Black ink venting problem

3 out of 4 times that I buy the black 564 cartridge I have problems with it...Most of the problems turn out to be the venting...Yesterday I installed a new cartridge and made a printed copy and it worked fine but today I had to go through the ritual of using a knife to clean the vent AGAIN... Then had to run it through every process to finally get it to work...I think that cleaning the cartridge 3 times is what finally helped...Really frustrated with this aspect of the whole printing process...You waste a lot of ink just trying to correct the problem....PLEASE CORRECT THE VENTING PROBLEM....

Thanks for the feedback. Do you have any photos of the vent area you could post here to the Forum? Also, what was the warranty ends dates on the cartridges and the country of origin?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Black ink cartridge problem

I recently changed all of the color and black ink cartridges on my HP Officejet 4620 All In One Printer. I cannot get the black ink to print even though I used two different brand new HP cartridges. I followed the trouble shooting guide as to checking contacts are clean, turning off the printer, etc., etc. with no luck. When I do a test page, all colors are printing fine but no black ink. Any advice?

Hi @Meme1946
We are here to help. I understand you have done all the necessary troubleshooting, up to and including trying new cartridges, and the issue remains. Please call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
Even if your printer is out of warranty, please call so we can help, thanks.
I hope this helps.
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HP Officejet 7680 print issue alignment/ black ink problem

My printer is playing up again - this time it keeps trying to align, and fails (according to the readout on the screen) .
The black ink is also not working at all (trying new cartridge). I suspect the two issues are connected? When I tried to print the Print Quality test page (as described here: Troubleshooting Print Quality Issues ) nothing involving the blank ink is printed at all, though the colours are all fine.)
Is it time for a new print head? Or what? I have tried my reset tricks described here on the forums from before as well as the hard resets of #6 and #9 that I found on the forums elsewhere, to no avail this time. I am just leery of spending all that money which would need to be borrowed, if its not likely to be a dying print head..

Hi there HHjr, Welcome to the forums!
I am so sorry to hear about the problem you are running into with your 6500 Wireless not printing in black ink. Although it seems like you have tried all of the troubleshooting, please review the guide below just to make sure you've attempted all of the steps.
Printer Does Not Print Black Ink or Color Ink
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further replacement or trade in options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Best wishes,
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
This question was solved.
View Solution.

The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Black Ink problems.... again....

I'm going to be a lazy turd here and just put my problem up rather than investigate the 21 pages of dialogue that might contain the answer. So my hp 7515 grays out when I try to print in black. It will print fine the first half of a page, and by the end of the page it is almost blank. All my test pages print fine, frustratingly enough. The 'clean' and 'alignment' pages are both clandestine. Obviously, my printer can print in black. Why not when I want to print something for myself? The only thing I can think of, is that there are 2 black cartridges in my printer. One is a standard, and one is an XL. I assumed that with a completely full XL cartridge I should be able to print, as there is black ink there. Am I a moron for thinking I could get away with buying just the XL and have an empty standard in my printer? If that is the case, then what is point of even having the XL in the printer, when you can't even use it?

Hello , Welcome to the HP Support Forums! I see you are not able to print in black ink on your HP Photosmart 7515, when you print a Test page the black prints on it. I believe it may be a problem with the black ink, and you see black ink on the test pages because it is producing a composite black, pulling from the color cartridges to produce black. I would like you to start troubleshooting here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 7510 e-All-in-One Printer Series If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. Please call our technical support at www.hp.com/contacthp/. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

Epson 3880 - Change Black Ink Problem

I realize that this is not an Epson or Adobe forum, but I'm hoping someone here can help:
I just purchased an Epson 3880 and hooked it up via USB to my 27" iMac that runs OSX Lion. When first powered up, the printer defaulted to the Photo Black ink. I made a couple test prints from Photoshop Elements 6 (PE6) on a sheet of supplied Ultra Premium Photo Paper Luster. No problems there. But now I want to get serious and print images on Epson Velvet Fine Art paper. PE6 refuses to let me select anything other than paper that the Photo Black ink works on. The Printer Settings dialog box shows that the Photo Black cartridge is the active one.
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Ughhhhh.....

When I print from the web, the print is blue ink, which I don't want and can't read. When I print from Word, it is black ink. What is the problem?

If I print an article downloaded from the web, it prints in blue ink, which is almost not readable. If I download it to Word or print a document stand alone in Word, it prints in black ink, which is what I want. I didn't have this problem before I upgraded to the new Firefox. Please help.
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Black ink problems

Using Officejet H470 mobile printer, black ink ran out, changed cartridge with NEW HP cartridge and now text looks almost gray....the first print black text was noticalbly lighter, then with each new print it got lighter and lighter looking like light gray
I have run the clean routine with the printer software and even installed another new cartridge with no help
Any ideas?

Hello , Welcome to the HP Support Forums! I see you are not able to print in black ink on your HP Photosmart 7515, when you print a Test page the black prints on it. I believe it may be a problem with the black ink, and you see black ink on the test pages because it is producing a composite black, pulling from the color cartridges to produce black. I would like you to start troubleshooting here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 7510 e-All-in-One Printer Series If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. Please call our technical support at www.hp.com/contacthp/. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

Brand new officejet 4630 with black ink problem and ok button doesnt work

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Hi , Welcome to the HP Forums! I understand that you ar getting the error, "Ink cartridge(s) problem. The following ink cartridges must be replaced" with your black ink cartridge on your HP Officejet 4630 printer. I am happy to look into this cartridge error for you! Please, try the steps within this guide, A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays for HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-One Printer Series. If this guide does not resolve your issue, please contact HP, phone support for further assistance, as the ink cartridge(s) are under warranty. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

Re: HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500A. I did a printhead clean. I have plenty of black HP ink. Printhead status indicates black/yellow is good. I am barely getting any black to print. All the colors are fine. Help!
This question was solved.
View Solution.

Hi @di43
I appreciate the troubleshooting you have already completed to resolve the issue. I understand the black ink is not printing as expected. Although you have already done some of the steps in the following document, I suggest completing all of the recommended solutions in the order they are presented, even if that means doing something you already tried; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al...
I hope this helps.
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Printing problem using black ink

Why is that? But the color ink never does that? Same with my Lexmark and HP printer. Is it because it's seat on draft speed and not normal or best (top printing)

When printing using Fast Printing "Draft" and it requires black ink (Official Kodak brand) the black ink smers

HP Officejet 6500 Wireless-Black Ink Problem

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I bought HP black ink for my 8600 Officejet Pro . It still is telling me to replace depleted cartridges and will not print.

HP Photosmart 6510 e-All-in-One Printer Does Not Print Black Ink

I have run all the troubleshooting listed from HP and the "check" warrenty doesn't come up blank. I would like to not have to purchase a new printer to fix this any help would be greatly appreciated:
1) Rebooted Printer
2) Installed new printer cartridge (2nd one) - really not happy about this as that represents almost $50 in HP ink
3) Checked venting - Not the problem
4) From Tools ran head cleaner - still only prints colors (or grey)
I've liked HP printers for a long time, but after reading the forums I'm really seeing an issue with the model I puchased. I don't mind purchasing HP ink and my printer isn't a high volume use printer so I expect it to last beyond 1 year 1 day.
I have the SN and product number available if a tech needs.
Chris

Hi @crfldf
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
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HP Officejet 4620 Not printing black ink

I just installed a new, genuine hp black cartridge. It is seated and vented properly. I have run "clean printhead", and it shows a full black in cartridge. The printer will print other colors but it will not print black ink.

Hi Zagsmith,
Officejet 4620 use HP 564 and HP 564XL series ink cartridge. Pleae take a look at those link to find out more about compatible pritners.
I would like to update with you the one new programme that currently HP is introducing .
It is called Instant Ink which is the monthly ink subscription plan based on the usage.
HP Instant Ink is currently only available in the United States and the United Kingdom. If you are residing in US and UK, you can start experiencing.
We’re planning on expanding, so keep checking back for updates on when we will be available in other countries.
You may take a look at below links for more information about Instant Ink.
https://instantink.hpconnected.com/us/en?jumpID=af_r11549_us_en_hho_ii2_hhoproduct_092613#answer-6
http://www.shopping.hp.com/shopping/pdf/instantink_faq.pdf
*I am an HP employee*
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My hp printer 7520 is not printing the black ink.

hp 7520: I have an empty photo black in but I have not printed photos. I have replaced the other black (with a pentagon) but the printer still seems to be using the empty photo black(bow tie icon) - (and i have no black being printed). I have no spare black bow tie ink,and i don't need it anyway. Help

Hi @southmimms
The black cartridges have their own purpose, the photo black is for printing photos and the Black is for text. The second black cartridge is not there to back up the first one when it becomes deplete. When a cartridge is depleted it needs to be replaced.
Source
Since you replaced the black cartridge, and the printer is still not printing black ink, one of the first things that comes to mind is the cartridge vent. Please use the steps below to check and clear the vent area;
Examine the vent area on each cartridge, above the HP logo on the top of the cartridge.
If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
1 - Clogged vent
2 - With a straight pin, gently remove excess adhesive from the vent
3 - Unclogged vent
If the issue persists, please use the following document to troubleshoot the quality issue you are experiencing. Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Finally, if you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
I hope one of my recommendations resolves the issue.
Note: Although you do not use the photo black it is important to replace empty cartridges to protect the printhead from becoming damaged.
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Black ink venting problem

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