Black ink not working

my hp photosmart premium c390g-m installed a few years ago has been working fine.
now will not print in black. new cartridge has been installed. cleaned printhead.
alignment fails.
do i need a new printer?

Hi dani-d,
Welcome to the HP Support Forums! I understand you have been using your HP Photosmart C309g for a few years with no problems, you recently changed the cartridges and now you are unable to print in black ink. You have cleaned the printhead but the alignment is failing. I would like you to try a few troubleshooting steps to try and resolve the alignment fail and print quality issues before I can make any suggestions regarding a new printer. Are you getting any other error messages on the C309g? Please complete the documents in order to try and resolve the issues you are experiencing:
1. 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer- This document has you clean the printhead and contacts to make sure no ink has dried up and clogged the nozzles.
2. An 'Alignment failed' Error Message Displays on the All-in-One- Next you will make sure the cartridges are properly installed and vented, and clean inside the printer.
3. Now you will start Troubleshooting Print Quality Issues, here you will make sure all of the print diagnostics are printing fine and there are no more issues.
Please let me know if this was helpful, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Similar Messages

Black ink not working after my computer did an update (2 new cartridges put in)

Black ink stopped working suddenly. Tried 2 new cartridges and they did not work. Since the day before their was an automatic 'updates' on my computer I thought it was that, but making copies doesn't work either. I already cleaned the print heads with still not even a hint of black ink coming out.
Usually, when the ink gets low it will be light at first or streaky . . . not just none at all. Could the update been a problem?

The update is likely not related. I would suggest going through the troubleshooting steps in the document here. Be sure especially to check the vents as shown in solution six. If the steps there do not resolve the issue soaking the printhead as shown in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet 4630 e-All-in-One Printer Black Ink not Working

My HP Officejet 4630 e-All-in-One does not print black ink but the color ink is working perfectly fine even though the ink status shows that there is black ink left. After I've changed a new black ink cartridge, it will start to work again but after one day it stop printing black ink again. I've only printed a page the previous day and the ink status shows that there's black ink left in it (close to full). I've tried the methods stated here (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03882718&cc=sg&dlc=en&lc=en&product=5305051) but the black ink still doesn't work. So how can I solve this problem??

Hello @3oshua,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Officejet 4630, you are unable to print in black ink, even after replacing the cartridges.
I see you have exhausted the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Desk jet 4280 all in one - black ink not working

I have a new blank ink cartridge with full ink level. Black photocopying does not work but colour does. I have tried resetting and restarting printer and removing and reinserting cartridge.
Black printing from computer does not work either.
Any suggestions? Thanks so much!

Hi @Banana65
I would like to help you with the your black print quality. Please use the following document to troubleshoot the issue; Faded, Missing, or Dull Colors in Printouts.
If the issue remains unresolved after following all of the steps in the link above, I recommend contacting HP.
Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
They could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart 6510 Black ink not working correctly.

Replaced all the ink cartridges and the black one does not work properly. It prints greyish blue during the printer head cleaning. I've tried all the troubleshooting procedures that others have done multiple times.
I also got an error "0xc19a0013" today after I plugged the printer back in.
It is not currently under warranty. Please advise!
THANKS!

Hello jeremydraul,
Welcome to the HP Forums! I hope you enjoy your stay here.
I understand the black ink is not printing properly and now you're receiving a message "0xc19a0013". I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector.
Please follow this HP document on 'Ink System Failure' or a '0x...' or a 'C2...' Error Message Displays on the Front Panel.
Let me know if this document resolves your issue or not.
Have a great night!
I worked on behalf of HP.

Photosmart 7520 black ink not working

My brand new 7520 appears to have given up work already. Black ink is out of order.During printing it started to generate unprinted stripes and after two pages no more black ink was put on paper.Although the almost new cartridge should still do it, I have replaced it by a new HP original brand cartridge.The problem however persists and no black ink still put on paper.I cannot see any physical defect. What shall I do?Swift feedback is appreciated.

This looks like a common issue with the printers sharing this printhead. It's the printhead failure, and it manifests inself in the printer stopping printing in black. I have a one year old printer, days away from the expiration of its warranty. All of a sudden, it stopped printing black. There's lots of discussions on the internet about letting the printhead soak in warm water and similar home remedies. None of this helped me. Now HP will be replacing my printhead, this time for free. But more generally, it's too bad they can't design a printer which would last more than a year. My previous printer C7250 developed a similar problem, the infamous "ink system failure", but unlike 7520 it doesn't have a removable printhead. So this basically just bricked my printer, had to throw it away. The cost of fixing it was more than buying a new printer.

HP 6520 Black Ink Not Working After Trying Fixes Listed

I have looked at the forums and tried the fixes listed...running a printer head cleaning, checking the vents on the ink cartridge...ect. Black will still not print...all other colors are fine. Does this mean my printer is shot? Does this meant the end on my relationship with HP?

Hi @kossoff831
This does not have to be the end of your relationship with HP! I can help
Please take a look at the following post by Ciara_B; Black not printing on Officejet 4620, Photosmart 6520, Photosmart 5520, Deskjet 3520.
If the issue persists, Please be sure to call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
If you end up calling, please let me know the outcome of your call.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

D4260 Printer-Colour Ink not Working

My last colour cartridge was working fine then one day it just stopped and I have flashing light, i tried getting it cleaned, troubleshotting with my computer and it still didtn work. I had to delete the driver and then reinstall it in order to get the black ink to work.
I bought a new colour cartridge and installed it and now nothing prints in colour. I tried looking at the properties of the printer and everything is selected for it to print in colour, but instead of colour it prints in various shades of grey. When I look at the print preview, it shows that it will print in colour but it never does.
Does anyone know how to fix this problem?
Will I have to delete the driver AGAIN and reinstall it? This is getting annoying!
Any help is much appreciated!

Hey @mbonns ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you are getting printouts that are not in color even though you select color printing, see a print preview in color and prepare the document in color.
Are you getting this error across all different programs?
Do other documents print this way?
Can you inspect the cartridges and make sure that they are not damaged?
Look forward to hearing back from you. Have a nice day.
I worked for HP.

Blank ink not working hp6510

Same problem as others...black ink stopped working...ordered two new cartridges...put them in today...still not working...tried the suggestions...clean print head extra. Please help...this is very frustrating...Thank you. HP 6510

Hello nanybird,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6510, you are unable to print in black ink after replacing the cartridge.
Were you able to complete ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Black ink not printing hp 3520

I am also having trouble with the black ink not printing. I have tried everything that was recommended with no results. When I replaced my cartridges I used genuine HP ink. I see a trend here! VERY FRUSTRATING!!!!!

I recently had this problem where my black ink jet stopped working after I installed a new cartridge. The printer was just a couple of months outside the warranty period,so I was stuck. I went online and found HP instructions. Following the different troubleshooting suggestions, I took out the cartridge and installed another new one. The problem was still there. After following every other advice given (such as aligning, cleaning cartridge heads, etc.) and using up all of the ink in my brand new expensive color cartridges, the only solution HP could give me was get it serviced ($90 just for someone to look at it!) or buy a new one (what a waste!).
So, I tried my own solution, which is as follows: (1) completely remove the sticker from the vented side of the cartridge; (2) run the point of a safety pin through the vent (the whole trail); (3) wipe the circle where the ink comes out with a wet paper towel until it cleans to almost white; (4) over a paper towel, blow forcefully into the hole near the middle and then squeeze the sides of the ink jet until the ink squirts out (be careful as the ink may project out quickly and will stain clothes, carpet, etc.); (5) when the circle is completely saturated, re-install the ink cartridge; (6) using the copier function, print a copy of a document that is just black and white; (7) repeat about 2 to 3 times until the copies come out perfectly.
This resolved my problem; unfortunately, it was after I followed all the nonsense steps HP puts out that used up all my other cartridges. Hope I can save someone the trouble.

Black ink not printing in 3545 e-All-in-One Printer

Hi,
Black does not print. Colour/image prints fine.
Eg. In a word document, the images (if any) print fine, but the text does not. If there is only text, the printed sheet is blank.
Model - HP Deskjet Ink Advantage 3545 e-All-in-One Printer
Serial Number: [edited Serial Number by Moderator]
OS - Windows 7 Professional 32-bit
Please let me know what I can do to correct this error.
Best Wishes,
Kartik

Hi @kkunchi ,
Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number. From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

HP Officejet 6500 E709n printer - black ink not printing

I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
This question was solved.
View Solution.

I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
Thank you

Deskjet 3520 All-in-One: Black Ink NOT printing....

I am highly irritated right now. My printer is 3 weeks out of warranty. I just spent $60+ in new ink cartridges today. The color cartridges are working fine, but the black ink does not work. The printer acts like it's printing, but nothing shows up on the paper. I see multiple people with this problem on this forum and other forums. I called tech support....went through an hour of "troubleshooting", then got disconnected. Called back and waited 45 minutes for another representative to tell me that he would sell me another printer for $100+ including some start-up ink cartridges that won't last me very long. I JUST bought $60 in ink cartridges TODAY. I have tried to take the printhead off with no luck. I can't get the printer apart in order to take the printhead off. I was going to attempt to clean it myself, but it's impossible to take the thing apart.
I am EXTREMELY dissatisfied with hp's customer service and feel that they should back up their product when it stops working only 3 weeks after the warranty expires. I would love if someone could tell me how I can fix this problem, since the printer is in basically new condition and has brand new ink.
It's unfortunate that these products aren't made to last longer than a year. I will not buy another hp product.
This question was solved.
View Solution.

Hi MarenB,
Please click on the link that I have provided for the ink related issue's. If this link is not successful, please let me know and we will attempt some other steps to get the issue resolved. http://goo.gl/Gf8orO
Thank you
Greenmarlock, Please use the following link for your Laserjet printer. http://goo.gl/eAVW02
If this link does not resolve your issue, please let me know and I will be more than happy to attempt to find a resolution for you as well.
Thank you both so much
Waterboy71
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart C6200 Series Blue Inks Not Working

Hi all,
I have an HP Photosmart c6200 series printer and the blue ink cartridges are not working. I've read similar problems about black ink cartridges, but on different printers so I am looking for some help here.
All of my ink cartridges recently expired, so I went to a professional store and had them emptied and refilled. I put all of the ink cartridges back in the printer and did a test - I noticed the blue inks were not working. From there, I have tried removing them/reinserting them, looking for visible chunks and running printhead cleans from the printer. So far nothing is working.
I've printed out a diagnostics page and the boxes that should have the blue inks show up completely empty, not just streaky. I have followed all instructions from the diagnostics page.
If anyone has any suggestions they would be greatly appreciated. I do not think my printer is under warranty anymore.

Hi JessicaBruzzese,
I understand you have a Photosmart C6200 printer that is not printing any blue after refilling the cartridges. I'm sorry to hear this, but I will do my best to help.
It sounds to me like the refilled ink may not be able to make it out of the cartridge. I will suggest that you plug the printer directly to a wall outlet and follow this Missing, Faded, or Dull Colors document. If it's still not working after that, you can also try cleaning the cartridge contacts.
If the blue continues not to print, you may have to purchase another HP cartridge.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

5520 Windows7 - Black ink not printing AGAIN!

This is the 2nd HP home printer that this has happened too. It works fine until the ink gets low. Buy new ink. All colors and black. Black does not print. VERY FRUSTRATED because I am trying to print off info for my daughters college applications, etc. The first printer that I had did this very same thing. DIfferent model. I finally spoke with someone on the phone and then sent this one as a replacement. I have tried all the online trouble shooting steps with no results. I can't beleive these printers do this. Must be some type of mfg defect after they print for a while. I would really appreciate an HP person to call me on my cell: [Edited for Personal Information] so I can get this going. I can't buy another printer at this time. Of course it is just out of warrenty. Assistance is needed please. Thank you for your help and I can only help I get the type of service I received last time this happened. That is what kept me with HP.

There a few things to check. I would suggest going through the troubleshooting steps in the document here, be sure to check the vents as shown in solution three..
What country are you located in?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black ink not working

Similar Messages

Maybe you are looking for