Black out on information regarding artwork

I have seen a number of threads on the issue of artwork suddenly not sticking to iTunes files, unless it is artwork that can automatically be found online through the get artwork function. In all the threads there are many people complaining that they can no longer attach artwork to files and none of the threads ends in resolve or answers, or even with information that confirms that this is simply the way it is going to be on 7.7.1 iTunes. Is this a blackout of information intentionally because iTunes has no intention of fixing this "problem". I've found that iTunes forums on Apple Discussions are always the forums that lack the successful answers, dialogue and information that the other forums so regularly provide. Honesty and some answers would be appreciated.

Good Morning James.
I also see people posting on this topic. But a Black Out? No. I don't think there is some big plot to 'hide' information regarding this issue. Considering that there could always be any number of reasons that someone is having problems with their iTunes artwork. 7.7.1 glitches (yes, I said that first), user error, copyright issues, whatever. There are so many variables that I don't think there is one answer that 'fixes it' and it's just being kept a big secret.
As far as the forums here in the Discussion Boards go, and your mention of the "lack the successful answers, dialogue and information that the other forums so regularly provide"....
I just don't see it. Really. Being that this is a user to user board (regardless of who may or may not peek in here), why you would expect that 'they' (that would be users, just like yourself) would have the answers to everything, when you don't, is kind of... well, I'll assume is coming from a place of total frustration. And to imply that "honesty and answers" aren't forthcoming on this particular topic (or any other for that matter) is unjustified and at best, misdirected. The truth is, if we had to pay for the help we get here from alot of these responders, we couldn't afford it.
And lastly, if users come to the boards and there is no help/answers to be had, iTunes has a great big Support Page that allows you to address your specific issues directly to the people that should have the answers/help you require. With the added benefit of getting your complaint on record. Here is the link:
http://www.apple.com/support/itunes/store/browser/
Sincerely (And if in the US, Have a great holiday!)
mwn
Message was edited by: much wiser now

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