Black Screen After Windows 8 64-bit Upgrade (Clean Install) on TouchSmart IQ508A (IQ500 series)

Hi there,
Just installed Windows 8 and am getting a black screen after booting up like many others. I currently have disabled the graphics driver and this has solved the black screen issue but I can no longer use my web cam for Skype (although web cam works for W8 Camera App oddly).
To date I have tried the following:
Loading up the latest Nvidia drivers from the Nvidia website
Attempting to use the drivers for Windows 7 both in compatability mode and normally. I unzipped SP44488 to get this working
I know many others are having this problem so I really would like someone from HP to respond and state whether a Windows 8 display driver for the Nvidia GE Force 9300M GS is being developed.
I ran the compatability wizard prior to the clean install and it came up with no issues so I am very disappointed I am having these problems.
I've found out that HP have a customised version of the above card so that explains why the Nvidia drivers dont work so I believe HP is therefore obligated to provide a driver.
If anyone else is having similar issues please respond as this will hopefully lead to more action.
cheers
Steve

I'm in the same boat. On my IQ804, the Nvidia GE Force 9300M GS card crashes when I use NVidia's latest Windows 8 driver and Microsoft's LIVE UPDATE drivers. I have to resort to the Standard VGA driver in order for the pc not to crash into a black screen.
I read on another forum you can try installing a July 2012 version of the driver from NVidia and that should solve the problem. I tried it once. Using the July 2012 version, the screen would stay on longer, but eventually it crashes into a black screen...but definitely more usable than the latest from NVidia and Microsoft.
I too have heard that HP used a customized version of the graphics card and that's why neither HP nor NVidia's drivers work.
I also tried installing the Nvidia GE Force 9300M GS drivers for Windows 7 that I downloaded from the HP website. It didn't work either. It actually failed to install altogether, saying my system is incompatible.
As is, the pc works fine. But videos and games that require motion is noticably choppy.
Any help from HP??

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GTX670 - Signal lost/black screen after windows loading icon

Hello,
I hope I am posting this in the correct forum area. If not I do apologize.
Here are my specs:
Board: MSI Z97-G45 Gaming
Bios: ?? whatever pre-installed on mobo
VGA: MSI GTX670 OC
PSU: Corsair HX750 750W
Intel Core i7-4790K
MEM: 12 GB Kingston HyperX DDR3 1600 2x 4GB, 2x 2GB sticks
HDD: SSD Kingston 120 GB (Win7), HDD 1 TB WD 7200 RPM (Win7), HDD 1.5 TB WD 7200 RPM (storage)
COOLER: Corsair Hydro Series H60 Water Cooler
OC: no overclocking done by me..default settings
OS: Windows 7 64bit Professional
So to keep this as direct and as short as humanly possible here is my situation.
Had a gtx670 card that I had to send back to MSI under RMA. They sent me what looks like a new gtx670 card (no dust) that I received yesterday (4 Aug). Last night I removed temporary old card (9800gt) and plugged in new 670gtx. Things seemed to be ok, reinstalled driver after card was recognized. Played one round of Battlefield 4 for testing purposes and all seemed good.
Upon exiting the game things went south in a hurry. Moving the mouse cursor around was extremely slow and choppy. Mouse clicks were not recognized. I could not bring up ctrl-alt-del to get to task manager. At this point the cursor turned to spinning circle as if things were happening. However, after 5+ minutes of nothing changing I did a hard boot.
Restarted and after the windows loading screen the signal appeared to be lost to the monitor and I was left with black screen. This was with the SSD. I then attempted to load into the HDD windows OS that I hadn't logged into yet with this card and was greeted with the same issue.
I can load into Safe Mode with no issues. In safe mode I removed all nvidia drivers and was then able to load into windows normally using basic windows vga drivers. The moment I load the Nvidia drivers and restart the computer I then have the issue again. This happens with both drives.
I have reset the video card in the PCI-Ex16 slot and still received the problem. I have tried a different PCI-Ex16 slot and still had the issue. I put the old 9800gt card back in and windows loaded perfectly and without issues on both drives. I put the 670gt in and try to load into normal windows and I lose signal and get black screen after the windows loading screen.
I'm at a loss at the moment. I think it's the drivers, but could it be the card?
Doing some research I've come across some people saying there may be issues with the nvidia HD audio drivers that are installed with the video drivers. Could it be as simple as uninstalling or unchecking that particular driver?

Flashed the BIOS last night to the latest version and attempted to launch windows with the GTX670 card. I still experienced the same issue where as soon as windows finishes it's loading animation (with Nvidia drivers) and it goes to the login screen, the monitors cut out.
At this point I feel like it has to be the card. The moment I install the video drivers and restart, I have the problem of losing the signal/black screen.
What I have done:
1) Completely wiped any/all video related drivers from the computer and started from scratch. No success.
2) Ran Memtestx86 to see if it's a problem with my memory sticks. No problems found.
3) Put the card in a different PCI-Ex16 slot to see if there was a problem with the slot. No success.
4) Flash updated the BIOS on the motherboard to the latest version. No success.
I have a dual boot computer with Windows 7 64-bit installed on an SSD and a HDD. The problem happens on both drives. Yet, the moment I install my old 9800GT the problem disappears and I can login to Windows just fine.
I will be sending the card back today on another RMA.

I have blank screen, after windows 8.1 upgrade on HP Pavillion 15-e005sv.

I have blank screen, only mouse pointer working after
windows 8.1 upgrade on HP Pavillion 15-e005sv.
Any help please.
This question was solved.
View Solution.

First of all you need to get into safemode
for that press f8 or del key while starting the computer
then you will get many options there you must go to safemode
Secondly ,after getting to safemode go to 1.control panel ->2.Device Manager->3.Disable AMD HD Graphics
Thats all
then restart your computer to get into normal mode
May be if you upgrade your amd hd driver your black screen problem will be gone

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New laptop in use for 3 weeks. After Windows auto update restart I get to splash screen and am able to enter Windows password to log onto desktop. After successfully entering password I am not able to view my desktop; I get the black screen with cursor function; cursor disappears when moved within an inch of left or right of screen (seems to go behind something). I believe I am at the desktop but just not able to view it, because I receive app popups on the black screen (need to update McAfee, etc).
In safe mode I restored to pre auto update date; manually installed all Windows updates; worked fine until NEXT auto update, same problem.
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Monitor: Generic PnP
Why would it be fine with the manual update and not after auto update?
I do not have an external monitor to attach this laptop for diagnosis. I have run windows partition checks and hard drive partition checks with no issues to resolve.
I did get an error message once when running a diagnosis (can't remember which) : Windows Update Error 0x80070490
No real luck finding anyway for me (the average Joe) to resolve this issue.
If this is a harddrive issue I don't want to keep pussyfooting around while my warranty window shrinks.
I have downloaded driver updates from HP, but cannot get the Synaptics Touchpad driver to download. I don't think this is my issue though.
I am going to manually update all my drivers then manually update Windows. We will see what happens on the next auto update.
Please advise if this is an issue I need to just give up on and return this laptop for replacement. It seems like this is not a completely unheard of issue, but I'm shocked at what we are asked to do to attempt to resolve it. Out of my depth.

Hi @Justanothermom
Welcome to the HP Support Forums!
I understand that you are having troubles with a black screen after an update. I am happy to help you with this.
Firstly, there is nothing wrong with modifiying your update settings. I was going to suggest it myself as I read through your post, and then saw you ask the question. Sometimes updates can have unintended results by the creator. With all the different combinations of hardware, and the fact that updates come from different sources, it is one of those things that is hard to completely control.
Please see the following for how to make adjustments to your update settings.
Turn automatic updating on or off - windows.microsoft.com
Or if you know which update seems to be causing the issue you can take a look at this page:
win 8.1 August 12 updates - black screen after 2nd reboot - answers.microsoft.com
Let me know if this helps at all.
Malygris1
I work on behalf of HP
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Black screen after windows logo problem

Hi people, i have the HP Probook 4530s LH306EA and i have been using it for 3 years without any problems but this week after i did a restart on my laptop i got a black screen after the windows logo.
The problem is whenever i install the AMD Display driver it says that there were some errors during the install and the pc freezes and restarts into a black screen...
AMD Display drivers 13.152-130830A-162882C(18 Oct 2013)
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you wouldn't by chance be attempting to use a Sandforce controller using SSD?
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Aspire R7 572G having a black screen after windows 8.1 update. What should I do

Hi all, Im wondering, anybody encounter this problem before, Im having trouble with this black screen after boot, it happened yesterday I think microsoft must have updated some of the drivers rendering my screen black after booting. Initially i thought it was my SSD but it turns out i can enter into Safe Mode. I read more about this problem related to other PCs, and try the recommended method of "disabling" the Intel GMA HD drivers. It worked, however, it only means the primary driver is now reduced to a standard video graphic card with limited vram. I have tried rolling back and even redownloading then reinstalling the intel driver into the version VGA_Intel_9.18.10.3215. The blackscreen after boot still occured. Did i miss something?

that's an old version of Intel drivers. try this, after uninstalling the old Intel driver:http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.10.3316_W81x64_A.zip?acerid=635194016643160700&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20R7-572G&OS=81P1&LC=en&BC=ACER&SC=PA_6

Black screen after windows 7 update?

Last night i left my Macbook Pro downloading a game on steam overnight, when i got up in the morning it seems like it restarted and went onto the mac login screen. So i restarted it into windows and it had been installing an update, and it said something like "installing clientregistry" with a number/number (it was the last step). It then restarted again and so i booted into windows, except after the screen where the colours fly around, i can see my cursor for a tiny bit then the screen goes black. You can tell it's still on as the fans continue to run and the brightness is a bit higher than what it would be if it was off. When i go onto the mac side, it says something like NTFS 3G force or abort, i chose force but it doesn't change anything. If i boot into safe mode in windows (when it detects it didn't shut down properly), i can get to the login screen and login but it says error cannot load profile, and it restarts after a certain time.
It's very important that my windows works as the only way i can access a copy of windows 7 disc is from school, and the holidays just started

Thanks for the reply,
if i hold fn+f8 it gives me heaps of options, i tried the safe mode and it loads a ton of things but gets stuck on class.pnp at the end. Before safe mode would work and let me in for a couple of seconds before a force restart with a smaller resolution, but now it doesn't go through? Also, i tried to install something called macfuse but it doesn't work properly and now i don't even think i can read the volume through my mac side. When i boot up it comes up with two warnings;
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The disk contains an unclean file system (0, 0).
The file system wasn't safely closed on Windows.
Fixing.
/Library/Filesystems/fusefs.fs/Support/fusefs.kext failed to load - (libkern/kext) link error; check the system/kernel logs for errors or try kextutil(8) the MacFUSE file system is unavailible(71)
ii) A very similar log as the one previously but with NTFS-3G written all over it
I'll uninstall macfuse as it proved useless. Before i could see the windows hd on the desktop, now it's just gone, maybe it's corrupted somehow? Should i try repairing it as one of the options in the safe-boot selection area?

Qosmio F60-11C - Black screen after Windows 7 Directx11 Update

Hello,
Two days ago I updated Directx version because that i want to try Call of Duty Black Ops on my notebook. I updated normally and it works perfect but after a day, on Windows7 reboot, after Windows 7 logo, i have a black screen and cpu fan works at full speed. So i used Toshiba Recovery Center and i recovered my pc to fabricate settings. When it installs drivers it crashed on Graphics driver again. After that, i installed Windows 7, but im using my computer on 640x480 resolution with 8-color.. And i can use Security mode with network but if i install GT-330M driver and reboot computer, it crashes on after windows 7 reboot.
I have tried to change options in the bios but it's always the same problem.
*My Graphics card :* Nvidia GT330M
*Bios Version :* 2.50 / EC2.40 (last update on Toshiba website)
*Nvidia Driver :* 260.64
I downloaded 197.16, 197.71, 258.80 drivers from Nvidia and laptopvideo2go, but when i try to install these versions, it says not compotible with my system settings.
Im totally crushed now and i dont wanna give my laptop to Toshiba Technical Service which is in Turkey. For Easy solution they spent 30 days..
Do you have a idea?
Thank you in advance
Aras.
Message was edited by: araskalyoncu

> {quote:title=PauPau wrote:}{quote}
> > I used Toshiba Recovery Center and i recovered my pc to fabricate settings
> What happens then?
> Do you have any problems after installation the OS from recovery disk?
>
> > When it installs drivers it crashed on Graphics driver again
> You dont need to install any drivers after installation from recovery disk. The recovery disk installs Win OS and also the necessary drivers!
>
> > I downloaded 197.16, 197.71, 258.80 drivers from Nvidia and laptopvideo2go, but when i try to install these versions, it says not compotible with my system settings.
>
> If you want to install non-Toshiba drivers, then you have to do this in device manager.
> You have to use the advanced installation procedure and have to point to the driver files (ini files) which you have downloaded and stored on the HDD.
> You have simply force windows to choose this driver.
I had same problems after installation the OS from recovery disks. It wont open after installed graphic card driver.
I forced windows to install alternative drivers but again it wont work.
> {quote:title=PinkPanther wrote:}{quote}
> Hi buddy,
>
> How do you install the drivers? Do you remove the old driver first before you install the newer version?
> Normally you should remove the old version first and then run CCleaner to clean the registry from old driver files in registry. Furthermore make always a restart between these steps.
>
> Last but not least Im not wondering that laptopvideo2go driver dont work because nobody has tested these drivers. The installation happens on your own risk.
I installed the drivers as same method that u said.. it wont work..

Macbook air displaying black screen after windows 7 logo

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Hi Lizard PL have you tried plugging a secondary monitor and checking ?
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Dear Rocky
Welcome in lenovo community
We recommend to perform the recovery as last option , please let me us know if you are not aware with the recovery steps
Waiting your kindly reply
Thanks
Alaa
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Black screen after windows 8.1 update

Hi. I updated my laptop from windows 8 to 8.1 and when it restarted it just shows a black screen. I restarted the computer and ran an HP diagnostic test and got this reading: smart check failed, failure Id: rlh2tk-6jx75x-mfgjw1-60b603 product id: d1e80ua#aba. Please help!
This question was solved.
View Solution.

lletram18 wrote:
Hi. I updated my laptop from windows 8 to 8.1 and when it restarted it just shows a black screen. I restarted the computer and ran an HP diagnostic test and got this reading: smart check failed, failure Id: rlh2tk-6jx75x-mfgjw1-60b603 product id: d1e80ua#aba. Please help!
Hi
It indicates your hard drive is facing iminent failure/has failed.
You have to replace the HDD, contact HP in your region for replacement if you're covered under warranty.
Please also read the following article:
HP Notebook PCs - SMART Hard Disk Error
Its recommended you back up all your files, programs on to a external HDD or disks.
If you have not created a recovery disks yet, You can order a replacement set of Recovery Discs using the link below - these will reinstall the operating system, all required drivers and nearly all of the original software ( the exception often being trials of MS Office ). They will also re-create all the original partitions, including the Recovery Partition.
Order HP Recovery Discs.
Hope this resolves your cpncern
thanks,
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MSI R9 270x OC edition 4gb - black screen after windows logo

Good afternoon,
I am the proud owner of 2 x MSI R9 270x OC edition 4gb cards, One is working a treat, the other is not.
When I use on of them, I get the boot screen (the one with the option to go into the BIOS), then I get the Windows logo, then nothing but a black screen, output from the card is detected by the monitor (green light at the bottom instead of stand by) but nothing else. the other card works perfect on its own.
They are both detected when I run windows in safe mode.
This also happens if I run crossfire on both cards.
SN/ 602-V303-095B1312011152 (this is the good one)
SN/ 602-V303-095B1312011157 (this is the bad one)
Could this be a BIOS issue?
Main Board: ASUS P8Z77-M PRO
Bios Version:Version:
Video Card: msi R9 270X OC edition 4gb
PSU: XFX750 pro
CPU: i5-2500K CPU @ 3.30GHz
Memory: Corsair Vengeance 16GB (2x8GB) DDR3 1600 MHz (PC3 12800)
SSD/ HDD: 120GB SSD, 1TB HDD, 150GB HDD
CPU COOLER: Cooler Master Hyper 212 EVO
Operating System: Win 7 Ultimate 64bit

Quote
When I use on of them, I get the boot screen (the one with the option to go into the BIOS), then I get the Windows logo, then nothing but a black screen, output from the card is detected by the monitor (green light at the bottom instead of stand by) but nothing else. the other card works perfect on its own.
you mean when you use one of them only or?
Quote
This also happens if I run crossfire on both cards.
SN/ 602-V303-095B1312011152 (this is the good one)
SN/ 602-V303-095B1312011157 (this is the bad one)
can you save and upload both vbioses and give a link to it?

Black Screen after windows logo

Good evening. So i got a bit angry and kinda hit my laptop...then the screen had some green lines on it so i switched it off, after that after switching it back on the screen goes black after the windows logo i am only able to see the cursor. If i use safe mode it works. So i don't know what to do. Thanks in advance guys.

Hi,
At this point, my best guess would be a problem with the HDD. This would be consistent with damage following an impact and with the notebook being able to start in safe mode ( less read/write load ) - it would also explain why the uefi diagnostics throw an error as it needs to access to the HP_TOOLS partition.
When in safe mode, you could try disabling all start-up items and services ( apart from Microsoft services ), then reboot and see if it will load any further - if it does then manage to load the OS, this would tend to confirm that the issue is with the drive and it'll need to be replaced.
Regards,
DP-K
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Black screen after startup - Satellite A105-S4334

it gives me black screen after windows logo display right after the appearance of the cursor, and nothing i can do except hold on the "Turn off" button, and then restart again, it shows the menu to whether to start in safe mode ... network mode ... normally or lastest know good windows start ....
when it starts for the second time it works fine, it does this all the time and now i'm reinstalling windows for the 2nd time (factory-state) any solution or explanation for this issue?

no, i didn't, nothing connected to it yet.
what trials i did:
i reinstalled my own windows XP and it didn't show this, but because the PowerSaver error msg. and returned back to the manufactuer state CD, and same black error occurs.
Notices:
1- when i do restart it doesn't happen
2- right away after it happens and hold on the power button till it shuts down and turn it on again, and it works fine.
3- i don't know is this has nothing to do with DVD/CD rom message comes after start up asking to disable DVD-Ram option or not? but i always answers NO
hope these info helps you helping me :)

Black Screen After Windows 8 64-bit Upgrade (Clean Install) on TouchSmart IQ508A (IQ500 series)

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