Black page in HP Scanjet 5000 sheet feed scanner

I tried scanning a document using HP Scanjet 5000 Sheet feed Scanner ,but the result of the scan page is totally black.I don't know what to do, i tried cleaning the rollers, turning on/off the machine but still the same black page is coming.Please help anybody to solve this problem.

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums - Scanners.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
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Hi @Dani77 ,
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I would really like to be able to help you resolve this issue.
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I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
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Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Black page when copying and scanning

Hi,
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Hi @Dani77 ,
I see by your post that you are getting a black page when copying and scanning from the printer. You can print fine and you updated the HP software, the printer is connected directly to a wall outlet and you have the same results.
I would really like to be able to help you resolve this issue.
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Try making a copy with a blank sheet.
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I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
Please let me know the outcome.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Message was edited by: CtDave

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Black page in HP Scanjet 5000 sheet feed scanner

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