Black screen and no sound when I try playing my iTunes video

I downloaded some free videos from iTunes and when I tried playing them I got a status bar that showed them running but there was no picture and no sound. All of my software is up to date so what is the problem?

Yeah! Problem solved: It's a QT issue.
Cause: Mac Update Software downloaded a faulty QT.
Solution: Download QT from Apple's QT site.
Great to have the Video back

Similar Messages

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    Yeah! Problem solved: It's a QT issue.
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    Solution: Download QT from Apple's QT site.
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    Jailbreaking iOS can't be discussed in this forum.

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    Hi 22chill,
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    http://support.apple.com/kb/HT2519
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  • My iphone 4 has a black screen and gets warm when charging.

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    Look in the dock and see if you can see any scaly blue-ish stuff. Look in the headphone jack under bright light - can you see anything pink?
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  • HT1923 I get a message-error opening installationlog file. Verify that the specified lof file location exists and is writeable-when I try to uninstall iTunes and other components

    I get a message-error opening installationlog file. Verify that the specified lof file location exists and is writeable-when I try to uninstall iTunes and other components. How can I uninstall and reinstall iTunes?

    Hey jemerritt,
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    http://support.apple.com/kb/TS5376
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
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  • I inserted a HTML5 video in page, when I test it in a Browser, I see the poster image and controls, But when I click play button the video goes white, slider moves like its playing, but just white picture. There was no audio included in video. Please help

    I inserted a HTML5 video in page, when I test it in a Browser, I see the poster image and controls, But when I click play button the video goes white, slider moves like its playing, but just white picture. There was no audio included in video. Please help

    Without a link, it's anybody's guess.
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  • Black screen and no sound with iTunes rentals.

    I was going to chalk this up to just a corrupt download, but it's happening too much for mere coincidence now. I rented Captain America: The First Avenger in HD on my Windows 7 machine, only to find that when I tried to play it, I got nothing more than a black screen with no sound. I chalked it up to bad luck and went back to my day, only a few days later, I tried again, only to find the exact same problem had occurred with the exact same movie. I called Apple Support and told them of the problem, and while they refunded my purchases (and gave me 3 free movie rentals), they proposed no solution.
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    Yeah! Problem solved: It's a QT issue.
    Cause: Mac Update Software downloaded a faulty QT.
    Solution: Download QT from Apple's QT site.
    Great to have the Video back

  • Why do I get a black screen and no sound with video in iTunes 8?

    Just downloaded the new iTunes. I don't have any video playback when I click preview in the store. No video when I try to play anything that I've already downloaded. The play cursor moves but I have a black screen with no sound. I'm hoping this is just a temporary glitch.
    Any recommendations? I'm using the latest version of Leopard 10.5.4 on an Intel iMac.
    PS: This same question is posted in iTunes download category too.
    Message was edited by: NowWhat!

    Yeah! Problem solved: It's a QT issue.
    Cause: Mac Update Software downloaded a faulty QT.
    Solution: Download QT from Apple's QT site.
    Great to have the Video back

  • Grey screen and no sound when i play digital copy

    i recently bought a copy of "family guy: something, something dark side" andd it came with a digital copy disc so i can put it on my itunes. i followed all the steps and downloaded it but when it came to playing it all i got was a grey screen and no sound, plus when i try to transfer it to my ipod it says my computer is unauthorised when it is... i done some research and it seems a common problem but i have updated my software on my itunes, ipod and quickplayer and still it doesnt work. im pretty fed up of this and i want a solution to this problem that acctuly works...

    The solution to your problem should be the following.
    As found in the I-tunes help section:
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    ......To play videos purchased from the iTunes Store, you must have QuickTime 7.1.3 or later. You can download the latest version of QuickTime from the QuickTime website (click the link below) or by choosing Apple menu > Software Update.
    You can't edit videos purchased from the iTunes Store. Videos purchased from the store can be viewed only in iTunes and QuickTime Player.
    Open
    QuickTime website
    Was this page helpful? Send feedback."
    Success to you!

  • Safari black screen and no letters when typing

    I have just purchased my first iPhone, the 16 gig 3GS and having issues with it. I immediately updated the firmware to the 3.1.2 when I got home and never really played with it upon initial purchase so I do not have anything to determine what exactly is the issue. Here is are my problems...
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    Yeah! Problem solved: It's a QT issue.
    Cause: Mac Update Software downloaded a faulty QT.
    Solution: Download QT from Apple's QT site.
    Great to have the Video back

  • Windows XP crashes and system restarts when I try to open Itunes 6

    I tried to ask the people at Apple support what was going on. But they didn't seem to know. My system restarts when I try to open Itunes. It does it with the factory software I recieved with my 5g Ipod Video. It also does it with any updated version I install. If I reinstall Itunes the program works fine for about a day. Then it crashes my system again. Please help. I don't want to reinstall Itunes everyday in order to use it.
    compaq   Windows XP  

    Now I have the blue screen and this is the error message.
    * stop: 0x00000050 (0XBB9EA29E,0X00000000,0X8057DA81,0X00000002)
    hmmmm. okay ... do you have an early version of Roxio CD Creator 5 installed on that PC?
    i've seen this show up a few times. one of the early versions of Easy CD Creator 5 actually isn't compatible with XP:
    Easy CD Creator 5.0 Does Not Function In Windows XP
    ... but sometimes the first time people know about this is when the PC starts throwing a 0x50 at them them they try to launch itunes or (of all things) plug in an ipod ...
    if that doesn't seem to be a factor, another thing to try is vigorous spyware and virus scans (with fresh definitions). both haxdoor and sdbot can make PCs suddenly start throwing 0x50s after new software installs.
    but if those turn up blank, let's try getting a minidump on the crash to the Discussions Hosts so they can throw it over the fence to the Apple Engineers for a look. (thanks to toonz for teaching me this one.)
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    love, b

  • I don't have sound when I call, and no sound when I am playing a video

    I had a call with facetime, and the sound stopped on a moment and nevr came back.
    I've restored with iTunes without any result. When I am playing music or video or placing a call, the person at the other side heares me butt I hear notting.
    Anywhone got this problem??
    Thx

    Here's a link to convert a ripped dvd.
    http://www.ilounge.com/index.php/articles/comments/video-to-ipod-conversion-for- windows-pcs-parts-2-3/
    It also allows you to download the neccesary software, which is Videora.
    If you need help with ripping the dvd, tell me.
    -Taps-

  • HT1414 Hi there, my I pad series 2 has a black screen, it will not power up when attached to a laptop, and only shows black screen and Apple icon when attached to a mains power source. Any thoughts please? Allan

    Hi there my Ipad 2 has a black screen, will not power up and will only have an Apple icon when plugged into a mains power source. It will not power up when connected to a laptop. Any thoughts please?
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    Hi there,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    -Griff W. 

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