Black page when copying and scanning

Hi,
I have a HP Laserjet 1536dnf MFP, all was working fine until I changed the ink cartridge two days ago. Printing is fine but when I go to copy or scan I get a solid black page printed. I've checked the light goes across when copying and scanning, tried switching off printer and on again, plugged it straight in to wall and updated all HP software. Any ideas?
Many thanks
Dani

Hi @Dani77 ,
I see by your post that you are getting a black page when copying and scanning from the printer. You can print fine and you updated the HP software, the printer is connected directly to a wall outlet and you have the same results.
I would really like to be able to help you resolve this issue.
I wasn't sure whether you just updated the printer software on the printer or the firmware.
If you haven't already, please update the printer's firmware. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Disconnect the USB or Ethernet cable from the printer.
Make sure the printer is still connected directly to a 3 prong wall outlet.
Try making a copy with a blank sheet.
If the output is blank, then try and copy a text document.
I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
Please let me know the outcome.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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C5280 prints black page when copying and scanning

Can anybody help please.
C5280 prints a black page when I want to copy or scan but it prints ok from the computer. The light seems to be working on it. I am unable to reinstall with the disc as the CD drive is not working now. Does it need to be reinstalled.
Thanks for any help possible.

Hi @Dani77 ,
I see by your post that you are getting a black page when copying and scanning from the printer. You can print fine and you updated the HP software, the printer is connected directly to a wall outlet and you have the same results.
I would really like to be able to help you resolve this issue.
I wasn't sure whether you just updated the printer software on the printer or the firmware.
If you haven't already, please update the printer's firmware. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Disconnect the USB or Ethernet cable from the printer.
Make sure the printer is still connected directly to a 3 prong wall outlet.
Try making a copy with a blank sheet.
If the output is blank, then try and copy a text document.
I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
Please let me know the outcome.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Is it possible to keep the outline auto formatting from Pages when copying and pasting that outline to the Presenter Notes on Keynote?

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whenever i print or scan stuffs. please help asap! thanks

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I have a faded streak down middle of page when copying, scanning, faxing only

When I copy or scan a document the copy or scanned page comes out with a faded streak verically down the middle of the page. the faded area is approx 2 3/4 inches wide. I can print from the computer fine, no streak appears on the printed copy. This only happens in copy, scan and probably faxing. I've done all troubleshooting for scanning, faxing and copying for this type of all in one printer. Any suggestions.

Hi , Welcome to the HP Forums! I understand that you have a faded streak down middle of page when copying, scanning, faxing only, on your HP Officejet Pro 8620. I am happy to look into this for you! Please, try the troubleshooting steps within this quality guide, Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans, and let me know what happens! Hope this resolves your issue! “Please click the Thumbs up icon below to thank me for responding.”

HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF

We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP LaserJet Pro M1536 just copy and scan lines

HP LaserJet Pro M1536 just copy and scan lines
Hi, I have a problem with the multifunction suddenly.
When I make a photocopy or when I scan to PC, both the ADF glass, leaving only the lines without any image of the sheet that I'm scanning. If mold from windows instead working normally.
What might be?
Greetings.
Raffaele
HP LaserJet Pro M1536 copia e scansiona solo righe
Salve, ho un problema all'improvviso con la multifunzione.
Quando faccio una fotocopia oppure quando scansiono verso il pc, sia dal vetro che dall'adf, escono solo delle righe senza alcuna immagine del foglio che sto scansionando. Se stampo da windows invece funziona normalmente.
Da cosa può dipendere ?
Saluti.
Raffaele

Hi Opp1,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to reinstall the printer software.
I will be happy to help you.
The print spooler is part of the Windows operating system and if it doesn't stay running the printer software won't install or print.
You could try the following steps to see if this will resolve the issue.
Normally with spooler problems the first thing to do is to clear the print queue.
Open a Run window (Windows Logo key+R), type cmd and press Enter.
Now type these commands, which are in capitals for clarity:
NET STOP SPOOLER and press Enter
DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
NET START SPOOLER and press Enter
EXIT and press Enter
If you are still having issues with the print spooler stopped then right click on the start button, left click on explore, open the windows folder, open system32 folder, open the spool folder, open the printer's folder, then delete everything on the right window.
Then go back and try and start the print spooler again.
Run a full uninstall of the printer software. Disconnect the USB cable.
To uninstall from CD:
Go start and select computer.
Right click on the CD for the printer and left click open in a new window.
Double click on uninstall.
Uninstall printer from the C Drive.
Go to start, computer, c:, windows, program files or program files x86, HP, printer name. Double click uninstall. Restart the computer.
Check to make sure the print spooler is running.
Ran the installation again. Don't connect the USB cable until prompted.
If the print spooler stops again you will need to contact the computer manufacturer to resolve this issue.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Premiere Pro CC(2014) crashing when copying and pasting clips

Has anyone found Premiere to hang when copy and pasting clips from one sequence to another, or even within the same sequence.
Sometimes, it hangs then comes back to life. Other time I just have to force quit.
Thanks

I don't recall reports of such a problem. We'll need more info to attempt to troubleshoot the issue. Start with the prompts on this page: FAQ: What information should I provide when asking a question on this forum? Especially the details on your computer.
Also, please report the following:
the types of content in your sequence, particularly in segments you're pasting. The source(s) of the content, the codec(s), the duration of copied segments?
where the content is stored?
whether either sequence was imported from a third-party program via XML or the like?
the sequence settings of both sequences?
what effects & transitions are in use, particularly in the segments you're pasting?
what is resource usage before and during the copy/paste operation? Is a CPU getting pegged? Does memory usage spike precipitously?

I've recently noticed that since the last upgrade any links to pdf files on websited no longer work. All I get is a blank white page or a blank black page when I click on these links. Can I fix this?

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YAY!! I have Safe mode!!
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Copying and scanning 7515

Hi, I lost my directions to copy and scan and I would like if someone could text me and explain how to do these funtions. It would be most helpful! machomanmen

Hello @machomanmen , and welcome to the HP Forums!
I can see you're looking into scan and copy options. I would like to help!
I would recommend the following documents:
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

The control click and external mouse right click no longer works when copying and pasting album art within itunes. Ex. Hit get info for one song to paste to the rest, copying the artwork wont work when it used to.

The control click and external mouse right click no longer works when copying and pasting album art within itunes. Ex. Hit get info for one song to paste to the rest, copying the artwork wont work when it used to.

Hello there, Teworsham90.
The following Knowledge Base article reviews the process of adding artwork to content in your iTunes Library:
iTunes: How to add artwork to songs and videos in your library
http://support.apple.com/kb/HT1409
Thanks for reaching out to Apple Support Communities.
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Black pages when scanning

hi
I have been using adobe pro 11 for a few months now but have recently changed printer/scanner from one brother to a brother MFC-J870dw. when I try to add a page to a document via the scanner all I get is a black page that keeps replicating itself and I cannot do anything unless I end task in the task manager. I have then ended with multiple black pages. does anyone else have this issue?

You scanner may have died. Pull the power plug out of the back of the printer for 20 seconds to reset it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Most compatable file type to use when copying and pasting specially formatted text into html pages?

Hello,
I have a simple web site at http://www.psychicmeatloaf.com which is an online poetry journal site. I use files people send me (mostly .doc or .docx) and cut and paste the text from those files into html pages in an older version of Dreamweaver and some of the text has special formatting (like this page: http://www.psychicmeatloaf.com/Chang-poetry.htm ). The best way I have found to maintain the special text formatting is to open the .docx files and "save as a web page" in Word and then open the web page from Dreamweaver and then "Preview the page" in Explorer and copy and paste from the preview into an html page in Dreamveaver. Even using this method, some text will not maintain it's special formatting and for those I just save the page as a .jpg file and use that, because I have no other choice.
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neophyte weaver wrote:
The best way I have found to maintain the special text formatting is to open the .docx files and "save as a web page" in Word and then open the web page from Dreamweaver and then "Preview the page" in Explorer and copy and paste from the preview into an html page in Dreamveaver.
That's a lot of steps to get to a single end that could be done with a simple copy & paste of the text into code. Like Photoshop and Fireworks, Word writes some very bulky and dirty code. I wouldn't recommend it for direct copy by the method described above.
I personally copy the text and paste it into code view. It takes a little more work, but I don't get dozens of lines of inline styles added with it and using a preformatted post div (saved and hidden in the code (), I can quickly put title, date, byline and links up with a cut & paste.
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Also, since nearly EVERYONE will use a different formatting in a Word doc, putting a bunch of differently formatted posts into a page will make it look like one of those ransom notes made of cut out text from different newspapers and magazines. Better to keep everything in a single format (your format) so it doesn't become an eyesore.
Message was edited by: Curtis_E_Flush

F4180 copy and scan button dont work

my problem is:
when i press buton copy or scan noting hapening just power buton blink one time.
I have only black ink cartrige and all print options works good.
I can scan in windows other programs
on printer icon ink (black and color blinking and copy screen showing "E"
i have new fresh windows 7 and new fresh drivers form official site. What i can do with it ?

Hello Voltiur,
Welcome to the HP Forums.
I see that you are having an issue with the Power light flashing and the printer being none responsive when attempting to scan or copy.
Here is a document that explains Blinking Lights on the HP Deskjet F4100 All-in-One Printer Series.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Cannot print from my computer, windows denies access to add printer, can copy and scan

dell laptop, wireless, will not let me add printer, altho it shows the printer scan and copy...........

Hi flalady,
Thank you for your response!
What happened when you tried the guide I had posted?
Do you see any error messages on the printer's display screen?
Are you able to print a test page? Video: Printing a Test Page - HP Photosmart 6520 e-All-in-One Printer.
In the meantime, please try the guide I had posted earlier, as well as the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Black page when copying and scanning

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