Black Ink wont print on HP Photosmart Plus B210a Product CN216A

My black ink wont print on the printer stated above. I have changed it twice in the past 3 days, still wont work. I then ran a print quality report, cleaned printheads, aligned cartridges, ran all the tests. Nothing will work. The color ink will print, but nothing black will. On the print quality report, the black ink wont show. The printer displays the black ink, so installation of the cartridge must have been correct. Is the black ink cartridge or slot broken. I'm not a tech savvy person so I dont know the term for that thing. Please help, and let me know if I should just get a new printer. Thanks

Since you have automatically cleaned the printhead, and aligned the cartridges I would try a manual cleaning of the printhead to make sure that ink buildup is not the issue. Solution three on this document shows how to remove and clean the printhead manually. I know that this document is not titled with your ink issue, but it is the best at outlining the steps needed to do that cleaning on the printhead. Open that first drop down menu option titled “0xc1900013 or no code displays with the Ink System Failure error message” and follow those steps listed under solution three. While you have that printhead out and are cleaning the contacts, take note of the warranty ends date listed there. If there is still an issue, write back and let me and provide that date off the printhead too.
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Black Ink Not Printing on HP Photosmart 5510e

I recently installed new black xl cartridge. Printed a few sheets fine and then black ink stopped printed. I went to HP Doctor and tried all of the suggested fixes and nothing worked. Can someone help me out.

Hi @Nancy03 & @kasmo,
Welcome to the HP Forums!
Assuming you both have a Photosmart 5510, you can both follow the same instructions
I'd recommend you start with the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in... document. If that doesn't work, please let me know what country you're in and whether the printer is in or out of warranty, thanks!
Hope to talk with you both soon
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Turns off and on when printing e-mails Photosmart Plus B210A

When printing e-mails and/or attachments, machine turns off with warning that it was incorrectly turned off. It will then turn itself on and off several times. I have unplugged it and as soon as it starts to print what is in memory, it turns itself off again. I can print word or other programs. But I can't always copy attachments over to word and that is a hassle for as many e-mails as we receive. Of course it is just barely out of warranty. Any suggestions would be appreciated.

charolaisdee,
This article should get you back up and running. Give the steps a shot and let me know the results:
http://goo.gl/igX8Y
Best of Luck!
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Just purchased a Photosmart Plus B210a cannot print a black & white photo, coming out green.

Just purchased a Photosmart Plus B210a cannot print a black & white photo, coming out green.
This question was solved.
View Solution.

This would indicate your magenta ink is not printing properly. Try the troubleshooting steps in this page.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How to set black and white only on Photosmart Plus B210a

I just buy my HP Photosmart Plus B210a at staples on 25. Usually I will just print some word documents，I want to set to use black and white only (black ink only), but can't find it.

Hi espressoking,
I understand that you are looking to print grayscale from your iPad.
I have included 2 different documents about using Apple's AirPrint. The first one is from Apple and the second one is from HP. If you find that the option to print in grayscale isn't available with AirPrint then I suggest you check out HP's ePrint app. It gives you the options to print 'Color, 'Grayscale', or 'Black Only'.
For further reference I have also included a document about getting started with the HP ePrint app.
AirPrint Basics from Apple Support
http://support.apple.com/kb/HT4356#How_to_Print
How to Use Apple's AirPrint Over a Wireless Network
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02623193
Getting Started with HP ePrint Mobile Apps
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01616126
Regards,
Happytohelp01
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Hp photosmart plus b210a unwanted printing

I am using hp photosmart plus b210a wireless printing mostly from my laptop which is windows 8 HP.
I've been seeing unwanted high-ink-use pages that do not belong to me or a friend i share it with.
Other people are having access to my printer,without my permission, and wasting my ink and paper.
Is there a way I can control which computers can use my wireless hp printer?

That's the information I needed. You have set up a 'public' WiFi and don't want others to use the printer.
You have two options here.
First is to set up Printer security.
Go to Start/Devices and Printers/Printer Properties. Select the Security tab and set up the Users only.
Second it to follow here.
Connect wireless printer when away from home in a hotel/motel/dorm room with total security.
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Connect-your-wireless-printer-when-away...
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Black Ink Cartridge not working HP Photosmart 5510 series

I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print. I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print. I did everything the help menu said and it still doesn't print. I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working. The printer recognizes that the cartridge is full---there are no error messages---but it won't print. I also replaced the three color cartridges and they print fine, but the black doesn't. Any help would be appreciated. My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

Hi, please see links below on cartridge changes
Change to electrical chip (new design has black dot)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
Black XL size
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

My printer -photosmart plus B210a prints but the photos are very very dark HELP please

I have a Hp photosmart plus B210a just trying to print out some photos and they are very very dark The photos themselves are light and of a high Dpi any suggestions anyone ??? please they are of my son's wedding so are very important to me

What program are you printing from? What operating system? What are the printer settings for paper type and quality?
If you are printing from a program that allows selection of CMYK or RGB printing then select the RGB setting. Even though the inks are CMYK the driver is expecting RGB data.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

I can not print a PDF from a HP Photosmart Plus B210A. HP says its is a Adobe problem and Adoble says it is not there problem

I am unable to print a PDF file from a HP Photosmart Plus B210a. I contacted HP and they say because the printer does print word docs etc. the printer cannot be the cause of the problem. This is from the Top Level Support team. When contacting Adobe, they say that not being able to print their PDF files is not there problem but HP's.
Another call to HP and they now say it is Apple's problem.
I am in the middle and still can't print a PDF file. When trying to do so, it doesn't print and I receive no error messages. Just nothing. My serial number is
W88110PFZE3 and my operating system is OSX 10.6.8.
Does anyone have a suggestion, or do I just throw out HP?
Thanks, Bob L.

Try opening the PDF in Preview and see if it will print out of it.

Printing from Macbook Pro to HP Photosmart Plus B210a

Hi,
I am experiencing difficulty in printing documents from Macbook Pro to HP Photosmart Plus B210a. This has only been a problem for the last 2 weeks.
I think this may be due the most recent update of OS X Mavericks 10.9.3.
I have tried to update printer drivers from HP web, and it indicates that the printer in connected to my network router, and I have been able to run a testprint to the printer.
However when I try to print any documents the print queue seems to be trying to print, but never actually generates an output document.
I am looking for any advice/guidance on how to solve this printing problem.

Hi Eric,
i note that 10.9.4 is Mavericks.I cannot link directly as it is a wireless printer.
I have tried using the Terminal app, and typed the command as you indicated and i got the response attached.
IAIN-HERCUSs-MacBook-Pro:~ iain1$ ping 192.168.1.69
PING 192.168.1.69 (192.168.1.69): 56 data bytes
64 bytes from 192.168.1.69: icmp_seq=0 ttl=255 time=6.941 ms
64 bytes from 192.168.1.69: icmp_seq=1 ttl=255 time=5.657 ms
64 bytes from 192.168.1.69: icmp_seq=2 ttl=255 time=3.769 ms
64 bytes from 192.168.1.69: icmp_seq=3 ttl=255 time=4.136 ms
64 bytes from 192.168.1.69: icmp_seq=4 ttl=255 time=4.226 ms
64 bytes from 192.168.1.69: icmp_seq=5 ttl=255 time=4.219 ms
64 bytes from 192.168.1.69: icmp_seq=6 ttl=255 time=4.699 ms
64 bytes from 192.168.1.69: icmp_seq=7 ttl=255 time=6.325 ms
64 bytes from 192.168.1.69: icmp_seq=8 ttl=255 time=4.570 ms
64 bytes from 192.168.1.69: icmp_seq=9 ttl=255 time=4.493 ms
I found that had to break this process. i don't know what this tells you with regard to the status of the printer connection.
Please let me know what I should do next?
IDH1

Black ink not printing hp 3520

I am also having trouble with the black ink not printing. I have tried everything that was recommended with no results. When I replaced my cartridges I used genuine HP ink. I see a trend here! VERY FRUSTRATING!!!!!

I recently had this problem where my black ink jet stopped working after I installed a new cartridge. The printer was just a couple of months outside the warranty period,so I was stuck. I went online and found HP instructions. Following the different troubleshooting suggestions, I took out the cartridge and installed another new one. The problem was still there. After following every other advice given (such as aligning, cleaning cartridge heads, etc.) and using up all of the ink in my brand new expensive color cartridges, the only solution HP could give me was get it serviced ($90 just for someone to look at it!) or buy a new one (what a waste!).
So, I tried my own solution, which is as follows: (1) completely remove the sticker from the vented side of the cartridge; (2) run the point of a safety pin through the vent (the whole trail); (3) wipe the circle where the ink comes out with a wet paper towel until it cleans to almost white; (4) over a paper towel, blow forcefully into the hole near the middle and then squeeze the sides of the ink jet until the ink squirts out (be careful as the ink may project out quickly and will stain clothes, carpet, etc.); (5) when the circle is completely saturated, re-install the ink cartridge; (6) using the copier function, print a copy of a document that is just black and white; (7) repeat about 2 to 3 times until the copies come out perfectly.
This resolved my problem; unfortunately, it was after I followed all the nonsense steps HP puts out that used up all my other cartridges. Hope I can save someone the trouble.

HP Photosmart Plus B210a unable to scale prints?

Photosmart Plus AIO, product no CN216B, model no B210a, running under Win 7 x64.
Cumulatively I have spent a ridiculous number of hours searching for a way to scale printouts, usually web pages I'm trying to fit on a single sheet of paper.
Tantalisingly, I found a US HP retailer site that listed specs for this printer including the ability to scale prints between 12-1200%. However, I've yet to discover where/how this can be achieved. Is it really impossible to simply 'fit to page'?
Please, PLEASE, will one of you experts put me out of my misery once and for all on this question? Thanks guys.
This question was solved.
View Solution.

For this printer itself, it does not have the feature to scale prints. However, there are third party applications (such as Adobe) that can provide that option through their software. But is not included in this printer's drivers.
I am a former employee of HP...
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Photosmart Plus B210a

I have the Photosmart Plus B210a, the cartridges that came with the printer barely worked so I took them back for new ones. The store insisted on taking cartridges from another box of the same printer. Now my printer will not print at all and is saying I have incompatiable cartridges...564 setup black, 564 setup magenta, etc. I don't know why it is reading as a setup cartridge or what the difference is, however even with the HP Doctor I can't get it to print anything. I just keep getting the error message...the ink cartridge is incompatiable???

Welcome to the forums Bestmother5
I saw your post about the message you are seeing on your Photosmart B210a saying the cartridges are not compatible. I would like to help you the best I can!
If you had initiated your printer for the first time with the setup cartridges that came with your printer, that would be the only set of setup cartridges the printer requires. All printers are boxed with the setup cartridges to "initiate" the printer to calibrate it correctly.
Having said that, you can try the steps in the guide below however, I am unsure that they will correct the error if you are using a second set of setup cartridges. If you still see the message on the printer, I would recommend calling HP directly to see what their options are for you in this situation.
'Cartridge Failed' or 'Cartridge Not Compatible' Error Message Displays on the Computer
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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EPrint on Photosmart Plus B210a

I can't enable Web Services on Photosmart Plus B210a. When I try, appears on printer's screen this message:
"There was a problem connecting to the Server. Touch Retry to connect again, or OK to Exit".
I press Retry again and again but I only receive that message. How can I solve this issue?

Hi Adriano
Apologies if you have tried all these already
Have you assigned a static ip address to your printer . If so have a look at this thread where an issue like yours was solved
Heres a link to a thread where the issue was similar to yours
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Unable-to-Connect-to-Web-Services-Server/m-p/4...
and
Here are some steps that solved a sililar issue to yours
Try these steps and check if printer connects to Web Services or not:
1) Turn OFF the wireless radio
2) Perform Restore Network defaults from the printer menu
3) Turn OFF the printer and unplug the power cable from the back. Wait for 5 min
4) Reconnect the power cable and turn ON the printer
5) Run the wireless setup wizard from the printer menu.
6) check if you are able to print and scan
7) "Remove Web Services" from the printer menu and wait for 2 minutes
8) "Enable Web Services" from the menu and wait.
This should print a page automatically.
Say Thanks by clicking the Kudos Star. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
(Although I am an HP employee, I am speaking for myself and not for HP) I am not a expert on all our products, but I'll do my best to help you.

HP Photosmart Plus B210a won't add

Hi!
My HP Photosmart Plus B210a won't create a printer queue in the printer list! Any help on installing the printer?
Thanks in anticipation!

Okay, I found this:
https://discussions.apple.com/message/11007096#11007096
Looks like the same problem, but with Mac OS X 10.4 and a slightly different HP printer. How do I reinstall my MacBook Air like she did? (I have no experience with this).
Any easy way to back up everything I need to backup? I have an external hard drive.
Do I reinstall using the white 'sort-of' USB stick that came with my MacBook Air?

Black Ink wont print on HP Photosmart Plus B210a Product CN216A

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