Black screen during rebooting HP for factory condition

1. Product Name and Number: HP Pavilion dm4, WD471AV
2. Operating System installed: Windows 7 64-bit
3. I'm restoring my HP to its factory condition, but it doesn't work. After clicking "Return your computer to factory condition (Skip backup)" using recovery manager, my HP goes to black screen when it is on reboot. Same thing happened when I hit F11 during reboot.

Do you have Recovery Media? If not >>>Contact HP
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Linux-lts leads to black screen on rebooting even for linux (solved)

I'd like to mention a problem I faced when trying linux-lts (kernel 3.14). I had the "linux" kernel installed (4.0). If someone has an idea on what happened, please share.
sudo pacman -S linux-lts
, then
grub-mkconfig -o /boot/grub/grub.cfg
, reboot, choose the lts-kernel. I can login to the desktop (lxde, lxqt and i3 are all working). Then reboot, pick any of linux or linux-lts kernels. And here the problem starts: black screen.
I tried to debug the booting process by following https://wiki.freedesktop.org/www/Softwa … Debugging/. I couldn't resolve anything.
By luck I thought "what if it's the login manager (lxdm) that's black?", and so I tried to aim at the middle of the screen with the mouse on the 100% black screen, I entered my password and "boom" I was on the lxqt desktop!
I rebooted, same problem. But by trying to guess where the password box was, I could login to my desktop. To fix the problem at first, I did remove linux-lts, reinstalled linux with pacman, removed lxdm and its systemd service, installed sddm and enabled its service, regenerated the grub.cfg file. Rebooting worked, no black screen.
At that point I thought "well it might just have been lxdm not working well with linux-lts so let's try to install it again, since now I have sddm". Huge mistake... After reinstalling linux-lts, booting in it, rebooting lead again to a black screen on boot up. This time however trying to aim at the box to enter my password was impossible: I was not used to sddm so I didn't know where to click. I tried the "tab" key around 20 times, entering my password each time, without success. So I ended up using the live Arch.iso version on a usb flash drive to remove the linux-lts, sddm (yeah I went for lxdm again), etc. by chrooting. This worked again: no more black screen.
The irony is that I installed that kernel thinking of increasing the stability of Arch on my laptop. It ended up breaking the booting process of both kernels!
And since I want to understand Linux in general, I am posting this in hopes that it could help someone else facing this problem and also in hopes that someone can explain me what could have happened. Because as of now I don't understand how lxdm and sddm could appear black in both kernels when rebooting from the linux-lts kernel.
Thanks for any pointer.
Last edited by linux_dream (2015-05-28 15:57:02)

OK just to confirm that enabling the testing repository solved the problem for me as well.
These were the updated packages (excluding dbus which I manually upgraded before enabling the repo):
Targets (18): device-mapper-2.02.98-3 filesystem-2012.12-1 isl-0.11-1 libpulse-2.99.2-1 libquvi-0.4.1-2 libssh2-1.4.3-1 linux-3.6.9-1
linux-headers-3.6.9-1 lua-5.2.1-2 lua51-5.1.5-3 lvm2-2.02.98-3 mkinitcpio-0.12.0-1 nmap-6.25-2 pulseaudio-2.99.2-1 talloc-2.0.8-1
vlc-2.0.4-5 xorg-server-1.13.0.901-1 xorg-server-common-1.13.0.901-1
It might be any of those but most likely could be either the kernel or xorg-server* (just for future reference).
Cheers, Elisiano

Apples update didn't work for me: Boot Camp: iMac displays a black screen during installation of Windows 7

Boot Camp: iMac displays a black screen during installation of Windows 7 - Apple Support
I have followed each of the steps listed in the link above with no success.
Prior to adding the extra drivers I was able to start the Windows install process up to reformatting the "Windows" Bootcamp drive. After that the computer would go through some instal processes and eventually restart. After the restart the screen would go black. The black screen lead me to the Apple Support link above dated March 5 2015. After going through steps listed in the link above, I get an error message stating that the D:\Sources\instal.win. file cannot be located. I am forced to restart the computer at that point and theWindows install process attempts to start again but always ends up at the same point.
Note: I am installing windows 7 Pro from a DVD. I scanned the AutoUnattend.xml file and noticed that it refers to "Windows 7 ULTIMATE" but not "Pro" or any others that I could see. (see below). Could that be part of the issue?
Any feedback would be greatly appreciated.
<cpi:offlineImage cpi:source="wim:d:/sources/install.wim#Windows 7 ULTIMATE" xmlns:cpi="urn:schemas-microsoft-com:cpi" />
</unattend>
iMac (27-inch, Late 2009)
2.66 GHz Intel Core i5
16 GB 1067 MHz DDR3
ATI Radeon HD 4850 512 MB

Here is an over-simplified explanation of WIM and CLG files. Assume your DVD Media contains
W7- Ultimate
W7- Professional
W7- Home Premium
W7- Home Basic
WIM Files
File1
y
y
y
y
File2
y
y
y
y
File3
y
File4
y
y
File4
y
y
y
The File .wim will contains a compressed image which contains File [1...5].
The W7-Ultimate .clg will have 5 entries, with all set to 'Y'.
The W7-Professional .clg will have 5 entries, with 'Y','Y','N','Y','Y'.
The W7-Home Premium .clg will have 5 entries, with 'Y','Y','N','N','Y'.
The W7-Home Basic .clg file will have 5 entries, with 'Y','Y','N','N','N'.
This allows a single .wim Image file on the DVD media to be used to install any of the 5 flavors of Windows. When you enter your product key, the Installer knows what specific W7 variant you have the key for and will tell the WIM to extract the specific files the installer needs to be extracted.
The following line
<cpi:offlineImage cpi:source="wim:d:/sources/install.wim#Windows 7 ULTIMATE" xmlns:cpi="urn:schemas-microsoft-com:cpi" />
is telling that a retail product key will be entered, which should go look for this specific .clg file (from the five you already have on disk). You can test if it will work for you by changing this line to the following
<cpi:offlineImage cpi:source="wim:d:/sources/install.wim#Windows 7 PROFESSIONAL" xmlns:cpi="urn:schemas-microsoft-com:cpi" />
If it does not work, the other issue can be related to device discovery. Typically A: and B: device names are reserved for Floppy Drives. C: is your internal HDD.
D: can either point to the Optical drive, or the USB. The normal convention is that the removable media is named from Z: backwards. Y: and Z: are usually used for Network drives, so X: should be your USB. First try with the change to "Professional". If it does not work,

HT3986 i get a black screen during windows 7 installation on bootcamp 5.0.1

i get a black screen during windows 7 installation on bootcamp 5.0.1 , it wont install

Hi wb2009,
I haven't found that the TV would be an issue, but did find an article that states to not have extra USB devices connected.
Boot Camp: Windows installation boots to black screen with blinking cursor
http://support.apple.com/kb/TS4536
The Windows installation may boot to a black screen with a blinking cursor. This can occur if you use a USB optical drive or USB Flash drive for the Windows installation and another USB device is also connected to the computer.
There's another article that mentions Windows XP or Vista that may apply.
Archived - Boot Camp: Start up to black screen after installing Windows
http://support.apple.com/kb/TS2600
Thank you for visiting Apple Support Communities.
Nubz

IMac displays a black screen during installation of Windows 7

I tried to install windows 7 on my imac 27" but imac displays a black screen during installation of windows 7.
I also tried to install it as apples instruction of http://support.apple.com/kb/ts3173 but it failed.
Any solution please.. thanks
I have a late 27" imac with OS X 10.85

Here is an over-simplified explanation of WIM and CLG files. Assume your DVD Media contains
W7- Ultimate
W7- Professional
W7- Home Premium
W7- Home Basic
WIM Files
File1
y
y
y
y
File2
y
y
y
y
File3
y
File4
y
y
File4
y
y
y
The File .wim will contains a compressed image which contains File [1...5].
The W7-Ultimate .clg will have 5 entries, with all set to 'Y'.
The W7-Professional .clg will have 5 entries, with 'Y','Y','N','Y','Y'.
The W7-Home Premium .clg will have 5 entries, with 'Y','Y','N','N','Y'.
The W7-Home Basic .clg file will have 5 entries, with 'Y','Y','N','N','N'.
This allows a single .wim Image file on the DVD media to be used to install any of the 5 flavors of Windows. When you enter your product key, the Installer knows what specific W7 variant you have the key for and will tell the WIM to extract the specific files the installer needs to be extracted.
The following line
<cpi:offlineImage cpi:source="wim:d:/sources/install.wim#Windows 7 ULTIMATE" xmlns:cpi="urn:schemas-microsoft-com:cpi" />
is telling that a retail product key will be entered, which should go look for this specific .clg file (from the five you already have on disk). You can test if it will work for you by changing this line to the following
<cpi:offlineImage cpi:source="wim:d:/sources/install.wim#Windows 7 PROFESSIONAL" xmlns:cpi="urn:schemas-microsoft-com:cpi" />
If it does not work, the other issue can be related to device discovery. Typically A: and B: device names are reserved for Floppy Drives. C: is your internal HDD.
D: can either point to the Optical drive, or the USB. The normal convention is that the removable media is named from Z: backwards. Y: and Z: are usually used for Network drives, so X: should be your USB. First try with the change to "Professional". If it does not work,

Black Screen During Gameplay and not High Demand Renders?

Hi,
The computer I own has been having issues with games that it previously had no problem with. 20-30 minutes within a session the screen will go black and audio will continue momentarily. The only way out of this issue is to hold down the power button for a reset. I have updated my drivers and cleaned out any dust with pressurized air. But the problem still continues. The strange thing is that I use Photoshop and After Effects for my work and there is no issue. Need help!
Computer Specs:
Model: HP Omni 220-1150xt
OS: Windows 7 Home Premium 64-bit (6.1, Build 7601).
BIOS: Ver: LAV_7 8.ROM vLAV7.08
Processor: Intel(R) Core(TM) i7-2600S CPU @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8172MB RAM
DirectX Version: DirectX 11
Graphics Card name: AMD Radeon HD 6550A
Card Manufacturer: Advanced Micro Devices, Inc.

Hello masinic2,
I understand that just recently you started getting freezing and a black screen during game play and are looking to resolve it. I am providing you with an HP Support document: Using Microsoft System Restore (Windows 7), which will walk you through restoring your computer back to a point in time where you did not have this issue. This will not affect your personal files, but it will affect any applications you have installed or settings you have changed between now and the time you restore back to. You will have to reinstall or redo the changes that are undone during that time frame.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Macbook pro continuously black screening and rebooting-any solutions?

Ever since upgrading OS to Mountain Lion there have been numerous times when waking the Macbook, it goes to black screen and reboots. Several times it has rebooted then immediately shut down and rebooted again. I am also running Paralles 9 which I needed to install after upgrading to the OS 6 operating system. Has anyone else had this problem and is there an easy fix?

You might try this:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

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I have problems with my computer black screening and rebooting randomly recently. Tried a few things like downgrading the nvidia drivers and only using one monitorscreen.
I was using version 347.52 but downgraded to 344.11 but still got the problem
The times this happens can be anytime but happens most often while i'm playing games and at the moment i'm only playing on normal graphics while my graphics card should be well good enough to handle ultra graphics.
I used this program "WhoCrashed" and got this crash report:
On Sat 2015-02-21 18:29:08 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022115-10420-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x91951C)
Bugcheck code: 0x116 (0xFFFFFA8010DD3010, 0xFFFFF8800FE0151C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 344.11
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 344.11
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 344.11 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR
SPECS
Board: MSI Z97 Gaming 5
Bios: Version 1.0
VGA: MSI GeForce GTX 970 GAMING 4G
PSU: Chieftec "CFT-650-14CS" (18a 12v rail)
Intel Core i5-4690k Haswell 3.5GHz LGA 1150 88W
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HDD: Samsung 256gb SSD
COOLER: NH-U12P SE2 CPU Cooler
OC: No overclock
OS: Windows 7 64bit Professional

I'm getting the same issue. Only in games.
On Sun 2/22/2015 1:32:14 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\022115-7160-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x7A3F38)
Bugcheck code: 0x116 (0xFFFFFA800DBEE010, 0xFFFFF880053E2F38, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 344.16
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 344.16
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 344.16 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR
Board: MSI Z97 Gaming 7 LGA 1150
Bios: Version 1.8
VGA: MSI 970GTX TWIN FROZRV
PSU: Seasonic ATX12V/EPS12V 750 Power Supply (SSR-750RT)
Intel Core i5-4690K Processor 3.5 GHz LGA 1150
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HDD: Samsung 250G Evo Series SATA III Internal SSD
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HT1384 My ipod nano 3rd generation, when connected by usb, does not show up in itunes, does not show up on my computer, does not seem to charge by the wall charger. It just has a black screen. Any ideas for me?

My ipod nano 3rd generation, when connected by usb, does not show up in itunes, does not show up on my computer, does not seem to charge by the wall charger. It just has a black screen. Any ideas for me?
I've run diagnostics. Can't find device. I've tried resetting. The toggle has been turned on and off.

Cable works fine on my other iPod. Reset by pressing menu and center button together for 6-10 seconds. Left it to charge for many hours. Started acting up while running. Suddenly the music stopped playing but my Nike + was still working for the rest of my run. Took it straight it home and plugged it in to the wall to recharge since the battery was fairly low. Looked like it recharged ok but then screen went blank and now does it not show up on iTunes, does not seem to recharge by the wall charger (apple wall charger plugged into a surge protector in India). I have turned the hold switch off and on many times.
Sounds like a repair issue, which is not easy to do in India :(

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You guys have any tips? anyone with the same problem?? this ***** a lot. thanks

Hey Theoos..
Yeah, my version is not.. the first time i installed it was ok, but after 30 days it was asking for a key... then i installed a cracked version, and the cursor started blinking on start up, and took like 2 minutes...
I tested several cracks but with all of them happened the same.
Thanks

Black screen during windows 7 install on 27inch iMac

My iMac turns to a black screen during windows 7 boot camp install. I can use the install disk on my wifes Macbook Pro so I know that the media is good.

Please re-post in the Boot Camp forum.

Probelm while installing windows 7 on MacBook pro through bootcamp? I am getting a black screen during installation

Probelm while installing windows 7 on MacBook pro through bootcamp? I am getting a black screen during installation

Apple Support Boot Camp
Is there any article in the above?
did you read the pdf before beginning from Boot Camp Assistant?
Did you upgrade to Lion or was it pre-installed?

Black screen during startup

I get a black screen during sturtup of my MacBook Pro (April 2011): the backlight are on, but the grey screen with the apple doesn't appear.
Then, after a few, the login screen appear, and after I log in I can use my MBP normally.
I tried resetting the SMC, but nothing changes. I thought to reinstall OSX (I have 10.6), but I realized that I can't if the screen is black.
I've also tried the Apple Hardware test, but I don't see anything.
Any idea or suggestions?

Apparently I solved by resetting the PRAM.

I opened my MacBook Pro to a dark gray/black screen. Rebooted several times to no success. Pressed the "sunrise" button to no success. Computer only 14 months old. Any suggestions to get this puppy working?

I opened my MacBook Pro to a dark gray/black screen. Rebooted several times with no success. Pressed the "sunrise" key several times with no success. Any suggestions to fix this?

Do you have AppleCare? Even if you don't, take to the Apple store and tell them what happened. They should help even though it's a few months out of warranty. You might have to talk to a manager or different higher up.

R5450-MD1GD3H/LP: Black Screen, endless reboots & No OS Boot

As written elsewhere (https://forum-en.msi.com/index.php?topic=159633.0), I have had strange problems about AHCI driver installation ..
..well,
I fix them in safe mode, but , I had a problem installing the catalyst drivers (fail message info by same CCC installer),
and the next reboot .. here is only black screen!
..the fans start spinning, but there is no boot of the OS!
The Mobo is a MSI P45 memory lover (no onboard VGA)
I tried using a MSI hd6450 and the system works ..
I tried the HD5450 on other platforms (775 and 1155), and the system does not work (even the onboard VGA is on at startup, if the 5450 present)
I think with the many reboots, CMOS reset, safe mode, system restore by Windows CD, the video card has a few voltage peak, or the drivers were not installed well have generated the fault.
I know that before it stop work, the video card was very hot on the big passive heatsink, because I feel it whit my finger (which is less than the hd6450 that I put after, because I feel it too)
then I ask you:
Do you think that the card is finally dead?
there is a chance for me to flash the original bios (on itself) with the MSI Radeon in these conditions?
thanks
max

Yesterday I have not had time to do the screen Ati flash, but will do it tomorrow ..
Today however I decided to buy a new fanless R5450 1Gb ddr3 ..
the model is slightly different than the previous, above the sink is no longer as big as that of the previous VGA that has failed ...
now,
I do not remember the average temperature of the working of the old VGA,
with an outside temperature of 37 degrees, the house will be nearly 30 degrees, do you think that is normal to have a temperature of 50 degrees on the new R5450?
Whereas, ..-as seen in images-that the CPU daily, (L3110 from a 45Watt tdp) remains at 31 degrees with a heat sink CM Geminii
I'm also thinking that the MSI P45 memory lover (which I bought on ebay germany USED)
may have some problems with the voltage phases of PCI-ex, and whether it was the cause of the failure of the previous video card..
(P. S. what section of the forum I can present the Worklog of my projects with MSI boards?)

Black screen during rebooting HP for factory condition

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