Black ink stains envelopes when printing

I have a Photosmart Plus all in One e B210a. When printing DL envelopes, or other sizes for that matter, there is always a black ink mark staggered along the lead edge of the envelope. It is about 2mm from the leading edge of the envelope and almost the full width. What do I have to do to ensure that this ink mark is removed/not printed. It doesn't do it on single pages.
Thanks
ALTV

I have the Photosmart Premier Premium c410a. The issue is that the leading edge of the envelope is scraping the very, very dirty underside of the ink cartridge carrier on the first swipe of the print heads. To keep this from happening, apply a small piece of tape on the underside of the leading edge to hold the flap down. This solution will probably work for many printers.

Similar Messages

Black ink faded/Gray when printing with HP Envy 5530

When printing with my new HP Envy 5530 the black ink looks gray or faded. I tested the color and this prints dark and clear. I have power cycled, plugged into different power outlets and re-inserted the cartridge. Any thoughts...or could it just be a "bum" cartridge?
Thanks in Advance for your help...

Howdy. After tinkering around with my Envy having the same issue, I found out that after replacing my black cartridge because it was low, I was having the same issue.
Turns out the color cartridge will simulate a black in an to preserve both the tri color cartridge and the black cartridge for as long as possible, which is why even if you've never printed any color, both your cartridges should be low. Once the color cartridge starts getting low, the printer doesn't have a sensor to realize which of the tri color is mixing in the most, so it continues to mix it in either way.
I was having this issue where I would print one page and it would be okay and then any page following would slowly look worse.
Long story short, just print without the color cartridge in and you shouldn't have the issue unless your black is really low. Replacing that should fix it overall though.

Black ink stains on the left side.

Every time i print, a stain of ink is left at the left side of the paper. i tried the cleaning on the settings and used a new tonner and still happens the same issue.

Hi @Yaid33 ,
I understand that you are getting a black ink stain down the left side of the page, you ran a cleaning and tried a new toner with the same results. I would be happy to help you.
It may be a issue with the toner, fuser or hardware issue with the printer.
Are you using Genuine HP Toner?
Remove the toner and gently rock the toner back and forth five times to redistribute the toner. Be careful not to get any toner on anything.
Print a hardware self test page from the printer. HP Color LaserJet Pro MFP M176n Printer, and HP LaserJet Pro MFP M125, M126, M127fn, M128fn, and M12...
Please try the steps in this document to see if it will help. Run another cleaning, check the paper type settings in the print driver and check the toner for damage.
Fixing Print Quality Problems for the HP LaserJet Pro MFP M126a, M127fn and M127fw Printer Series.
If the issue continues, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Black ink color will not print. Printer indicator on the printer and at the computer shows that the

The Black ink color will not print on my HP Officejet 7500 E910 printer. Printer indicator on the printer and at the computer shows that all the colors are about 50% full. Any ideals? I have the run the printer thru the diagnostic page and have cleaned the cartridges.
Thanks

Just wanted to let everyone in on a little trick I learned about 10 years ago with inkjet printers. This might not work for everyone but it worked wonderfully on this printer and all the previous ones that I have owned.
The printer head will get clogged. On this printer it seems to get clogged often. You will need to wash it under Warm water. It might take as long as 4-5 minutes to run the water thru the small circular apertures and also the bottom of the printhead-- where the ink actually exits the printhead.
What you need to do:
1. Remove all of your ink cartridges
2. Release the grey latch, or lift it up
3. Remove the printhead
4. place the printhead under a warm water stream cleaning both the inside and outside of where the ink enters and exits the printhead
5. keep running under warm water untill you dont see anymore ink coming out of the printhead
6. Dry with kleenex dabbing lightly untill you soak up all the water off the printhead
7. replace in printer
8. Run clean up twice and then try and print a diagnostics page or print alignment.
I hope this works!
Cheers

How do I print in black ink only and when I want color I can turn on the feature?

Hi everyone,
I finally got the HP Envy 5530 to work..hooray! OK, just a follow-up how do I have my documents print without the color component.
Now I don't mind the color, its pretty, but I just want the standard, old black and white so that I can save the color when absolutely needed.
How do I just print in standard black for homework notes, and when I want color how do I activate this feature.
Is their a way to turn off the colored ink?
How do print in the black ink as cheaply as possiable so the quality isn't fantastic but good enough.
Thanks.
Franklin

Hi,
Me again, to set print Black only as default, please try:
Double click printer ison on desktop,
Click Set Preferences,
Click Advanced Settings,
In Grayscale pull down window, select Black Ink Only
Click Apply then Ok
After that, you can print colors for each job BUT you have to select color to overwrite the default (default will stay until you reset it). Please note: printer still consumes color inks during warming up process.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Photosmart C309a black ink cartridge will not print

Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
This question was solved.
View Solution.

To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Black ink cartridge will not print

I just finished a one hour online chat with HP Support. The black cartridge of my C6180 will not print. After going through many steps the Support tech stated "I appreciate your patience and efforts in performing all the troubleshooting steps provided. I apologize to inform you that we have tried all the possible troubleshooting steps that should have resolved the issue. However, the issue at hand is with the hardware of the unit."
My printer, the C6180, is only 15 months old and I paid $239.99 + charges - no warranty purchased. This printer was only used in my home and always treated gently. I was told that the best HP can do for me is allow me to purchase a refurbished C7280 for $224.99 or a refurbished C8100 for $239.99. Needless to say, I refused the offer. I informed HP that I will never purchase another HP product. BUYER BEWARE!

ELF123 wrote:
I have the HP Officejet J5780, I have had the printer for a year and I have NEVER been able to print out of the Black cartridge. I always have to change my documaent to a color in order for it to print. I have replaced the catridge a few times, thinking that would help, still will not print.Using black cartridge # 74.
Thank you
What happens when you make a black copy? Does the printer go through the motions of printing but there is no black ink on the page? Try printing a test page from the front panel as shown here. If there is no black printing then remove the black cartridge and gently blot it on a damp tissue. Do you get a mark of solid black ink? If there is a blot of black ink but no black printing in the self test pagethen your printer likely requires service.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black ink cartridge will not print even after installing a new cartridge

my black ink cartridge is brand new and will not produce any print. The other 3 color cartridges are also new and they print fine. The set up cartridge is out of ink. Is it needed once the printer has been set up?

Hello rhergnal,
Welcome to the HP Forums.
I see that you are having some issues with printing in black.
Just so you are aware, you do not need to keep the starter ink cartridge once it has been used. It will not be needed again.
Please click on the following link that deals with when the Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-Al....
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Black ink only & double side printing

This is regarding a printing issue using my newly bought printer. I wish to print double sided using the option black ink cartrige only under grayscale printing. However, when I select double side printing, there were only 2 options under the grey scale printing (off which means color or high quality). Is there a way to select both double side and black ink cartrige? Furthermore, does grayscale printing using high quality option uses ink from the black ink cartrige or also from the color cartriges? thanks in advance

What printer model? What operating system?
Generally there are two options for grayscale printing, either "use black cartridge only" or not. If the "use black cartridge only" box is not checked color ink will be used as it provides better print quality.
Some printers and some drivers do not support "black cartridge only" when printing in duplex mode. In duplex printing a small amount of color ink may be used to underprint the black print to make it dry faster to prevent smearing in duplex printing. (Not intuitive, but it is correct....)
See here for some information on how ink is used. Some ink will be used for servicing even when printing with black ink only.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Using black ink cartrige only when receiving faxes

I have an HP 6600 Deskjet printer in my office. it is used primarily as fax machine. I go through quite a few color cartridges. Have found this puzzling since faxes are black and white. Was told by rep a Office Depot that is was because all color cartridges are being used to make the black ink for faxes.
Is there any way to set fax option to use black ink cartridge only? Thank you.

Hello!
Welcome to the forums @carperwm
I understand you are looking to see if you can use black ink only when printing out faxes, with your Officejet 6600.
Unfortunately you cannot, as the ink system will continue to work all together to print out the faxes.
However, you can choose to print in black ink only from your computer, check out these guides for help on changing the settings:
Changing Print Settings in Mac OS X
Changing Print Settings in Windows 7
I hope the information helps, have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Black Transparency Issue Only When Printing

Hi guys,
I have been having a problem with printing my Ai files. On screen, the black is rich and solid. When printed, objects/color behind the black are slightly shown. It seems like once I print, they become slightly transparent. Anybody have a solution?
Thanks in advance!

Preferences > Appearance of Black. Set it to look like this…
And make sure you are using CMYK (File > Document Color Mode > CMYK Color). And preview your file with View > Overprint Preview.
What is probably happening is you are using process black (0,0,0,100) and it is overprinting. Your On Screen setting is set to Display All Blacks as Rich Black, which is why your black looks good on screen but not in print. I have no idea why the default for this preference, in what is supposed to be a professional graphics program is effectively Display All Black Wrong.
Can you provide a screen grab showing what this black area looks like? Depending on the context, you may be better off setting up a rich black, which is 100% black plus some other process colour ink to add saturation and increase coverage. A common rich black value is 30, 30, 40, 100.

I changed the black ink cartridge - does not print

I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one. Now the printer does not print, though it seems to be working, all I get is plank pages. I unplugged the printer, but it didn't help. what can I do?
The genuine cartridge is new and has ink. I changed an other cartridge too (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

Hi there, which printer model do you have?
*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

Black ink cartridge on photosmart printer 7250 not working

the black ink cartridge on my photosmart 7250 printer is not working. I've tried everything. I've aligned the cartridges and tried reprinting several times to see if the ink cartridge will start printing. Everything has failed. Does anyone know how to fix this problem?

You're welcome, and thank you for the updated information
I will recommend that you follow the steps within this Fixing Print Quality Problems document first. If that however does not resolve the issue and the black continues to not print, please try manually cleaning the printhead follow the steps in this 'Missing or Failed Printhead' document for your printer.
If after both of those documents the black still isn't printing properly what I suggest next will depend on if your printer is in warranty or not. If the printer is still under warranty (use this warranty checker to find out) then please call our technical support team for further assistance. If the printer is no longer under warranty, you can try the printhead soaking steps from @Bob_Headrick.
Let me know how things go for you
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP3070A Black Ink Cartridge does not print

My black ink cartridge started printing badly so I changed the cartridge and now it doesnt print any black at all. Having done all the usual things eg: ink clean, print head alignment check, restart, etc etc several times I found a post on this forum saying to try switching paper type to glossy. Lo and behold - prints perfectly! A life saving tip as I work from home and need a printer to do my job. I have had the printer for 18 months, so it's out if warranty now, quelle suprise, but apparently HP are extending this to two years as this is a known fault with the HP3070A? So how do I go about getting a repair/replacement under this new warranty? I've tried to find a contact tel no for HP Support but funnily enough it isnt available. I am a member of Which? and bought this printer on their recommendation. I will be contacting them to tell them to change oit to a "Don't Buy" if this isnt resolved quickly.
Come on HP support - support me!!!

The UK Support site here says chat or telephone support is available 8:30AM to 6PM local time. I suggest trying tomorrow. If you are unsucessful tomorrow post back here and I will see what I can do to escalate this.
HP contact options
Based on the information you provided, the following contact options are available for your product.
Chat - Chat is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Phone - Call is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black ink stains envelopes when printing

Similar Messages

Maybe you are looking for