Black printer cartridge not printing

I installed a new black HP cartridge, and it does not print at all, despite the fact that the test of ink level shows that it is full. I tried running the "CLEAN PRINTHEAD" function and the "ALIGN PRINTER" function but neither did anything to solve the problem.
Thanks for any assistance.

Hello,
It seems to be an issue with the printhead which is an internal and non replacable part. Hence the printer need to be SERVICED.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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HP 802 Black ink cartridge not compatible with HP Deskjet 1050 Printer - J410a [Model: CH346A].

I am Sharjil Ahmed from Kolkata, India, and had bought theHP Deskjet 1050 All-in-One Printer - J410a [Product Model: CH346A] from an online shopping website www.crazeal.com on 18 December, 2011, where the product information consisted that I will be provided HP 62 small black ink cartridge HP 62 small tri-color ink cartridge along with the product. However, the box consisted of HP 61 small black ink cartridge HP 61 small tri-color ink cartridge.
I also registered my product on 03 January, 2012, and found out that the ink cartridges which are compatible with my printer are HP 802 Black ink cartridge (CH563ZZ) and purchased the same, but when i tried to take a printout a message appeared that HP 802 Black ink cartridge is not compatible. Hence I had contacted the HP service centre of our area where I was informed that the cardridges compatible with my printer is HP 61 only and the hardware of my printer does not support HP 802.
Please help as I have not been able to find HP 61 anywhere in my locality.
[Personal Information Removed]
This question was solved.
View Solution.

Hi sharjilahmed,
The 802 cartridges are the correct ones for your region. If you purchased the printer from a Region other than India you will need to contact technical support, so they can assist you with getting the region changed on the printer. Contact numbers for India support below.
DeskJet, Inkjet All-in-One, Entry level LaserJet, LaserJet All-in-One:
1800 200 0047, 1800 425 7737,
0124 387 7300, 0124 234 0917
I am an HP employee.
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Black ink cartridge not working after replacing

I replaced the black ink cartridge on my HP Photosmart 6510 because the print was getting faded. Now the black will not print. I used an original HP replacement cartridge and inserted it according to specifications. I ran a test page and all colors printed except the black so I ran a printhead clean to no avail. I wet a paper towel and touched it to the ink and it is not dried up. Help!

It is definitely a hardware problem then. Try the steps in the document below. If that doesn't work, you will need to contact tech support. If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
Black Ink is Missing on Printouts
HP Technical Support Case Call Form

Black Ink Cartridge not working HP Photosmart 5510 series

I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print. I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print. I did everything the help menu said and it still doesn't print. I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working. The printer recognizes that the cartridge is full---there are no error messages---but it won't print. I also replaced the three color cartridges and they print fine, but the black doesn't. Any help would be appreciated. My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

Hi, please see links below on cartridge changes
Change to electrical chip (new design has black dot)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
Black XL size
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Why would a new 564 black ink cartridge not print?

New black ink cartrige. Installed like usual. Won't print. Always worked before. Any thoughts?

Good day to you @holb , welcome to the forums
I read about the black ink not printing for you.
If you would like to let me know which printer model you're working with and the OS you're running on your computer, I will certainly look into the troubleshooting guides for you.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How Do I Find My Model Number?
Thank you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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New black ink cartridge not working

I have installed new ink cartridges and all the colour ones work but the black will not print out. Level of ink is fine, touching where the ink comes out is wet and black as is where it goes in on printer, but will not print out black at all only colours. Any ideas as to why?

Hi tagelbecky,
The post located here should help to resolve your issue.
Please let me know if I can be of any further help.
Many Thanks,
Francheska
Although I am an HP employee, I am speaking for myself and not for HP.

Black ink cartridge not working

My printer 3520 model, with cartridge 685 is not printing inspite of spending several hours doing various things. HP deskjet printers is a rejected case, as I suffer from heavy costs of printing and than this failure.. I have tried following: a. Tried printing from two laptopsb. Cleaned printer headc. Cleaned vent (actually it was good already, but still as guided)d. Attempted to print several copies of black and white, all of them came out white I have to take colour printout, which works. Cartridge is new. I am from India. Printer is more than a year old. Is there someone who can help with specific instructions and not generic steps written in help URLs with almost no affect.

busey33,
This article should help you get past the alignment failed if you are using the 6510 like the original poster. Give the steps a shot and let us know if it helps unless it is a different model number in which case let us know.
debiscrolls,
Could you help me with unique factors of your situation? Is this for the 6510 or a different printer? Are you able to print a test page? If so is black and any other color missing or streaked from the test?
Best of Luck!
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Black ink cartridge not intended for use c6100

I have been printing on the C6100 all-in-one printer. Without making any changes to the cartridges, the message 'The following ink cartridge is not intended for use in this printer' has come up. How can I get rid of it?

The troubleshooting steps in the document here may help resolve the cartridge error on your Photosmart c6100 series printer.

Black ink cartridge in my Photosmart c309g-m won't print

I have an HP Photosmart Premium C309g-m printer. The black ink was low so I replaced the cartridge with a brand new HP564 black ink cartridge (not the photo black ink cartridge). The printer will not print the black ink cartridge since I replaced it. I have replaced it with a new black ink cartridge twice thinking that perhaps the first one was bad. I have shut down the printer as instructed and waited. I unplugged the power source and unplugged it from my computer. After waiting the instructed time period, I plugged everything back in, turned the printer back on and attempted to print again. The black ink cartridge still will not print.The color cartridges and the photo black ink cartridge are printing. I have done several clean printhead routines. I even attempted an alignment (this has failed). Now since the alignment procedure has failed, the printer attempts the alignment every time I turn it back on. This procedure continues to fail since the black ink cartridge still won't print! I am wasting all my color and photo black ink! What can I do to correct this problem?The error messages that I received were Oxc19a0007 and Oxc19a00013. I could not find any other solutions for this problem.

I have the same problem as redtailhawk, however no error messages. I have an HP Photosmart Premium C309g-m printer/copier/scanner. The cyan, magenta, and photo black cartridges were all low, so I replaced them with remanufactured HP564XL cartridges from 4inkjets.com, which apparently are from LD Products, which is on the labels on each cartridge. These are what I already had installed, and have been using sucessfully for the past two years or so. The printer will not print using the black ink cartridge since I replaced the other three cartridges. I believe, actually, that I tried to put a document and only the color text printed before I replaced the three cartridges. I tried another remanufactured black ink cartridge, thinking that the one I had installed might have become bad somehow. What I have tried:1. I cleaned the printheads from the printer network page, then did a 2nd deeper cleaning.2. I performed a hard reset by unplugging the printer while it was on, after it got finished performing all tasks, then plugged it back in 30-60 seconds later.3. I verified that all cartridges were properly vented.4. I soaked the printheads in hot water and noticed that quite a bit of ink flushed out of them. However, when I reinstalled the printheads and cartridges, all my ink level went down at least 50%. Before I removed the printhead, I also noticed that there was some black ink on the printhead that looks like it had leaked from the cartridge prossibly. When I run a print quality report or printer status report, I see that the black does not print at all; the other four cartridges all displays their levels. Also, every time I try to align the cartridges, the alignment fails. I do not get any error messages, though. I am running Windows 7 (x64) and printing via USB. I also tried printing via bluetooth as well as using the web services printer, neither of which worked. I also booted into Windows 8.1 (x64) RTM and attempted to print, but I'm having the same problem. Please advise me on what I can do to fix this problem, or if I have to buy another printhead. Thank you greatly in advance. Not sure if these would be useful, but I've include my printer's device information pages and well as the usage report.
Below is my printer's device information page: Below is my printer's usage report:

HP Photosmart 6510 not printing black after cartridge cchange

I see the issue of not being able to print in black after a black cartridge change is not new. This is not the first time I have change the black cartridge but it is the first time I had this issue arise. I have followed the various peices of advice and troubleshooting suggested to no avail.
Troubleshooting done thus far:
Remove and reseat black ink cartridge
Run Clean Printer head tool several times...first used printer menu and then a few times using HP tool on PC
Run align print heads several times...first used printer menu and then a few times using HP tool on PC
Black either does not print or is very light, almost illegible. Any other troubleshooting techniques?

For the Photosmart 6510 the troubleshooting steps in the document here may help. Especially make sure the vents are cleared. If that does not resolve the issue then resetting the printer as described in the post here may help. If this does not resolve the issue then read the entire thread here and try requesting reset instructions.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP 5510 wil not print in black ink after installing a new black ink cartridge

My HP 5510 printer will not print in black ink after installing an official HP black ink cartridge. I see other people have had the same problem. I have gone through all the troubleshooting suggestions.
I would like to know if anyone has been able to fix this problem. I just spend money on a new XL cartridge. Any help/suggestions would be appreciated.

Hi @obxgirl,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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I changed the black ink cartridge - does not print

I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one. Now the printer does not print, though it seems to be working, all I get is plank pages. I unplugged the printer, but it didn't help. what can I do?
The genuine cartridge is new and has ink. I changed an other cartridge too (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

Hi there, which printer model do you have?
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Photosmart C309a black ink cartridge will not print

Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

Black ink cartridge on photosmart printer 7250 not working

the black ink cartridge on my photosmart 7250 printer is not working. I've tried everything. I've aligned the cartridges and tried reprinting several times to see if the ink cartridge will start printing. Everything has failed. Does anyone know how to fix this problem?

You're welcome, and thank you for the updated information
I will recommend that you follow the steps within this Fixing Print Quality Problems document first. If that however does not resolve the issue and the black continues to not print, please try manually cleaning the printhead follow the steps in this 'Missing or Failed Printhead' document for your printer.
If after both of those documents the black still isn't printing properly what I suggest next will depend on if your printer is in warranty or not. If the printer is still under warranty (use this warranty checker to find out) then please call our technical support team for further assistance. If the printer is no longer under warranty, you can try the printhead soaking steps from @Bob_Headrick.
Let me know how things go for you
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**MissTeriLynn**
I work on behalf of HP

HP3070A Black Ink Cartridge does not print

My black ink cartridge started printing badly so I changed the cartridge and now it doesnt print any black at all. Having done all the usual things eg: ink clean, print head alignment check, restart, etc etc several times I found a post on this forum saying to try switching paper type to glossy. Lo and behold - prints perfectly! A life saving tip as I work from home and need a printer to do my job. I have had the printer for 18 months, so it's out if warranty now, quelle suprise, but apparently HP are extending this to two years as this is a known fault with the HP3070A? So how do I go about getting a repair/replacement under this new warranty? I've tried to find a contact tel no for HP Support but funnily enough it isnt available. I am a member of Which? and bought this printer on their recommendation. I will be contacting them to tell them to change oit to a "Don't Buy" if this isnt resolved quickly.
Come on HP support - support me!!!

The UK Support site here says chat or telephone support is available 8:30AM to 6PM local time. I suggest trying tomorrow. If you are unsucessful tomorrow post back here and I will see what I can do to escalate this.
HP contact options
Based on the information you provided, the following contact options are available for your product.
Chat - Chat is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Phone - Call is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
This question was solved.
View Solution.

To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Black printer cartridge not printing

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