Black ink not working after my computer did an update (2 new cartridges put in)

Black ink stopped working suddenly.  Tried 2 new cartridges and they did not work.  Since the day before their was an automatic 'updates' on my computer I thought it was that, but making copies doesn't work either.  I already cleaned the print heads with still not even a hint of black ink coming out.
Usually, when the ink gets low it will be light at first or streaky . . . not just none at all.  Could the update been a problem?

The update is likely not related.  I would suggest going through the troubleshooting steps in the document here.   Be sure especially to check the vents as shown in solution six.  If the steps there do not resolve the issue soaking the printhead as shown in the post here may help.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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