Black screen but phone works?

I dropped my phone with a case on ( a cheap one) outside on gravel. I thought it died when i got to work because it was almost dead anyway. Anywho, my phone is working but my screen is black. The touch screen is working because my mother called me and i swiped where i normally would, and it worked but the screen is still black. HELP

Hi there afitchchicx15,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
-Griff W.

Similar Messages

Iphone 4 black screen but phone works

in this case of my iphone 4, is there still possibility to fix it?
help me please..
IPHONE 4

To make sure that this is not software related, set it up as new device :
How to erase your iOS device and then set it up as a new device or restore it from backups
If this does not work, the phone needs to be serviced by Apple or an Authorized Apple Service Provider:
iPhone - Contact Support - Apple Support

Possibly faulty screen (black screen but phone its self still works)

Device info
Your carrier:
Blackberry Torch 9800
Apps and free space
I have plenty of free space avaliable as I do not use my phone for anything other than calls/texts/BBM/Pictures (No Music/apps etc), I have an 8GB memory card.
Basically, My torch was working completely fine untill last night. I left it on the chair in my livingroom in perfect working order, I was sitting beside the phone the whole time. I then went back to check my phone because my red LED was flashing indicating that I had a message. I slid the top half up as usual but the screen was completely black. The keypad lit up and the green call button/blackberry button/back button/red call button all lit up perfectly fine as well. I then pressed the green call button twice and was still able to make a call therefor the handset its self has no battery problem or problem with the OS. Everything on the entire phone works except the screen. I am thinking possible backlight problems or a disconnected screen wire of some sort. The screen its self has not scratches or signs of damage and Im 100% sure I didnt damage the screen. I am just seeking some more knowledge as to what part is more than likely faulty and if it would be a cheap or expensive repair.
Thank you in advance and any further questions dont hesitate to ask, My torch has served me well for a little bit over a year.
******EDIT******
After a little bit of messing about its clear that the screen infact still works, I messed about sliding the screen up and down using the unlock botton on top and after around 30 seconds of fiddling the screen came on, The screen its self was readable but it did look very weird. So possibly a connector inside ?.

Yes, even if you've never synced your phone with iTunes ever.
The only exception is if you've synced to a different computer in the past.

Black Screen BUT Backlight Works and External Display OK

Black screen is persistent (i.e. no pixel data) but I can see the shimmer of the backlight on, just all the pixels are black. I replaced the inverter (661-4112) and it worked again for a couple weeks, now back to the same old black screen.
It seems the backlight burning out is common, but this I have never seen before. If it were the integrated video card broken, you'd think an external monitor wouldn't work, but it does.
Any ideas ladies and gentlemen?

This is a shot in the dark. Try a SMC and Pram resets:
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/HT1379
If there is not a cure, the a trip to a repair facility is in order.
Ciao.

Black Screen but still works? Help!

I was texting a friend and suddenly the screen starts to fade black. I tried to turn it back on but it just stayed black. But when i want to put it on vibrate, it vibrates or when i want to charge it, it makes that sound effect when you plug it in. So it is still working but the screen isn't. Help please?

1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

Black screen, but phone seems to be on

Yesterday I was using my phone and it went black. I tried to do the reset with the Sleep/Wake button and the Home button and that has always worked. It didn't work this time. I tried to restore it to factory settings and do a back up but I still can't see anything on the screen. Do I need to be able to see the screen to completely do the restore?
And... does anyone have any suggestions on this before I take it in to the Apple store when they open today?
Thanks!!

hi,
is there anything that is covering around the ear speaker??
if so try and remove it...
i don't think u need the screen on to perform a restore!! everything u do is on the computer...

Black Screen but Phone not Dead

About 8 hours ago, my iPhone 5 screen went black. I thought it had died. I charged it overnight. This morning, the screen is still black. I connected to my mac and was able to download my photos, sync to iTunes, and people can call my phone (it will ring), but...my screen is still black. Using the button at the top of the phone, I have tried to reboot, but the screen remains black. I cannot use the phone like this. I am in Hawaii right now and there are no Apple Stores. What could be the problem or hopefully a fix? Can anyone help?

http://www.apple.com/retail/storelist/
there are 3 in Honolulu
as long as your iPhone is a US iPhone
a reset requires Home and sleep buttons to be pressed UNTIL the Apple logo appears

Blank iphone screen but phone working behind help!

my iphone 4s screen is blank the phone is working behind it, does anyone know why or what i should do to fix this?

A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure.

HT201263 Drove over I Phone 5. Screen is completely gone but phone works to call out, I have replaced phone with a new phone but would like to save or transfer remaining photos and contact information on "crushed iP" Can you help!

Accidently drove over Iphone 5. Screen is completely gone but phone works to call out via SIRI. Of course I cannot download to itunes as I have a passcode lock. Would like to save my information, contacts and photos. Any help or ideas would help!!!

Welcome to the Support Communities. This Apple doc may be of interest:
Channel Member Code of Conduct
Kings74 wrote:
They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
"iPhone 5s — Available in silver, gold, and space gray" (Source)

IPhone 6 black screen but works

After getting to work, I come to find out that my iPhone 6 has a black screen. Before that time, it worked just fine until I took it out of my pocket later this morning. The phone shows a black screen, but the buttons still work (the mute switch works; every time I mute it the phone vibrates). I tried connecting it to iTunes and it shows the phone. I assume that the screen has been bricked. I previously had a time where my phone was covered in rain water. That also explain why I have been experiencing crashes on my phone which led me to doing a hard restart. I have the choice of taking it back to my carrier as I'm still under warranty or I can try find out and fix this bug myself.
Any Suggestions?
Many thanks
iPhone 6 running the latest iOS

IIf you did a reset and screen remained black then it's a hardware issue, not a bug. You should return it under warranty if you still can. Any other attemp to fix on your own is probably going to void your warranty.

After an iPad update yesterday I sent a video and it is not viewable just black screen but sound is there. I sent it to my windows 7 laptop and there it is not viewable at all the start button appears crossed through.only works on apple PC

After yesterday's update sent a personal video it was not not viewable , i was told only black screen but audio, will play on apple pc but not windows.
On my own windows operated laptop when l open the video the start button is crossed through
Is there something l need to do? I can view the videos fine on my iPad ?

'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

My mbp always hang (black screen but still keyboard light)(snow leopard and lion) and self hang and restart(mountain lion), How can I do? (I report problem to apple for 100 times but no reply)

I use mbp late 2010 (MacBook Pro (15-inch, Mid 2010) Serial Number: W802627ZAGZ)
(core i7 2.66GHz. 15" 4GB 1067 MHz DDR3) and change display to highres (1920x1080)
it has problem that the screen go blank (or black screen) but keyboard still light. seems to display driver stop working.
I send my mbp to service but they said no problem about hdd.??? I'm not sure that they take care just only hd problem but not handle another problem that I tell him.
I use it and it still hang up (not it reach 100 times errors) how can I do with this problem?

baltwo wrote:
Can't recall which I used to do the dynamic repartitioning.
I'm betting that it was originally Partitioned with Snow Leopard.
As a test I just added a second Partition with Mountain Lion to a FireWire HD and it would not let me Install Snow Leopard from my System or Retail Disc into the Partition.

In Windows 8.1 Premiere Pro video imported clips shows up black screen in Source & Work space. Everything is updated on my PC.

In Windows 8.1 Premiere Pro video imported clips shows up black screen in Source & Work space. Everything is updated on my PC. They say it could have been a Windows update? Is anyone else having this problem and found a solution any suggestions.. Thank you.

Hello, thank you for your help. I finally was able to contact someone from Adobe on line.. It took about 1 hour on hold but I finally won the lotto...Lol. Pr.. /Project/Project Settings/General/ I had the (Mercury Playback Engine GPU Accelerated (CUDA) and not the (Mercury Playback Engine Software Only) It only took 1 second for Adobe to figure it out...Lol.
Although I have a high rated Nvidia card that did handle the software for some time after a hack, I believe a Windows update may have altered my Premiere Pro CS6 settings.
Video card is Geforce Nvidia GTX 765M non compatible with (Mercury Playback Engine GPU Accelerated (CUDA). Thank Ronin Edits and cvid01

Sending videos from iphone 4s to pc. Why do I get black screen but have sound

Sending videos from iphone 4s to pc. Why do I get black screen but have sound?

Ok I checked and unchecked the playback via camera yesterday and I got black screen both times.
I could delete the imovie prefs when I go over there today.
I'll try another FW cable but it worked perfectly for importing but what the heck I've got one I'll try it.
Yes camera was set to play and not record.
Plenty of free space -- 131 GB.
I'm pretty sure it's in NTSC DV format, but it's someone else's computer so it could have been changed by someone screwin' around not knowing what they're doing making changes.
PowerMac FW800 (G4), iBook 1.42 G4 SuperDrive Mac OS X (10.4.10)

I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you

I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you

Make sure all of the videos used in the project that is having that problem are from the same event. If they are from multiple events, move them all into one event.

Black screen but phone works?

Similar Messages

Maybe you are looking for