Black Ink problem

I have a HP Photosmart 5520 that has stopped printing in black. Having replaced the ink cartridge with a genuine HP cartridge it still refuses to print in black. I have done upteen clean printheadts to ne effect. When I print out my Print diagnostics page, this prints in black, but the colour block for the black is plain, with no colour at all.
I feel this must be an ongoning problem for HP as I returned my last Photosmart for the same reason.
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Glad to hear you got the replacement @Ladyarcher 
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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