead.
alignment fails.
do i need a new printer?

Hi dani-d,
Welcome to the HP Support Forums! I understand you have been using your HP Photosmart C309g for a few years with no problems, you recently changed the cartridges and now you are unable to print in black ink. You have cleaned the printhead but the alignment is failing. I would like you to try a few troubleshooting steps to try and resolve the alignment fail and print quality issues before I can make any suggestions regarding a new printer. Are you getting any other error messages on the C309g? Please complete the documents in order to try and resolve the issues you are experiencing:
1. 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer- This document has you clean the printhead and contacts to make sure no ink has dried up and clogged the nozzles.
2. An 'Alignment failed' Error Message Displays on the All-in-One- Next you will make sure the cartridges are properly installed and vented, and clean inside the printer.
3. Now you will start Troubleshooting Print Quality Issues, here you will make sure all of the print diagnostics are printing fine and there are no more issues.
Please let me know if this was helpful, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Office jet 4620 - black ink not printing

Even though the ink level was at about 20% level, black ink was not printing. I cleaned the printer head but no resolution. I then bought a new HP cartridge at Staples and replaced the old one. Still not printing black. Other colors ok. Have gone through cleaning a few times
Any help? Thanks!
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Ok thanks for the feedback @allenf , glad to hear it
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Only want to use Black ink, not color

I have used all pro 8500 with black ink only. other colors are empty . I dont want to print with color and only Black ink needed. black ink is full but still calling out needs ink fill

The Officejet 8500 has separate ink supplies and printheads. When printing (even in black only) the color portions of the printhead are waving around in the air and would dry out and clog if no color ink was available. For this printer you will need to replace the color ink to allow printing.
HP and other printer manufacturers have different printer technologies for different needs. For inkjet printers:
Some have printheads built into the ink cartridges. These printers can typically print with one or more of the colors completely empty, or even with color or black (but not both) cartridges removed. The Officejet 8040a is an example.
Other printers have separate ink supplies and replaceable printheads. An example would be the Officejet 8500 printer. The printhead in these printers can be replaced if they are damaged by running the printhead with colors out. Some of these printers will allow printing with a color out, other will not. If the printer is run without ink in one or more colors the printer may be damaged, but the user may be able to recover without having to send the printer for service.
Other printers have permanent printheads. To run these without some ink in all the colors would risk causing damage to the printhead due to clogs, air ingested in the printhead or burned out printhead firing resistors. The Officejet 6700 is an example of this type of printer. For printers with fixed printheads this could require service to get the printer to print properly again when the ink is finally replaced.
The document here describes how ink is used. While the document is written for HP Inkjet printers the same principles apply to inkjet printers from other manufacturers.
If you never print in color a laser printer would likely be a better choice. If you occasionally print color but mostly black an IPH printer like those in the first category above may be a good choice.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Black ink not working after my computer did an update (2 new cartridges put in)

Black ink stopped working suddenly. Tried 2 new cartridges and they did not work. Since the day before their was an automatic 'updates' on my computer I thought it was that, but making copies doesn't work either. I already cleaned the print heads with still not even a hint of black ink coming out.
Usually, when the ink gets low it will be light at first or streaky . . . not just none at all. Could the update been a problem?

The update is likely not related. I would suggest going through the troubleshooting steps in the document here. Be sure especially to check the vents as shown in solution six. If the steps there do not resolve the issue soaking the printhead as shown in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

5520 Windows7 - Black ink not printing AGAIN!

This is the 2nd HP home printer that this has happened too. It works fine until the ink gets low. Buy new ink. All colors and black. Black does not print. VERY FRUSTRATED because I am trying to print off info for my daughters college applications, etc. The first printer that I had did this very same thing. DIfferent model. I finally spoke with someone on the phone and then sent this one as a replacement. I have tried all the online trouble shooting steps with no results. I can't beleive these printers do this. Must be some type of mfg defect after they print for a while. I would really appreciate an HP person to call me on my cell: [Edited for Personal Information] so I can get this going. I can't buy another printer at this time. Of course it is just out of warrenty. Assistance is needed please. Thank you for your help and I can only help I get the type of service I received last time this happened. That is what kept me with HP.

There a few things to check. I would suggest going through the troubleshooting steps in the document here, be sure to check the vents as shown in solution three..
What country are you located in?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black ink not printing - printhead correctly prints in another printer

Black not printing. (All HP inks) Replaced head - black still not printing. Tested head in another HPprinter - works fine. Please answer - Is there software, wiring, physical issue with the black only? (Tried rebooting printer and cleaning already)

Hi , I understand that you are having issues with the black not printing, you have replaced the printhead in another printer and it prints fine. I would like to help you.
I am assuming that you used the same cartridges in the printhead when trying them in another printer, let me know if you didn't please. Since the new printhead works in another unit, it looks like it would be a hardware issue with the printer and it would need to be serviced. I have provided all the documentation for resolving this issue, most likely all the steps were done previously. Documentation for resolving the black not printing: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium C309a... This document provides instructions for manually cleaning the cartridge contacts.'Ink Cartridge Problem - The Following Ink Cartridge(s) Appear to Be Missing or Damaged' Message Dis... Here is a document for manually cleaning the printhead.'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer... Please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Hp 3520 black ink not printing

Hi,
I just replaced a black ink in my 3520 printer and it's not printing black anymore. I've tried reainstalling software, resetting printer to factory defaults, checking ink vent and even upgrading firmware. Same behavior when printing from 2 laptops and printer itself (test pages).
Please help.

Hi Ciara,
So far they want to replace the printer with model with lower specs - ENVY 4500.One of the reasons I've chosen 3520 was because it comes with 3 individual colour cartidges. I try to limit waste and don't like an idea of throwing whole cartidge away only because one ink got depleted in a cartidge and 2 others are still good to go.
In particual I don't like "offical replacement policy" that allows HP replace a broken unit with other that has lower specs or is significantly different. At this point, I'm rather disappointed with HP SG Support. Still waiting for reply on other options though.

#7590-black ink not getting thru to paper.Changed cartridge/cleaned printhead. Colors ok.

After 2 months of non use, ink not getting thru to paper, sounded as if printhead was working.
There was ink build up at cartridge, cleaned them and printhead. No help.
Changed cartridges. Colors m/y/c came thru but not black.
Any suggestions.

The ink levels reported are those that would occur if the cartridge were printing as expected. If the black is clogged it would appear from the ink guage that ink was being expelled even if it were not. Also, when the color ink is expelled into the service station it will mix and appear black even though it is made of the colors.
As for being a software issue, you can print an internal test page as shown in the troubleshooting document here. That test page is not dependent on the computer, and the driver or other software is not involved. The troubleshooting steps in that document may help resolve the issue. If not I would suggest you Contact HP to discuss your options.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black ink not showing up

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