Black not printing

Recently printer has stopped printing black. It was almost out of black ink so I changed the black cartridge. I had already changed the color cartridges within the past couple of weeks. I have changed them many times and never had this happen. Color works fine. However most things I print are black and white (not color). I did change it to another new black cartridge but that didn't help either so I know it was not the cartridge and that it was correctly installed.
Could this also have something to do with using the printer wirelessly when I moved my laptop around the house and do not have it connected? Since I noticed the problem though it has been in my office and connected. Any issues with using it wirelessly and then plugging it back in? Sometimes it did not print at all wirelessly but would printg when I plugged it back in. You could barely see the black when I first noticed the issue but now just spits out an entirely white page.
Thanks for the help!
KT

The post here may help resolve black not printing on your Officejet 6500.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

Photosmart 6510 black not printing

This morning I was able to print full-colour docs including black. After the first few prints, they became steadily fainter until nothing appeared. I checked the ink levels in the software and they were all marked as spent, so I went out and bought a 4-pack of HP inks. I installed them in the printer as indicated (wrapping off, orange whatnot off), tried test prints. Colours fine, no black. I ran a printhead clean from software, both an initial then a deeper clean. Printouts showed colour but no black. The control software shows all ink cartridges to be full. Printhead health is good. I turned it off and turned it on again. I cleaned the cartridge vent as advised in various threads. All with no effect - black doesn't print, despite a fresh new cartridge and the control software reporting the reservoir as full. If anyone on here has any ideas as to why this is the case then I'm all ears. If not, then I can only assume: a) the cartridge is knackered. As I've taken it out of its wrapping then I'll not be able to take it back to the shop.b) the printer is knackered, in which case it'll have to go to the skip as it's out of warranty. I've looked at the following forum threads: http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-6515-doesn-t-print-black-ink-after-installing-new/td-p/2637505 and of course Googled. This problem has already cost me 3 hours and counting, so if it takes any longer then it would be cheaper for me to go out and buy a new (non-HP) printer.

Hi , Welcome to the HP Forums! I noticed that your black ink is not printing with your HP Photosmart 6510, and I am happy to help! Please try the steps within this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink, and if this does not resolve your issue, please watch this video: If neither options work for you, then the printer will need to be serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

Black not printing - did all recommended steps, still not printing

I tried all the steps recommended in other posts. Still not printing black. If I replace the printhead, will that solve the problem?

Hello @MN8 and @WHMaggie,
Welcome to the HP Support Forums!
I understand that you are both experiencing quality issues when printing in black ink from your HP Officejet 6500 All-in-One Printers. I would like to offer some additional assistance with resolving this issue.
Can I please have you both click here to access the troubleshooting steps. Once the support document opens please check Steps 1-5 to ensure that no steps have been missed. If you have completed those 5 steps to no avail, please proceed with Step 7 and Step 8 to manually clean and soak the Printhead mechanism.
Should the issue persist after cleaning the Printhead manually than the next step would be to replace the Printhead. The Printhead is the part that the cartridges fit into. It controls 'reading' the cartridges and putting ink on the page. If you're experiencing cartridge detection or quality issues and a replacement cartridge fails to resolve the issue than the next step would be to replace the Printhead mechanism. There is always a chance that the print system within the actual Officejet is defective. Should that be the case than a replacement Printhead will not resolve the issue and a whole unit replacement would be needed. If your printers are Out of Warranty I would recommend contacting our Technical Support queue by phone to explore replacement Printhead and printer options.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
I wish you both luck going forward with this issue. Have a nice day!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Black not printing though new cartridge

I just replaced both black and colour cartridges. When the test page printed there was a warning symbol and the word "important". There was a printed line that couldn't be read so each time I try to align the printer, it just reprints the same thing. When I tried to print something , the black is a light faded blue and all the colour is faded. Help!

Hello
Did you resolve your issue with the printer not printing black text?
I have installed a new black toner cartridge today and have the same issue.

Photosmart 5520 - Black not printing on some things

My 5520 has been fitted with new cartridges and all work except the black. Strangely, black (or at least grey) writing prints on the quality/print report and the cartridge shows as full when this is checked by the on screen request. However, the print report has a completely blank rectangle under the 'black' heading. I have followed all the usual steps but I am confused as to why I get black printing but no black on pictures.

HI , Welcome to the HP Support Forums! I understand that you're unable to print black on your HP Photosmart 5520 e-All-in-One Printer. I will certainly do my best to help you. I would try the steps within this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5520 and Deskjet Ink Advantage 5520 e-All-in-One Printer Series. Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers. Solution two: Check the estimated ink levels, and then replace any low or empty ink cartridgesLow ink can contribute to poor print quality. Follow these steps to check the estimated ink levels, and then replace any low or empty ink cartridges. Step 1: Check the estimated ink levelsFollow these steps to check the estimated ink levels.From the home screen of the printer control panel, touch the Ink icon (). The current ink levels display.Figure : Example of estimated ink levels NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.If none of the cartridges are low on ink, you do not need to replace them yet. Continue to the next solution.If any of the cartridges are low on ink, continue to the next step to replace them.Step 2: Replace any low or empty ink cartridgesFollow these steps to replace any low or empty ink cartridges.Video of replacing the ink cartridges The following video demonstrates how to replace a cartridge. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.If the product is off, press the Power button () to turn on the product. Wait until the product is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotRemove the plastic wrap from a new cartridge by pulling the orange tab.Figure : Remove the plastic wrap from a new cartridge CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to vent the cartridge.Remove the orange cap from the cartridge. Twist the cap counter-clockwise until it snaps off.Figure : Remove the orange cap from the cartridgeWith the nozzle and the contacts facing down, push the cartridge into its slot. Press down on the cartridge until it is firmly seated. Make sure that the color icon on the cartridge label matches the color icon on the slot.Figure : Insert the cartridgeRepeat these steps to insert the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorStep 3: Align the printer Follow these steps to align the printer using the control panel.From the home screen, touch the Setup icon (), and then touch Tools.Touch the Down Arrow (), and then touch Align Printer. The alignment page prints.Lift the lid on the printer, and then place the alignment page print side down in the right front corner of the scanner glass.Figure : Place the alignment page on the scanner glassClose the lid, and then press OK on the control panel. The printer will align automatically. Press OK to continue.Solution three: Make sure that the ink cartridges are properly vented and seated correctlyIf the vent on the top of the ink cartridge is clogged or obstructed, the ink cartridge might not work properly. Follow these steps to make sure that the ink cartridges are properly vented and seated correctly.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotExamine the vent area on each cartridge, above the HP logo on the top of the cartridge.Figure : Vent area on the top of the cartridgeIf the cartridge still has the orange pull-tab attached, pull to remove it.Figure : Orange pull tabIf the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.Figure : Clean the clogged vent with a pinClogged ventWith a straight pin, gently remove excess adhesive from the ventUnclogged ventWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place. NOTE: Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.Figure : Reinsert the cartridgeRepeat these steps to inspect the vents on each of the cartridges.Make sure that each cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.Close the cartridge access door.Figure : Close the cartridge access doorTry the print job again.Solution four: Clean the printheadFollow these steps to use an automated tool to clean the printhead.Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.From the control panel home screen, touch the Settings icon (), and then touch Tools.Touch the Down Arrow (), and then touch Clean Printhead. The product cleans the printheads, and then prints a test page.Review the print quality on the test page.Figure : Example of the printhead cleaning test pageIf the print quality on the test page is satisfactory, return to the current print job.If the print quality on the test page is unsatisfactory, perform a secondary cleaning of the printhead.If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last cleaning stage to start the first stage of the cleaning process over again. NOTE: Never turn off the printer when ink cartridges are missing. Make sure that you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.Solution five: Service the printer Contacting HP for service in all countries/regions except Asia Pacific.If you completed all the preceding steps and your product still has an issue, service the product.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers. NOTE: Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

Deskjet 3520 Black not printing

I have a Deskjet 3520e All-in-One printer and I just replaced all four of the ink cartidges in it because they were empty. Now, suddenly the black will not print.
I have done all the fixes suggested by the support documents on this website. The cartidges are genuine, I bought them from the HP online store, they are installed correctly, and vented correctly. I have done an alignment as well as printhead cleanings. I used the HP Scan and Print Doctor application which said there is nothing wrong with my printer.
I am not sure what else to try at this point except maybe to by yet another cartidge to see if a different one would work. I have never had issues with this printer before. I would appreciate any suggestions. Thank you!
This question was solved.
View Solution.

Hi Albright_B,
If you haven't already taken the printer in for repair, please call HP. Even though the printer is out of warranty, I am certain they will be able to help you. Please take the time to call them and then let me know the outcome.
Let HP help, If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

New Black not printing

Utility says both cartridges are full, but only tricolor prints. Replacing brand new black cartridge expensive, hope there's a better way. Ideas?

Hello Photo2014,
Please click here to access the steps that shoule resolve the issue.
If issue still exists please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Officejet 4620 - Black not printing

Greetings,
The printer listed above is approx. 1.5 years old (out of warranty). All the color cartridges are printing fine, except for black. The cartridge has been replaced twice with brand new HP 564XL cartridges, but the problem remains.
i've followed every step outlined in the support page (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03137135&tmp_task=solveCategory&cc=us&dlc=en&lc...), but no change.
Are there any other options or tricks I can try before resorting to replacing the printhead(s)? If I've left out any required information, please let me know and I'll gladly supply. Thank you in advance for any input.

Hi Gary.
I think seeing that you have ran through the document and all the steps that I have outlined, the next step I suggest you take is to contact HP Total Care. The number to call is 1-800-474-6836 or if you are outside North America, please click on the following link. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
It has been a pleasure working with you and if you have any other questions for me, please fee free to write back and I will be happy to help.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Black not printing on officejet 4620

Same issue as other posts, but no solution posted. Tried all the suggestions, but still not working. Please help.

If you have done all the steps in the document here I would suggest you contact HP for options.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Inkjet 3522 : Printer does not print any black content

- Model : Inkjet 3522
- Cartridge: 564
- Tried 3 cartridges, 1 was indicating low so I figured that was the problem in the first place so I got a new on swapped it carefully, didnt work.
- I tried all the tools ie. cleaning printhead/status report/quality report etc.
- Printer picks up the cartridge and shows full
- 1st few times it would just print faded lines of text you can barely read it
- I did a status report just now and the Yellow/Blue/Red(pink) shows up but the section for black is just empty, won't even print the report. That was my 2nd cartridge brand new and I swapped it immediately following instructions, didnt let it sit or anything.
- I got the printer about 3-4 months ago and any help would be greatly appreciated.
Thanks!

The document here may help resolve black not printing on your Deskjet 3522 printer. Be sure to check the vents as described in solution three.
Is your printer still in warranty? You can check with HP's warranty tool here. If the printer is still in warranty and the above does not resolve the issue I would suggest you call HP for service. In the US call 1-800-HPINVENt, elsewhere see the contact information here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Deskjet 3522 Black Ink will not print

Black ink wont print on my Deskjet 3522 went through all the troubleshooting. I have cleaned printer head, Aligned Printer, got new ink, and made sure that I cleaned vent holes on ink cartridge. Ink is not cheap can I get some help please!

As this is a DJ 3520 printer, please call HP support for a replacement (even if the printer is out of warranty)...
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing-on-Officejet-46...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Phonosmart 310a black ink cartridge will not print

Inserted new black (not photo black) cartridge and on test nothing is printed on the paper. ran test and the place where the black should show up, prints a blank. Visual test on printer screed show all colors, including black, full. Ran cleaning twice, no printing. cleaned vent hole. cleaned ink port....pushed down on screen gently and ink puddled around the screen. replaced the cartridge, no print. shook cartridge and got liquid sound indicating ink was inside.

The document here has troubleshooting steps that may help resolve black not printing on your Photosmart c310a. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

7510 e-ALL-IN-ONE not printing black ink.

I have a Photosmart 7510 e-ALL-IN-ONE printer that has worked beautifully until the last time I replaced the black ink. The printer screen says the ink cartridge is full, yet nothing will print. I checked the vent on the cartridge, it seems to be fine. I performed the clean cartridge procedure, but still nothing. This has been a great printer; what do I do?

I would suggest the troubleshooting steps in the document here to address black not printing on your Photosmart 7510. If the first four solutions listed to not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart 5510 . Not printing black

I have completed scan doctor, and has made no differance. still only printing light grey

Hi @joncon
Is the printer within warranty?
Black not printing
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart C410 not printing black

My printer suddenly stopped printing black. I have changed both the photo black and the black cartridges but hasn't helped. Any suggestions?

The document here has troubleshooting steps that may help resolve black not printing on your Photosmart c410a. Be sure to check the vents. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black not printing

Similar Messages

Maybe you are looking for