Black pages when scanning

hi
I have been using adobe pro 11 for a few months now but have recently changed printer/scanner from one brother to a brother MFC-J870dw. when I try to add a page to a document via the scanner all I get is a black page that keeps replicating itself and I cannot do anything unless I end task in the task manager. I have then ended with multiple black pages. does anyone else have this issue?

You scanner may have died. Pull the power plug out of the back of the printer for 20 seconds to reset it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

C5280 prints black page when copying and scanning

Can anybody help please.
C5280 prints a black page when I want to copy or scan but it prints ok from the computer. The light seems to be working on it. I am unable to reinstall with the disc as the CD drive is not working now. Does it need to be reinstalled.
Thanks for any help possible.

Hi @Dani77 ,
I see by your post that you are getting a black page when copying and scanning from the printer. You can print fine and you updated the HP software, the printer is connected directly to a wall outlet and you have the same results.
I would really like to be able to help you resolve this issue.
I wasn't sure whether you just updated the printer software on the printer or the firmware.
If you haven't already, please update the printer's firmware. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Disconnect the USB or Ethernet cable from the printer.
Make sure the printer is still connected directly to a 3 prong wall outlet.
Try making a copy with a blank sheet.
If the output is blank, then try and copy a text document.
I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
Please let me know the outcome.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Black page when copying and scanning

Hi,
I have a HP Laserjet 1536dnf MFP, all was working fine until I changed the ink cartridge two days ago. Printing is fine but when I go to copy or scan I get a solid black page printed. I've checked the light goes across when copying and scanning, tried switching off printer and on again, plugged it straight in to wall and updated all HP software. Any ideas?
Many thanks
Dani

Hi @Dani77 ,
I see by your post that you are getting a black page when copying and scanning from the printer. You can print fine and you updated the HP software, the printer is connected directly to a wall outlet and you have the same results.
I would really like to be able to help you resolve this issue.
I wasn't sure whether you just updated the printer software on the printer or the firmware.
If you haven't already, please update the printer's firmware. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Disconnect the USB or Ethernet cable from the printer.
Make sure the printer is still connected directly to a 3 prong wall outlet.
Try making a copy with a blank sheet.
If the output is blank, then try and copy a text document.
I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
Please let me know the outcome.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

I've recently noticed that since the last upgrade any links to pdf files on websited no longer work. All I get is a blank white page or a blank black page when I click on these links. Can I fix this?

I've recently noticed that since the last upgrade any links to pdf files on websited no longer work. All I get is a blank white page or a blank black page when I click on these links. Can I fix this?

YAY!! I have Safe mode!!
um, now what?

HP Laserjet Pro 200 color MFP skipping even pages when scanning

my scanner skips ever other page when scanning. noticed other posts regarding a different model and wondering if there is a fix out there for the Laserjet Pro 200 MFP??? Please and Thank you!!

Hi jbogda,
I see by your post that the printer skips every other page when scanning. I can help you.
Do you have the Laserjet Pro M276 printer?
How Do I Find My Model Number or Product Number?
I believe that you are scanning from the ADF, multiple pages and the feeder isn't pulling in the pages properly. Please clarify if I am incorrect.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
I have provided a document with some steps to try to see if that will resolve the issue.
'Document feeder mispick' Message Displays on the Control Panel and the ADF Does Not Pick Up Paper o... Disregard the title.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Thin horizontal black line at BOTTOM of page when scan on HP Officejet Pro 8600 Plus

I owned an HP Officejet Pro 8500 and scanning was perfect. I recently purchased an HP Officejet Pro 8600 Plus.
When I scan from the HP 8600 auto document feeder, I get a thin (several pixel wide) black line along the bottom edge of the resulting scan. This line will sometimes be slighly crooked or only appear across half the page, in which case it tends to get thicker toward the edge of the page). I believe this line is an artifact from scanning the very bottom edge of the oroginal document. I think it is showing where the bottom edge of the page was when scanned. If the document is a little skewed, then the black line at the bottom will be a little crooked, probably following the edge of the page. This problem is consistent, and repeatable. It happens in both "Scan To E-mail" mode and "Scan To Network Folder" mode.
When I scan from the flat bed, I get a very narrow black line along the very top edge of the resulting scan, but the bottom appears fine (although I've not tested this extensively).
These thin black lines did not occur when scanning from the HP 8500.
I am wondering if there is a setting to adjust this, or if it is a firmware difference between printers that needs debugging.
This question was solved.
View Solution.

I find it interesting that the issue happens across both printers. This is what leads me to believe this is something with the software/connection with the PC. One thing I will note is that you mentioned above using Adobe Reader 10.1.6. The latest version of Adobe Reader is 11.0.02. I would advise removing your current version of Adobe Reader and install the latest version.
I am not sure if this will fix the issue as you mentioned the line comes across in jpeg and other scanning styles. Do you possibly have another PC you could try setting up a connection with quickly and attempting a scan? This would be another way to ensure if the issue is coming from the printer or a connection/software issue.
I would like to make sure the issue is coming from the scanners on these printers before returning the printers as I would hate for you to get another model printer and the issue remain with this printer as well. However, I will note that the Laserjet Pro 200 is a nice series printer from my experience. I have used the Laserjet Pro 200 black and white only edition, the MFP, and the TopShot edition where I am located.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Keynote is adding black pages when I use effcts and transitions

When I use effects on keynote pages such as disolve and I try to play back the presentation keynote seems to be adding blank pages between slides. Can anyone help me?

You could try to update your system to 10.4.11. That is the system requirement for iWork'09.

Firefox comes up with a black page when I click

Firefox has downloaded but when I click I get a black screen.

hello dan, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode '''by pressing the shift key while the application is launching''' & disable hardware acceleration in the firefox ''menu ≡ > options > advanced > general'' (that setting will take a restart of the browser to take effect).
[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

HP Officejet Pro 8500 A909g - Streak down middle of the page during scanning only

When scanning documents there is a black streak down the middle of the page. I have already followed the help instruction to clean the glass, rollers, etc... I have turned off the computer and the copier & then restarted. I'm still having the same problem???

Welcome to the HP Forums Bjoyful,
I read your post, which indicates that you are getting a black streak down the middle of the page when scanning.
I can help you with this.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. When scanning with a surge protector, it can cause the vertical lines.
Just to make sure this is the document you followed to clean the glass and rollers, I have included it.
Vertical Bands, Streaks, or Lines in a Copy, Fax, or Scan.
Update the printer's firmware if you are still having issues. HP Officejet Pro 8500 Wireless All-in-One Printer - A909g Drivers.
Do you get the black lines scanning from the glass and the ADF?
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Swapped out CM2320nf Fuser Causes Black Pages. FW: 20140625.

I’m sorry this is so long but I want to avoid unnecessary “Tried that” posts.
My fuser was working fine except the sleeve and pressure roller were worn out and causing wrinkles along the left side of the page and occasionally folded over the page onto itself.
I swapped the fuser out with one from one of my CP2025s that I know work. No wrinkling or folding now but the printer prints out all black pages.
I’ve tried everything including, resetting to factory defaults both from the menu and using the up arrow and cancel buttons down on power up, recalibrating and cleaning. Secondary functions to clean the belt produced a smeary grey page. Color calibration causes black pages plus horizontal lines about a quarter of an inch high of the other 3 colors about an inch apart between the rest of the black page. Scan calibration also gives similar results. I also tried reinstalling the latest firmware dated 20140625. I tried using the Automatic Document Feeder to make a copy of a scanned page, same black page.
I took out the fuser and reinstalled it to make sure I didn’t miss any electrical connections. This time I didn’t waste my time following the instructions in the Service Manual which tell you to remove all covers and the scanner unit. All’s you really have to do is pop off the back door right side stopper bar and remove the 3 screws at the top and lift up to remove back cover panel. The back door then comes off with the cover. Then 2 screws to get the fuser out. Nothing wrong or missing from the first installation so I reinstalled the fuser and still get the same results.
I tried hooking it up to the network and was able to look at and set things up using the web based interface. All are working fine. I did a printer control panel keyboard test twice to make sure all keys are working and none are stuck in the down position. No problems.
Finally I tried to print the test page from the Windows 8.1 64 bit OS Devices and printers page for this printer. Again no text only a black page.
At no time have I gotten any text on any pages printed. Sometimes the black page will come out with a little color. Usually green.
I read the entire User Manual, Technical Reference Manual and Service Manual. The Service Manual has one section stating you can’t replace 2 of the circuit boards at the same time because one contains information about the other so if one is replaced the other will restore its information once the new board is installed. If you try replacing both boards at the same time both boards don’t have the information about the other so neither board gets restored causing major image quality problems.
I did not remove or install any circuit boards. I only removed the straps connecting boards that I was instructed to detach using the instructions in the Service Manual.
I’m at a loss as to how to fix this and don’t know how it could have happened unless one of the circuit boards got damaged during the process. This is real annoying because these boards did not need to be exposed in the first place and were only exposed because of the unnecessary instructions to remove all the panels and covers in the Service Manual.
Any help will be greatly appreciated.
Best Regards,
Paul Mighetto

Bad Scan result black page with color vertical lines

Why my HP Deskjet 1050 All in one printer Bad Scan result black page with color vertical lines ? i'm running on linux mint 17.

Hi , Welcome to the HP Forums! I understand that you are getting vertical lines with your scanning when using your HP Deskjet 1050 printer on Linux Mint 17. I am happy to look into this for you! What happens when you make copies with the printer? Copy Documents with Text and Graphics. Do you still see the vertical lines? In the meantime, please see this guide, Vertical Bands, Lines, or Streaks in Copies or Scans, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

Why do I get a black screen when i click on a PDF in a web page?

why do I get a black screen when i click on a PDF in a web page? Firefox works as is should.

Hi,
From your Safari menu bar click Safari / Preferences then select the Extensions tab. If you have any installed, turn that off, then relaunch Safari. Try a PDF file.
If it's not Extensions, open a Finder window. Select MacintoshHD in the Sidebar on the left. Now open the Library folder then the Internet Plug-Ins folder. If you see any files such as this:
AdobePDF Browser or Viewer Plug-in
Move it to the Trash, relaunch Safari.
Carolyn :-)

My iMac is connected to a Brother printer. I have Snow Leopard 10.7.3 As of yesterday, when I try to print a PDF it prints as a blank black page. Does anyone know how to correct this so that the PDF will print as I see it on screen?

My iMac is connected to a Brother printer. I have Snow Leopard 10.7.3 As of yesterday, when I try to print a PDF it prints as a blank black page. Does anyone know how to correct this so that the PDF will print as I see it on screen?

If you are running Mac OS X 10.7.3 then you have Lion installed, not Snow Leopard. It's probably not important to this discussion, but something you should be aware of.
What application are you printing the PDF files from? Have you tried opening the PDF file using the Preview application that can be found in the Applications folder? Does the issue still occur? Have you tried other PDF files from a different source?
Another poster in the following discussion thread reported that this method resolved their black blank PDF issue when viewing (and presumably printing) PDF files from Safari.
https://discussions.apple.com/thread/3890509?start=0&tstart=0
This solved my question by mcbuffy on Apr 20, 2012 11:29 AM
There's a solution if you want to see the PDF inside Safari's window :
Go to the folder : Your Hard Drive / Library / Internet Plug-ins.
If you see a file with PDF in its name drag it to the trash.
Quit and restart Safari to test with a PDF.
If it works you can empty the trash.

HT4623 Hi there, yesterday I updated Facebook and Viber. They are not working,Viber shows waiting and when try to launch Facebook all I get is a BLACK page. Help please

Hi there,
yesterday I updated Facebook and Viber, they are not working.
When I launch Facebook all I'm getting is a BLACK page and Viber is highlighted in grey and showing "waiting".
Help Please Please Please

Hello rulawa,
You may want to take a look at some of the standard troubleshooting steps for App Store apps found in the article below.
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Hope that helps,
- Griff W.

How can I get my files to print? when i go to the print page they show up a black page .

I seem to be having trouble getting downlaoded pdfs to print off. I can view them and they look ok but then i go to the print setup and all that shows is a black page. If i try to open the saved file from the desktop it say the file is damaged or corrupt . this doesnt always happen. sometimes it's fine, so idont know what is wrong, the file , my printer , adobe reader?? can anyone help?

HI thanks for that Pat, but doesn't seemed to have fixed it . I dont have that option on my print set up.
this is message i get when i try to open the file. Adobe Reader could not open 'calleen-2014-a4-form.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
when i am viewing the document online i dont have any access to adobe reader menus or bar at the top, then i go to print from safari browser and then the page in the print box is black , no image. Any other suggestions . thanks

Black pages when scanning

Similar Messages

Maybe you are looking for