Black not printing - did all recommended steps, still not printing

I tried all the steps recommended in other posts. Still not printing black. If I replace the printhead, will that solve the problem?

Hello @MN8 and @WHMaggie,
Welcome to the HP Support Forums!
I understand that you are both experiencing quality issues when printing in black ink from your HP Officejet 6500 All-in-One Printers. I would like to offer some additional assistance with resolving this issue.
Can I please have you both click here to access the troubleshooting steps. Once the support document opens please check Steps 1-5 to ensure that no steps have been missed. If you have completed those 5 steps to no avail, please proceed with Step 7 and Step 8 to manually clean and soak the Printhead mechanism.
Should the issue persist after cleaning the Printhead manually than the next step would be to replace the Printhead. The Printhead is the part that the cartridges fit into. It controls 'reading' the cartridges and putting ink on the page. If you're experiencing cartridge detection or quality issues and a replacement cartridge fails to resolve the issue than the next step would be to replace the Printhead mechanism. There is always a chance that the print system within the actual Officejet is defective. Should that be the case than a replacement Printhead will not resolve the issue and a whole unit replacement would be needed. If your printers are Out of Warranty I would recommend contacting our Technical Support queue by phone to explore replacement Printhead and printer options.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
I wish you both luck going forward with this issue. Have a nice day!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Black not printing - did all recommended steps, still not printing

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