Black line on scan

scanning from the automatic feeder produce one black line on my scanned page.
this does not happen when scanning from the glass flat surface which lead me to beleive the problem is with the wheels pulling the page i am trying to scan.

Hello @villanova , and welcome to the HP Forums!
I can see you're experiencing issues through your feeder output.
I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Thin horizontal black line at BOTTOM of page when scan on HP Officejet Pro 8600 Plus

I owned an HP Officejet Pro 8500 and scanning was perfect. I recently purchased an HP Officejet Pro 8600 Plus.
When I scan from the HP 8600 auto document feeder, I get a thin (several pixel wide) black line along the bottom edge of the resulting scan. This line will sometimes be slighly crooked or only appear across half the page, in which case it tends to get thicker toward the edge of the page). I believe this line is an artifact from scanning the very bottom edge of the oroginal document. I think it is showing where the bottom edge of the page was when scanned. If the document is a little skewed, then the black line at the bottom will be a little crooked, probably following the edge of the page. This problem is consistent, and repeatable. It happens in both "Scan To E-mail" mode and "Scan To Network Folder" mode.
When I scan from the flat bed, I get a very narrow black line along the very top edge of the resulting scan, but the bottom appears fine (although I've not tested this extensively).
These thin black lines did not occur when scanning from the HP 8500.
I am wondering if there is a setting to adjust this, or if it is a firmware difference between printers that needs debugging.
This question was solved.
View Solution.

I find it interesting that the issue happens across both printers. This is what leads me to believe this is something with the software/connection with the PC. One thing I will note is that you mentioned above using Adobe Reader 10.1.6. The latest version of Adobe Reader is 11.0.02. I would advise removing your current version of Adobe Reader and install the latest version.
I am not sure if this will fix the issue as you mentioned the line comes across in jpeg and other scanning styles. Do you possibly have another PC you could try setting up a connection with quickly and attempting a scan? This would be another way to ensure if the issue is coming from the printer or a connection/software issue.
I would like to make sure the issue is coming from the scanners on these printers before returning the printers as I would hate for you to get another model printer and the issue remain with this printer as well. However, I will note that the Laserjet Pro 200 is a nice series printer from my experience. I have used the Laserjet Pro 200 black and white only edition, the MFP, and the TopShot edition where I am located.
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I am not an HP employee.

C309g Scanned files are saved as thick black lines and thin white lines

Hi there,
I am able to scan the documents and see them briefly in the HPScan software but once I have saved them (.pdf or .jpeg) and tried to open them in any application, all I get is a file that consists of thick black lines spaced out with thin white lines. Therefore whatever I scan is useless as it cannot be viewed in any way.
I am running Mac OSX Mavericks and have run all the updates and installed the latest drivers. Originally I was unable to save anything but after perfroming the updates I was able to save the scans but it triggered the black and white lines. The printer is connected to a network via Ethernet.
I tried scanning a blank white page but the output file is the same with the black and white lines.
Please help.

Hi @Pooly ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

Please Help! my new MX472 scan has a black line in document feeder (SOLVED)

I have no idea what to do or how to clean it. Everytime it scan using the automatic document feeder it has a black line going vertical on the left going straight down. How do I get rid of it? Thank yoU!
here is what it look like
a black line going down

I took the top out and clean the glass and the black line is gone

ADF Scan black line at bottom

Hi
When i scan documents using the ADF I get a black line at the bottom of each page (only the right side of the paper). I have tried cleaning the small scan area - but I still get the black line - any idea how to get rid of it?
You can download an example scan og blank pages here: https://files.secureserver.net/0s4RbMeFgHa3lX

Hi PESDK,
Thank you for your response! I would recommend the following in this order:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Disable antivirus software.
Disable any firewall programs. Windows Firewall from start to finish.
Create a new user account. Managing User Accounts and Logins (Windows 8).
Reinstall using the HP Printer Install Wizard for Windows.
Let's see what happens after these steps are completed!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Laserjet Pro MFP M12fn, printing a solid black line on every paper

I'm running windows 7 professional. I haven't received any error messages and nothing out of the oridarny has happened. My printer/scanner/fax/copy (My HP Laserjet Pro MFP M12fn, product # CZ181A) is printing with a black line down the entire paper, but its only doing it thru the feeder and not on the glass. HELP, How can I fix this?

Welcome to the HP Forums angelinaOO7,
I read your post, which indicates that you are getting a black line down the page when using the feeder. You can print fine from the glass. I can help you with this.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Clean the scanning glass and platen.
Turn the printer off.
Disconnect the power cord from the product and the wall outlet.
Open the scanner lid.
Clean the following scanner areas with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.
Main scanner glass.
Small scanner glass to the left of the main scanner glass.
White plastic backing.
Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting.
Plug the power cord into the product and the wall outlet.
Turn the printer on.
Try to make another copy.
If you are still having issues, then update the printer's firmware.
HP LaserJet Pro MFP M127fn Drivers.
Select your operating system, click next, click the link for firmware.
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How do I eliminate text with black lines through the words

I am using Firefox 14.0.1 on Linux Ubuntu 11.04.
I am getting black lines through the text on some web sites. Mostly Google. How do I eliminate the lines.

A few other basic trouble shooting things you can try is this:
Run all Windows Updates, install all needed service packs, etc.
Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/].
Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Printing from InDesign - black lines

Good afternoon all,
I've started using InDesign CS6 at work to produce advertising catalogues. I've hit a bit of a wall when I print it and would like a bit of help to try and solve my issue(s).
I have a booklet set up to print 4 pages of A4 on to double-sided A3. I printed my latest proof from InDesign this morning (just to A4)and it looked OK. I then tested it using the glossy paper we have just got today and this is when I noticed some thin black lines on the A3 print.
To help give an idea of what I'm working with, it is a catalogue/brochure with 6 or 7 product images per page, each with a price point graphic (a circle with the price in a text frame within). The price point overlaps the product image by varying degrees.
I've just checked again and the thin black lines are all on the left-hand edge of objects - both product images and price point images. I acquired the images from the DLibrary and the price point graphics came from a previous designer.
The black lines do not appear on every product image, neither do they appear on every price point. They are not all the same size (height) as the frame that they are on, if that makes sense. For instance, I have an image of a pack of coffee, and the black line starts at the top of the left-hand side and finishes about halfway down. The price point for the coffee has a black line all the way down the left-hand edge.
I have printed the catalogue to A4, it was 100% fine. I print to A3 and these lines appear. I know I could export to pdf and print from there, but that then leaves the centre spread with a white stripe down the middle and I don't have the tools or the knowledge to get rid of the borders that appear in Adobe Reader.
I've looked in the settings and can't find anything that looks like it will help. Any advice gratefully received.

Thanks for the tip Mikey - however the same thing happens with the thin black lines when I print on 'normal' A3 paper too. On normal A4 paper it's fine, no lines, but when I print to A3 I get the lines - on both kinds of paper.
I've attached a couple of (awful-looking) scans to help illustrate my point.

Unnecessary black lines being printed in the printed document

I have an year old HP M1136 Laser jet printer ( Serial No. - CND8B9QJ65 ) and use orignal HP cartridges.
And I use Windows 7 ultimate (32-bit) as my operating system.
I guess, The problem isn't regarding the software. It might have something to do with hardware.
The issue is whenever I give the print command to printer, it prints the document as it is but also adds a bunch of blurred black lines on the left side of the printed A4 sheet. This thing ruins the whole look of the document.
Nothing like this happens when Scan command is given. Its only when the printer receives a Print or Photocopy command.
This problem started appearing in the month of February. At the start I adjusted but now the problem has got bigger. Please help.
An earliest response in this reagrd would be highly grateful.

Hello Shubham22,
First, let me welcome you to the HP Consumer Printer Forums.
I am not sure what would cause the issue you are experiencing. Check out the following link for possible troubleshooting you can try:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02003606&tmp_task=solveCategory&cc=us&dlc=en&la...
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Black line down middle of copies from Auto Document Feeder. Canon mx922.

When printing copies through te Auto Document Feeder (the feeder on top) of my Canon mx922, a black line appears down the middle of the page. How do I clean the ADF/ fix this problem? Thank you.

Hi ChrisCanon,
The lines on copies that you are experiencing is a result of the scan glass being dirty or scratched. The scan glass that the printer uses when scanning from the ADF is located to the left of the larger glass area (platen) when you open the cover. It is the smaller glass strip on the left hand side of the unit.
Spray some glass cleaner on a paper towel and then clean the smaller glass area. Once cleaned, try scanning from the ADF again.
If you continue to have difficulties, please contact our support group using the following link:
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Undefined black line vertically on printed page

A narrow undefined line appears about two inches from the left edge of a page (and not totally consistent in how dark it is. Very faint if no print on the page.   The more text the more noticable it appears.
Additionally -- if there is heavy toner in that area it appears to remove the toner leaving a white but dirty narrow line.   But if it's just regular printed text it does *not* score thru a letter, it just appears as this dirty line in the background.
It's not the cartridge.     Can't see anything inside the printer that looks likely.

Hello sam_k, welcome to the forums
I understand you are noticing a black line. Please let me know some more information and I will certainly look into this for you!
1. Which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
2. What is your printers Model Number:
How Do I Find My Model Number?
3. Do you noticed the black line when you print, scan, copy, or fax?
4. How is your printer connected to your PC? Ethernet, wireless or USB?
In the meantime, try Resetting the Printer and plug the printer in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help this situation.
Thank you! Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hi there, I have a Brother 7820N all-in-one printing with Black line

Hi there,
I have Brother all-in-one that just recently started generating copies with several black lines, on the right side of the page, about 1 inch from the margin.
This happened a few years ago I was able to contact Brother support, by phone, they answered the call and guided me through the process to eliminate the problem. I can not get any phone numbers for Brother Customer Service any more and the copies just look terrible.
Can anyone walk me through how to eliminiate this problem?
thanks!
Laura

Open System Preferences > Print & Scan then select the Print tab then click Open Print Queue
Delete all jobs from the print queue
Restart your Mac and restart the printer.
See if that made a difference.
If not, might be corrupted print preferences ...
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Preferences/com.apple.print.PrintingPrefs.plist
Click Go then move the com.apple.print.PrintingPrefs.plist file to the Trash.
Try printing.
message edited by: cs

Black lines all over page

When set a document in my printer to copy or print it prints out the page FULL of black lines all over the paper. The only way I can get the page to copy so I can read it is to scan the document, save it on my desk top, then print off of my desk top, Thats the only time that the page is not covered by black lines.
How do I fix this?

What model do you have?
All-in-One Model Image Product Number
HP Officejet Pro 8500A e-All-in-One Printer - A910a and A910d
CM755A
CQ721A
CQ840A
HP Officejet Pro 8500A Plus e-All-in-One Printer series - A910g and A910k
CM756A
CQ722A
CQ841A
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
CM758A
What Operating system (on your PC) are you using? (assuming you are using a PC which is connected).
Windows 7
Windows Vista
Windows XP
or MAC?
from these questions, I'll see if I cn narrow down your issue.
Thanks
I work for HP.

HPLJ 4250 printing black line inch size across top of page.

HPLJ 4250 printing black line inch size across top of page. The Maintenance Kit and the toner have been changed, the option in the menu to clean fuser has also been done. The black line is intermittent so it hard to work out what to do next.

Thanks for the tip Mikey - however the same thing happens with the thin black lines when I print on 'normal' A3 paper too. On normal A4 paper it's fine, no lines, but when I print to A3 I get the lines - on both kinds of paper.
I've attached a couple of (awful-looking) scans to help illustrate my point.

Black line flicker after speed change

I have this really annoying problem. The DV footage from my cannon XM2 plays fine in the timeline but as soon as i apply changes in speed I get the dreaded flickering black line at the top of my screen. I know there are lots of posts out there about similar issues, but most are with regard to still images as apposed to video which is what I'm using. Does anyone know exactly what causes this during the speed change process and if so, what can be done to prevent this? I have a hunch its to do with scan rates as the problem only occurs within certain speed ranges. Any help would be appreciated.
Thanks

I believe Patrick Shefield posted a method here a while back, for doing speed changes using compressor which gave a much better result. Might try a search for it here.
rh

Black line on scan

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