Black line on the scr

Hallo,
I've got ome problem with my ZEN V Plus.
Today has appeared an horizontal black line in the lower side of the screen.
I've tried resetting, re-installing the firmware, formatting the player with no results.
Anybody knows a solution for this trouble or maybe I must send back the player to Creative's assistance?
Thank you

use a white object on the left side of your display
object.

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Black line on the scr

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