Black ink suddenly won't print at all

Printer was working OK for a long time. Carriage got stuck yesterday all the way to the right. It looked like the black ink cartridge holder was the obstruction. Finally got it loosened, and all looks fine, but now only color ink will print. Even tried changing the cartridge. Is something out of whack? I don't notice anything....?

Replying to my own post. Looks like I have lots of company on this site! Black ink is not printing for many folks! Is this a Windows 8 issue -- something to do with new operating systems???

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Black ink cartridge does not print. tried all suggested cures nothing works!

What value????????
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Hi, which printer model do you have?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP OfficeJet Pro L7590 suddenly won't print yellow ink.

My OfficeJet Pro L7590 suddenly won't print yellow ink. The cartridge isn't empty. It still prints everything else. Things that require yellow ink come out a different color (ie: green comes out blue). I've cleaned the printheads several times from the "tools" menu and the report says the printheads are in "good" condition. I've also tried soaking the printheads in hot water for 5 min like was mentioned on here. Still nothing. Any suggestions?

Hi - you've worked through all the steps in the support document here? http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01957673&tmp_task=solveCategory&lc=en&dlc=en&cc...
If you have, and still see bad red and green blocks on the PQ Diagnostic page (as described in the document), you may have to replace the black/yellow printhead (even if the printhead health is reported as 'good'). You can check your warranty on that printhead here: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00206040
I work on HP's behalf.

Canon PIXMA MX712 suddenly won't print or copy anything - no color, no B/W, not even with Deep Clean

Canon PIXMA MX712 worked great, no degradation in print quality (over last 1.5 years). Suddenly won't print or copy anything. Can't print wirelessly (from IPAd or computer) or plugged in with USB directly to laptop. Can't copy. Makes normal print head sounds and "prepares" to print. Sounds like it is working and spits out nothing but blank pages. Tried doing test print and nothing shows up on page. Tried doing a deep clean and still nothing. Tried unplugging and letting it reset and turn back on and still nothing. Tried switching out printer cartridges and still nothing. All lights are on for the print cartridges. The printer says it is ready and never received a print error. Please help me stop getting nothing but blank pages. It would seem normal to start having streaking or blotchy prints, but not just to work great one day and then stop.

I have the exact same problem ... printer is about 18 mths old ... I have done what has been suggested ... any other ideas

Black ink color will not print. Printer indicator on the printer and at the computer shows that the

The Black ink color will not print on my HP Officejet 7500 E910 printer. Printer indicator on the printer and at the computer shows that all the colors are about 50% full. Any ideals? I have the run the printer thru the diagnostic page and have cleaned the cartridges.
Thanks

Just wanted to let everyone in on a little trick I learned about 10 years ago with inkjet printers. This might not work for everyone but it worked wonderfully on this printer and all the previous ones that I have owned.
The printer head will get clogged. On this printer it seems to get clogged often. You will need to wash it under Warm water. It might take as long as 4-5 minutes to run the water thru the small circular apertures and also the bottom of the printhead-- where the ink actually exits the printhead.
What you need to do:
1. Remove all of your ink cartridges
2. Release the grey latch, or lift it up
3. Remove the printhead
4. place the printhead under a warm water stream cleaning both the inside and outside of where the ink enters and exits the printhead
5. keep running under warm water untill you dont see anymore ink coming out of the printhead
6. Dry with kleenex dabbing lightly untill you soak up all the water off the printhead
7. replace in printer
8. Run clean up twice and then try and print a diagnostics page or print alignment.
I hope this works!
Cheers

My canon 5320 has ink but won't print on mac os 10.7.5

my canon 5320 has ink but won't print on mac os 10.7.5

Hi olschoolmike_1,
To try and resolve the issue, you will want to confirm that the inkjet nozzles are dispensing the ink correctly by printing a nozzle check pattern from the printer. If the pattern does not print correctly, we recommend performing at least one cleaning and two deep cleanings on the printer to try and get the ink to print.. To print the nozzle check pattern and perform the cleanings, please follow the steps located here. If you still experience difficulty after performing the cleanings, please call or email us using one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

IPhoto says themes are missing and it won't print. All the support says to reload the application but I didn't get disks with the iMac. What do I do now.

iPhoto says themes are missing and it won't print. All the support says to reload the application but I didn't get disks with the iMac. What do I do now.

This is the ipod touch forum.
Try posting in the ipod nano forum.

Officejet 6500 - suddenly won't print black ink

I have an OfficeJet 6500. It used to work just fine, but all of a sudden, the black ink is not working. I checked that there was ink in the cartridge (there was), and I even replaced the cartridge with a new one. I did a print test page, and the colors are working, but no black ink. I tried rebooting, reinstalling drivers, plugging directly into wall outlet, but still no luck. Sometimes, I can see very faint black ink on the page, but it is definitely unusable like this. Anyone have any ideas on what to do?
I am on Windows 7 Home Premium, 64-bit. There weren't any changes made to the computer right before this problem started.

You need to get a new printhead
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If my answer solved the problem please mark the topic as the accepted solution
Although I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.

HP C7250 has all colors of ink but won't print in color

My HP C7250 shows that all ink levels are OK on the display, but it won't print in color becasue it says tht the Cyan cartridge is low. I recently replaced the Cyan cartidge with a new one and the display shows that the ink level is full, but when i go to print I get a message that the ink level for Cyan is still low.
The printer is out of warranty. Anyone have an idea of how i can get this printer to print in color again?
I have tried reinstalling the catridge, and the same thing happens.

I know this was a while ago, but did you resolve it easily? Mine has full colors, including cyan at 80%. It won't use the cyan for color printing at all, so all the colors are off. I think I have to chagne teh printhead since I've already cleaned them and changed the ink cartridge. Just curious. Thanks.

HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
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To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Officejet Pro 8500 A909g Wireless suddenly won't print yellow; no error messages

Is it possible that a printhead needs to be replaced even when Diagnostics Pages all say "Printhead health: Good"? I don't have any error messages. There are no obvious white lines through the colored blocks on test pages. In a couple of blocks on some test pages, there is one, very fine, barely visible line, but it's not the same on all pages. (Today I've printed about a dozen test pages of three different kinds that have colored blocks on them, and there are no white lines like the ones shown in examples of bad test results.) I have used the tool for cleaning the printheads many, many times today and have cleaned at all of the levels. The ink level in the yellow cartridge is fine, and it's been working well until yesterday and today.
The printing of the five colored blocks on test pages is good, bright, and clear. The only problem is that the block which is supposed to be a light orange color is only pink, and the block that is supposed to be green is only blue: they are lacking yellow ink.
I haven't had any problems with the paper I've bought at Staples for six years (I also bought my printer at Staples ). The printer is six years old but has not been used hard. I use it regularly for a page or two a few times a week, so the printer isn't sitting idle for weeks at a time.
I read something in "help" information about using a straight pin to gently remove excess adhesive from the nozzle of a new ink cartridge, which didn't apply to my cartridge, but I decided to experiment anyway by pushing a pin through the nozzle of the partially-used, yellow ink cartridge, The test page I printed after that is the page with just four colored blocks on it rather than the five blocks on a different test page. This is the only time in two days that the yellow ink has printed. However, it printed in a wide horizontal band a little streaked with gray in the middle of the block. Then there are fairly wide white bands (no ink) both above and below the wide yellow/gray streaked band in the middle, and there are very narrow, yellow, horizontal strips printed along the very top edge and the very bottom edge of the block. In other words, the sequence of horizontal printing in this block only is: narrow yellow strip, wide white band, very wide yellow/gray streaked band, wide white band, and narrow yellow strip.
It seems this might mean that some yellow ink actually got through after I'd poked the pin into the center of the nozzle of the partially-used ink cartridge? However, when I tried printing the same test page again, there was no color, no ink showing at all where the partially-printed, yellow block had been on the previous test page. There was only a totally blank, white space where the yellow test block was supposed to be. The blue block, the red/pink block, and the black/gray block all printed well.
When nothing solved the problem of yellow ink not printing, I replaced the partially-used, yellow cartridge with a new yellow cartridge, but that didn't make a difference either: the yellow ink is still not printing. Yes, I use genuine HP ink cartridges. I buy new ones whenever I need them -- never refill them or use any other brand but HP.
I used the alignment tool once to fix some slight wavering in the lines on a test page. The lines are now perfectly straight.
I apologize for being so wordy, but I wanted to send all of the details that might help diagnose the problem. I read other questions and answers in the forum about yellow ink not printing, but while there were some similiarities, none of them was 100% exactly like my experience with the problem. What shall I try now? Thank you for any suggestions.

Good day.
Can try the steps in this document?
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...
Although I am an HP employee, I am speaking for myself and not for HP.
Say "Thanks" by clicking the thumbs up in the post that helped you.

I changed the black ink cartridge - does not print

I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one. Now the printer does not print, though it seems to be working, all I get is plank pages. I unplugged the printer, but it didn't help. what can I do?
The genuine cartridge is new and has ink. I changed an other cartridge too (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

Hi there, which printer model do you have?
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Photosmart C309a black ink cartridge will not print

Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

HP3070A Black Ink Cartridge does not print

My black ink cartridge started printing badly so I changed the cartridge and now it doesnt print any black at all. Having done all the usual things eg: ink clean, print head alignment check, restart, etc etc several times I found a post on this forum saying to try switching paper type to glossy. Lo and behold - prints perfectly! A life saving tip as I work from home and need a printer to do my job. I have had the printer for 18 months, so it's out if warranty now, quelle suprise, but apparently HP are extending this to two years as this is a known fault with the HP3070A? So how do I go about getting a repair/replacement under this new warranty? I've tried to find a contact tel no for HP Support but funnily enough it isnt available. I am a member of Which? and bought this printer on their recommendation. I will be contacting them to tell them to change oit to a "Don't Buy" if this isnt resolved quickly.
Come on HP support - support me!!!

The UK Support site here says chat or telephone support is available 8:30AM to 6PM local time. I suggest trying tomorrow. If you are unsucessful tomorrow post back here and I will see what I can do to escalate this.
HP contact options
Based on the information you provided, the following contact options are available for your product.
Chat - Chat is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Phone - Call is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Black ink cartridge will not print

I just finished a one hour online chat with HP Support. The black cartridge of my C6180 will not print. After going through many steps the Support tech stated "I appreciate your patience and efforts in performing all the troubleshooting steps provided. I apologize to inform you that we have tried all the possible troubleshooting steps that should have resolved the issue. However, the issue at hand is with the hardware of the unit."
My printer, the C6180, is only 15 months old and I paid $239.99 + charges - no warranty purchased. This printer was only used in my home and always treated gently. I was told that the best HP can do for me is allow me to purchase a refurbished C7280 for $224.99 or a refurbished C8100 for $239.99. Needless to say, I refused the offer. I informed HP that I will never purchase another HP product. BUYER BEWARE!

ELF123 wrote:
I have the HP Officejet J5780, I have had the printer for a year and I have NEVER been able to print out of the Black cartridge. I always have to change my documaent to a color in order for it to print. I have replaced the catridge a few times, thinking that would help, still will not print.Using black cartridge # 74.
Thank you
What happens when you make a black copy? Does the printer go through the motions of printing but there is no black ink on the page? Try printing a test page from the front panel as shown here. If there is no black printing then remove the black cartridge and gently blot it on a damp tissue. Do you get a mark of solid black ink? If there is a blot of black ink but no black printing in the self test pagethen your printer likely requires service.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black ink suddenly won't print at all

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