Black Ink won't print & "Ink System Failure"

I have a 3 year old HP Photosmart Plus e-ALL-IN-ONE B210, Product # CN217A.  I was doing a lot of printing yesterday, noticing that I was getting low on Black ink.  Then I got a very light page and changed the black ink cartridge.  I installed it and....nothing!  I cleaned the print heads...nothing.  Thinking I had a bad cartridge, I went to the store and exchanged it.  Again, nothing.  So following direction's on HP's website, I removed the print head and gently wiped it off.  I placed it back, following directions, reinserted the ink cartridges and now I get the "Ink System Failure."  I also cannot align the print cartridges, either.  Any help would be greatly appreciated.

As it's 3yrs old, it's likely out of warranty (typically warranty is a year from purchase date). It might be worth soaking the printhead as described by @Bob_Headrick below....
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
Please let us know if this works
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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