Black Screen in Mavericks with latest update (11.2.2 iTunes)
I've had problems that were never fully resolved regarding waking my iMac from a sleep state. I would be able to hit the volume up and down buttons on my keyboard, hear the tones when the volume was changed, but the screen would remain black no matter what I would do (including resetting PRAM and hard resets, etc.). Eventually I just had to set it so that the computer never went to sleep, and that solved the problem. Or, more appropriately, avoided it.
Anyway... it had been working fine with that adjustment, until this latest software update. Ironically, the update is only for iTunes, so I'm not sure exactly what could've happened. No settings were changed or anything, but here's what it's doing:
The white screen comes up with the apple logo, then the progress bar that shows it's installing the update comes up. It stays up until the progress bar completes, then the screen promptly goes black.
I've tried doing the hard reset thing, or whatever it's called, where you unplug and hold down the power button. And I've also reset the PRAM. Regardless of what I do, every time the iMac reboots, the white apple installation of software screen pops up and tries to reinstall the update again and again. Then it goes to the black screen.
I also tried starting it in safe mode, and even that didn't seem to work, since it's mid-update.
I THINK it may be related to the problem that I was having before (which was not ever solved by bringing my iMac into TWO different apple stores/genius bars), even though I can't test the volume thing... since I think it's getting stuck in the middle of installing the update, and doesn't have the ability to change volume in the middle of all that.
Hopefully this is clear. Thanks in advance for any help!
PS - There's a slight chance I'm wrong about what the update is. It doesn't make ANY sense to me for it to be doing this obviously OS X update when 11.2.2 is supposed to just be an iTunes update. Perhaps it's the latest of the Mavericks updates and I'm just behind due to being out of town. No way for me to check, since I can't get past the update screen to check that stuff. Sorry!
You can test the startup disk ...
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, restart your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk.
Make sure to back up all important data first before using OS X Recovery.
If you cannot access the Disk Utility app in /Applications > Utilities
Shut down your Mac then wait about ten seconds.
Then restart while holding down the Command + R keys. Then you can use Disk Utiility from there to repair the startup disk.
Similar Messages
-
Macbook Air 3.1 (late 2010) black screen after 10.9.4 update
Macbook Air3.1
MBA31.0061.B07
SMC 1.67f10
A few days ago has updated Mavericks to 10.9.4 and started having problems with the screen. During use is - not in sleep mode - the screen suddenly goes black. Sounds (Volume), keyboard (Caps lock indicator) work. When connecting an external monitor too, everything is OK - but in the settings of the monitor's no built-in display-only external. Rebooting doesn't help. Reset SMC and NVRAM/PRAM helps in one case out of 10. Can work, but maybe not. The last tool that has helped is to boot in Safe mode (Shift+Power) and then restart.
What could be the problem? Hardware (graphic card, controllers etc.) or this is a software problem? 10.9.4 update? EFI? Read about problems with MBA 2013 with a black screen and Mavericks 10.9.4, but I have a MBA 2010.Hi d.e.v.a,
There are a few more things I would suggest you do to troubleshoot the video issue with your MacBook Air, detailed in this article -
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
You have already done many of them, but a few remain.
Thanks for using Apple Support Communities.
Best,
Brett L -
Mac with latest updates: installation window appears, shows message "Retrieving install" for 3 seconds then installation window goes blank. Why?
Hold down the option key during start up - you will be given the choice of which partition to use (Macintosh HD or Windows). I am having the same problem - Windows 7 seems to have installed but it goes to a blank black screen and there is nothing to do but force a reboot. I too have an i3 iMac... Windows 7 32-bit from original disc.
-
Hello. I've Apple TV 3rd gen and MacBook Pro 2013 all with latest updates. AirPlay works fine till I don't start streaming videos from YouTube. After that AirPlay icon from MacBook menu bar simply disappears. Could some help. I'm using 2 Mbps internet connection.
Same issue here- I can airplay my amazon prime library just fine from my iphone 5 but on my macbook- (mavericks, 15 inch 2013 retina with quad core i7, nvidia 650 M and SSD) it just sputters and lags.
I have noticed web video is considerably worse than local content, giving me pauses of up to 2 or 3 seconds in which video stops but audio continues in the amazon player. Youku video, however, seems relatively stable. Our subscription speed is 25 mbps, so that should be plenty to stream SD video from Amazon and doesn't account for why it would be nice and stable from the iphone, but not the mbp.
Playing light, locally hosted steam sidescrollers like Limbo is better but gives periodic drops in framerate on the Tv. when mirroring the framerate remains steady on the MBP screen.
Games airplayed from my iphone seem relatively stable, though with a noticably lower framerate on the TV than on the phone.
It seems these issues have abated considerably since yesterday's Apple TV update, but are still curious nonetheless and I'm not sure that the update yesterday was specifically meant to address those issues or if I'm just getting a time with less network interference now.
Comcast recently installed a new router/modem/phone combo, replacing our old separate modem and router setup. I'm going to test if putting the network on a different channel helps. -
Hi.
Since upgrading to Mavericks (inc. latest update today), a perfectly harmonious environment of Entourage > Apple Calendar > Gmail > Android phone has fallen apart. I understand that this is down to Apple removing local sync services in the Mavericks 'upgrade', so I am now manually 'syncing' Entourage calendar events to Apple Calendar (Version 7.0 (1835.1)) by copying/dragging them across teh Calendar and syncing to Android via Gmail account.
Now, events in Apple Calendar are being duplicated - even if I create them in Apple Calendar.
And, when I delete one of the duplicated entries in Apple Calendar, both disappear from Google calendar and Android phone - and then the other in Apple Calendar.
This does not happen with all events, but I cannot figure out:
a) why duplicates are appearing and disappearing for some events, or;
b) what differs between the events that duplicate and those that do not.
Also 'in the mix', is a couple of third party apps that I think i should mention:
1. SyncMate - which I used successfully to sync my Android and iMac 2yrs and decided to uninstall post-Mavericks 'upgrade', and;
2. BusyCal, which I installed to trial as a fix post Mavericks 'upgrade' and uninstalled.
Both thrid party apps refuse to compeltely uninstall. I have gone through forums and trawled through Libraries to manuallly remove all residue of these apps, but they still pop up and prompt from time to time.
I mention the last bit regarding SyncMate and BusyCal, in case their residues are the cause of the Calendar duplications issue originally posted.
Can anyone please shed some light on a fix to both problems? I am dirty as all **** on Apple for the undocumented changes in the Mavericks 'upgrade' and am very close to going back to Windows (my iMac is an Intel model).
Ed.Thanks Eric.
I have pasted the Etrecheck output at the foot of this post.
Something I tested earlier that had an intersting outcome..... I created two test events; one in 'iCal' and one in Google Calendar. The latter quickly sync'd and created duplicate entries in 'iCal', but kep tto singel instacnes in Google and Android. The event created in 'iCal' did not duplicate and sync'd properly a single instance to both Googe Calendar and my Android. Neither tests created duplicates on the Android phone.
Here's that data:
Hardware Information:
iMac (21.5-inch, Mid 2011)
iMac - model: iMac12,1
1 2.7 GHz Intel Core i5 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6770M - VRAM: 512 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
Startup Items:
VirtualBox: Path: /Library/StartupItems/VirtualBox
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 3:35:38
Disk Information:
ST31000528AS disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 999.35 GB (245.94 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5680H
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
org.virtualbox.kext.VBoxDrv (4.2.12)
org.virtualbox.kext.VBoxUSB (4.2.12)
com.eltima.SyncMate.kext (0.2.5b15)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.syniumsoftware.CleanAppDaemon.plist
[loaded] rapiback.plist
Launch Agents:
[loaded] com.brother.LOGINserver.plist
[loaded] syncmateStarter.plist
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist
[loaded] com.akamai.single-user-client.plist
[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.vemedio.Snowtape.RadioAgent.plist
[not loaded] org.virtualbox.vboxwebsrv.plist
User Login Items:
Microsoft Database Daemon
Adobe Acrobat Professional
AdobeResourceSynchronizer
TwonkyMediaServer
TwonkyStarter
TwonkyServer
TuneSync Server
TuneupMyMac
Calendar
3rd Party Preference Panes:
Akamai NetSession Preferences
Flash Player
FUSE for OS X (OSXFUSE)
MacFUSE
NTFS-3G
Internet Plug-ins::
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.8
AdobePDFViewer: Version: 10.1.8
Flash Player: Version: 11.9.900.170 - SDK 10.6
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.3.6
Silverlight: Version: 5.1.10411.0 - SDK 10.6
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User Internet Plug-ins::
Google Earth Web Plug-in: Version: 7.1
Bad Fonts:
None
Old applications:
Aimersoft Helper Compact: Version: 2.2.6.4 - SDK 10.5
/Users/edwardrolfe/Library/Application Support/Helper/Aimersoft Helper Compact.app
BrFirmDataProvider: Version: 1.0.4 - SDK 10.4
/Applications/Brother/Utilities/Firmware Update Tool/BrMain/resources/BrFirmDataProvider.app
Device Selector: Version: 1.5.5 - SDK 10.5
/Library/Printers/Brother/Utilities/DeviceSelector/DeviceSelector.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
NETserver: Version: 1.1.6 - SDK 10.4
/Library/Printers/Brother/Utilities/Server/NETserver.app
RemoteSetup: Version: 3.0.9 - SDK 10.4
/Library/Printers/Brother/Utilities/RemoteSetup.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
USBserver: Version: 1.1.0 - SDK 10.5
/Library/Printers/Brother/Utilities/Server/USBserver.app
Wondershare Helper Compact: Version: 2.2.6.4 - SDK 10.5
/Users/edwardrolfe/Library/Application Support/Helper/Wondershare Helper Compact.app
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO
Volumes being backed up:
Macintosh HD: Disk size: 930.71 GB Disk used: 701.67 GB
Destinations:
FreeAgent Drive [Local] (Last used)
Total size: 0 B
Total number of backups: (null)
Size of backup disk: Too small
Backup size 0 B < (Disk used 701.67 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
11% firefox
6% WindowServer
3% plugin-container
1% EtreCheck
0% Dock
Top Processes by Memory:
422 MB firefox
188 MB Finder
147 MB WindowServer
147 MB com.apple.IconServicesAgent
119 MB Microsoft Excel
Virtual Memory Statistics:
347 MB Free RAM
1.57 GB Active RAM
1.26 GB Inactive RAM
818 MB Wired RAM
659 MB Page-ins
4 MB Page-outs -
I always get a black screen & error message with YouTube. White screen on Facebook videos. I am using Firefox 17.0.1.
There is no more content to provide.If you use extensions (Tools > Add-ons > Extensions) like <i>Adblock Plus</i> or <i>NoScript</i> or <i>Flash Block</i> that can block content then make sure that such extensions aren't blocking content.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for problems caused by Flash updates and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting -
I updated both my iPad and iPhone with latest update. Love it! However, I wanted to use the find iPhone using iCloud feature. From the beginning of update it kept prompting me to verify my account when I wanted to use iCloud ??? Apple kept telling me to check my email to verify my account and there is not an email from them. And I'm not talking about verifying by my alternate email which I was successful at.
Blue
It sounds like you restored from an old back-up. Did you back-up just before your software update? It will use your last one and if your last back-up was a ywear old then it will use that one.
In general, if you are getting these messages on your iPhones select logout (when you get that Apple Id request) and then log back in with your newer ID.
Sorry for your losses.
Cheers -
?I am getting an error when installing on my dell inspiron with latest updates for drivers. Error 1406. I have the problem with Scan Snap software and a full version of reader.
Error 1402 | Error 1406 | Acrobat, Reader
-
.mov from 4S is black screen when played with QT and QT 7/lion
Q1. .mov from 4S is black screen when played with QT and QT 7 on lion/mac book pro.
Q2 Also I want to burn it in DVD with common video format. Any recomment free burner software?
Very very very urgent!! Please help.Hello there,
I have a similar problem! Windows 7 shutdown unexpectedly and since that I can not reboot in windows anymore only with safe mode where everything is a mess.
Also when it's trying to reboot in windows a blue window appears,says something about drivers and it is counting something (79.78...till100)but I m not able to read it cause it disappears immidiately and then black screen and then it turns to reboot in mac which works fine.
I m sorry if I confused you with my english...
If anyone knows please help!
Thanks -
I have attempted to update ipad1 with latest update but after extracting software it goes to restoring ipad software and stops at 25% on the bar. Have tried several times but it does the same, I now have one usless ipad help! any ideas ?
when connected click the iPad in the left navigation panel of iTunes, on the bottom of the summary tab: how much memory is "free" (grey)?
-
Latest Lync Client with latest update in one setup file
Hello,
We are building application using Lync SDK and we want to ship the Lync Client in our setup:
so we added the lync 2013 client found here to
our setup and its size 290 mb
after we faced some problems we ended up to install the update found here and
its size 86 mb
this makes the setup size bigger so our question is:
Where we can find the latest Lync 2013 client with latest update files included instead of adding
a new update files to the setup?Lync 2013 client setup is part of the Office setup program on the installation media.
Lync 2013 Basic is a downloadable client for customers who have a licensed, on-premises Lync Server 2013 deployment and customers who subscribe to a Microsoft Office 365 plan that does not include
the full Lync 2013 client.
Lisa Zheng
TechNet Community Support -
Is their any other iPhone owners that dislikes the screens, fonts, display varieties this last update provided ? I know at least ten of my friends and family do not like the new fonts, screens it downloaded with the update. Is there away to change these ?
Is their any other iPhone owners that dislikes the screens, fonts, display varieties this last update provided ? I know at least ten of my friends and family do not like the new fonts, screens it downloaded with the update. Is there away to change these ?
-
Deploy Internet explorer 11 with latest updates using SCCM 2012
Hello,
I'd like deploy IE11 with the latest updates included. The reason is that I want the IE 11 enterprise mode to be available as soon as IE11 gets installed.
I don't want to wait an update scan cycle to trigger the installation of the updates.
What is the best way to achieve that using SCCM 2012 ?
Regards,
MichelHi,
You have to capture the installation package with latest update by using IEAK 11 on the computer which has the IE11 with this feature.
GP to enable this feature:
Administrative Templates\Windows Components\Internet Explorer\Let users turn on and use Enterprise Mode from the Tools menu
This is only for Windows 7 computer.
As I mentioned above, for Windows 8.1, we can only deploy Windows 8.1 update 1 to add this feature to IE11, since there is no separated update can be installed for IE11 on Windows 8.1 to implement this.
Windows 8.1
Update (32-bit version)
Windows 8.1
Update (64-bit version)
Kate Li
TechNet Community Support -
Firefox getting stuck every 5 sec while browsing with latest update 23.
With latest update 23.0.1,firefox hangs evry 5 seconds through out the browsng session and recovers and works forsome time and again issue will happen
firefox will be showing : not respondingEnd Firefox From Task Manager And reinstall , (You Should Clean Your System Registry With Registry Cleaner programs
-
I can no longer show or delete cookies from my MacBook Pro, since installing the latest update of Safari and Itunes.. Previously, I went to the security tab and clicked on the show cookies option, then opted to delete.. That option has now diappeared and a completely different security tab appears. The tab does not show a cookies option anywhere.
Also, I can no longer see a list of my software applications without opening system profiler.
Sure would appreciate your help. Thanks.Safari's cookies is broken, either intentionally or it's a bug.
You can search the forums for
safari cookies lion
and turn up plenty of threads.
If you need control over your browser cookies and other aspects of your web browser, I suggest you install Firefox.
https://www.mozilla.com/en-US/firefox/fx/
Maybe you are looking for
-
When I restarted my computer last week I lost much - two user accounts, my email, my photos and pretty well everything I had added to the orginal iMac. I took it to the apple store and they used Time machine from my back up hard drive to my computer
-
Add a Second Hard Drive to a Pavilion 500-314 Desktop
I have just purchased a Pavilion 500-314 desktop and desire to add a second SATA hard drive from the computer it is replacing. When I open the case I find four SATA connections but nowhere to physically mount the second hard drive. The drive bay is
-
Problem: short filenames from Windows apps
Whenever I save a file from a Windows application on Solaris, if the filename is 8 characters or less, it converts the filename entirely to lowercase, but with 9 characters or more, it works fine. ie: 1234567890 abcdEFGHI.txt --> abcdEFGHI.txt abcdEF
-
Why Don't All of My Bookmarks Appear in the Bookmark Flyout Menus?
I cannot get all of my bookmarks in various bookmark folders to display when I use the bookmark flyout menus. For instance, I have a bookmark folder titled "Car Sites" which holds various web sites (maybe 15-20) catering to automobiles. These bookmar
-
Going for fun with x-men and godzilla at cinemas
Going for fun with x-men and godzilla at cinemas, yeah i planned to watch both movie on cinema today but i cancelled because finally i found a real working link for both movie, and of course i watch another movies from same site, check the movie list