Black ink stains envelopes when printing

I have a Photosmart Plus all in One e B210a. When printing DL envelopes, or other sizes for that matter, there is always a black ink mark staggered along the lead edge of the envelope. It is about 2mm from the leading edge of the envelope and almost the full width. What do I have to do to ensure that this ink mark is removed/not printed. It doesn't do it on single pages.
Thanks
ALTV

I have the Photosmart Premier Premium c410a.  The issue is that the leading edge of the envelope is scraping the very, very dirty underside of the ink cartridge carrier on the first swipe of the print heads.  To keep this from happening, apply a small piece of tape on the underside of the leading edge to hold the flap down.  This solution will probably work for many printers.

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