Black screen but vibrates when charging

I knocked my phone on the table and now the screen is black but it continues to vibrate when I have it plugged into my charger - HELP

You'll need to reload the OS software to the phone.
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
The post specifies the Storm model in particular, but the process is the same for any BB device.
Disclaimer: I'm just a regular user like the rest of you. I have spent a lot of time learning the limitations of the Blackberries to know how to fix most problems. If I have suggested a fix, please give a kudo and mark as a solution!

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